Systems Engineer Sr

Philip Kopiec

Focused Systems Engineer with excellent Communication and Troubleshooting skills. Well-versed in developing, testing and managing infrastructure. Meticulous and dedicated with proven history of 15+ years of successful industry experience.

Skills

Very Good

Process documentation

Very Good

Network infrastructure administration

Very Good

Quality assurance

Very Good

Project Management

Very Good

Design and implementation

Very Good

Troubleshooting

Very Good

Windows Server management

Very Good

Root Cause Analysis

Work History

May 2011 -

Nov 2014

Sr Systems Engineer

Verint, Alpharetta, GA

Collaborated with clients to determine need and devise appropriate software and hardware solutions.

Performed root cause analysis to provide resolutions for production issues. Sr Systems Engineer

Address Moorhead, MN 56560

Phone 218-***-****

E-mail *************@*****.***

Assisted employees with resolving network problems at remote locations. Analyzed security logs to determine and alleviate network threats. Worked with stakeholders to determine implementation and integration of system-oriented projects.

Completed software updates and assessed security patches for optimized computer use.

Integrated database and backup servers into enterprise systems. Verified compliance with applicable performance metrics and compatibility expectations.

Documented system configuration, mapping and processes. Supported system users, educating employees on troubleshooting and problem-solving protocols.

Maintained stability, integrity and efficient operation of information systems supporting organizational functions.

Oct 2008 -

Jun 2011

Sr Systems Engineer - Digital Call Recording Team

SITEL Worldwide, Buffalo, NY

Performed root cause analysis to provide resolutions for production issues. Collaborated with clients to determine need and devise appropriate software and hardware solutions.

Created manuals and taught training sessions to educate co-workers on new systems.

Analyzed security logs to determine and alleviate network threats. Assisted employees with resolving network problems at remote locations. Worked with stakeholders to determine implementation and integration of system-oriented projects.

Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users. Documented system configuration, mapping and processes. Completed software updates and assessed security patches for optimized computer use.

Configured, installed, and upgraded SQL databases. May 2008 -

Oct 2008

Network Administrator

Bytespeed LLC, Moorhead, MN

Identified and immediately resolved issues with network devices. Maintained network hardware and software and monitored network to support network availability to end users.

Performed day-to-day LAN and WAN administration, maintenance, and support.

Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.

Assisted IT staff on troubleshooting issues and closing calls. Backed up company data to distributed storage centers to avoid massive data loss.

Researched and recommended new technologies and strategies for improving system performance.

Developed and documented network policies, procedures and standards. Diagnosed and resolved hardware and software issues. Planned and implemented upgrades to system hardware and software. Analyzed complex project server issues and worked on large enterprise and business-critical applications.

Jun 2005 -

May 2008

Solution Implementation Manager

Autonomy Etalk Corporation, Dallas, TX

Maximized performance by monitoring daily activities and mentoring team members.

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Controlled costs to keep business operating within budget and increase profits.

Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations. Leveraged data and analytics to make informed decisions and drive business improvements.

Successfully managed budgets and allocated resources to maximize productivity and profitability.

Apr 2000 -

Jun 2005

Systems Engineer

Etalk Corporation, Dallas, TX

Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users. Supported system users, educating employees on troubleshooting and problem-solving protocols.

Assisted employees with resolving network problems at remote locations. Configured, installed, and upgraded SQL databases. Checked for accuracy and functionality during implementation of new systems.

Documented system configuration, mapping and processes. Delivered helpdesk service and support to customers. Maintained stability, integrity and efficient operation of information systems supporting organizational functions.

Oct 1998 -

Apr 2000

Field Service Engineer

Teknekron Infoswitch, Dallas, TX, Texas

Managed maintenance data records and tracked operating information for onsite reference.

Tested equipment performance and demonstrated operation and servicing of equipment to customer.

Updated and maintained assigned machines per manufacturer specifications.

Trained personnel to align objectives, strengthen competencies and standardize operations.

Applied systems analysis techniques to assess and resolve complex [Type] issues for clients and end users.

Managed administrative tasks such as maintaining customer service logs and internal service records.

Performed onsite installation, modification and maintenance of systems and equipment.

Education

Oct 1995 -

Oct 1998

Bachelor of Science: Computer Science And Programming DeVry University - Phoenix, AZ

Certifications

Jun 2001 MCSE Server 2000, MCSE 2008, Networking Essentials, A++ Software

Very Good

Microsoft Networking, Avaya, Aspect, Nortel and other Telephony Network integration and implantation technologies for monitoring, recording and Analytical services and platforms

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