Melody Alder

**** ********* **

Jacksonville, FL 32211

ad3ay7@r.postjobfree.com

www.linkedin.com/in/melody-alder

Cell: 904-***-****

Professional Affiliations

ADT Security, LLC July 2020 - June 2023

Customer Support Specialist Billing & Technical

Momentum Transportation October 2017 - March 2020

Dispatcher

Transaver, LLC October 2012 - April 2016

Pharmaceutical Logistics Coordinator

Bank of America Merrill Lynch April 2011 - Sept 2012

Wealth Management Banker

SunTrust Bank Call Center Nov 2009 - May 2010

Online Banker / Member Services

T-Mobile USA Call Center January 2008 - June 2009

Customer Care / Technical Support Specialist

Convergys Corporation May 1994 - November 2007

Client Support Specialist

Education:

Onondaga Community College - Syracuse, NY

March 2014 to May 2016

Associate's degree in Psychology

Terry Parker Senior High

1991 to 1994

High School Diploma

Technology Utilization:

• Ship Rite

• ZenDesk

• Trucker Tools

• Google Docs (Shared)

• Skype

• Truck Stop

• Cisco WebEx

• MS Powerpoint

• Power BI

• MacroPoint

• Google Suite

• Ship Station

• Zoom

• Czar

• Transportation Mgmt Systems

• DAT Power

• Gorgias

• SenseAware

• Google Sheets (Shared)

• MS Excel

• Rate Mate

• Software Troubleshooting

• Microsoft Access

• Microsoft Word

• Microsoft Access

• Microsoft Office

• Microsoft Outlook

Microsoft SharePoint

• Adobe Acrobat

• Oracle Transportation Management

• PeopleSoft

• TMS

• Macropoint

• Technical Support

• Telecommunication

• SAP

• Supply Chain

• Live Chat

• User Interface (UI)

• Computer Networking

• MS Word

• AS400

• TMS

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