Andrea Thacker

ad3aw3@r.postjobfree.com ****** Jamestown, Clinton Township, MI.*586- 260-9924

Profile

Over 28 years of experience in Transportation industry. Excellent communicator and leader, with emphasis on building strong relationships based on solid core values. Professional Experience

First Student 1997 to present

Location Manager

13 years

• Responsible for day-to-day operations of the location including safety, maintenance, dispatch, fleet and facility management, payroll, routing/ scheduling, AR/AP, Budget, and Financials, purchasing, hiring and terminations of all employees. Evaluates and improves operational efficiencies.

• Builds positive relationships with employees, district and state officials, parents, and the community.

• Manages and adheres to all federal, state local, and district policies, procedures and certification requirements

• Ensures the safe and timely transportation of passengers to and from their destinations

• Resolves concerns with employees, school officials, parents, and the community. Implements fair and consistent recognition and or corrective discipline.

• Supports employee retention through coaching and evaluating employee performance.

• Recruits, selects, hires, trains and in boards new employees.

• Monitors spending to confirm that expenses are consistent with school approved budgets.

Operation Supervisor

9 years

• Assists the Director in supervising daily operations.

• Ensures home to school routes are covered in a timely and efficient manner, working with Dispatch.

• Investigate client complaints (school administrators,teachers,parents,students and coordinates resolution

• Identifies obvious mechanical problems, monitors driver pre-trips and post trip inspections.

• Ensures achievement of on time performance goals, working with staff, drivers, and dispatch to eliminate early or late arriving buses.

• Monitors attendance for home to school and athletics Ensures dispatch staff assigns spare drivers and buses as required or provide on time coverage of routes. Dispatcher

4 years

• Oversees all routing and scheduling of buses; dispatch buses and provide timely information.

• Counsels & coaches drivers and monitors on front line disciplinary & service issues

• Takes all scheduling and driver complaints, report to Supervisor/Director or resolve problems directly with the customer.

• Handles heavy phone and radio traffic.

• Provides solutions to drop off and pick up problems; resolves as needed.

• May handle backup driver duties or perform miscellaneous clerical duties while buses are in route.

• Assists drivers with day to day operations and ensure compliance with state and local ordinances and school polices and procedure.

Bus Driver

2 year

• Drove assigned routes, taking students to and from school

• Drove field trips and athletic trips

• Able to read maps and follow route directions

Tower Bus Company 1995 to 1997

Secretary

• Answer heavy phone and radio traffic

• Type memos, extensive customer service.

Dispatcher

• Answered phones and handled incoming complaints

• Customer service, radio dispatch, data entry

• Helped Director with establishing routes and all route changes Driver

• Drove assigned routes

• Able to read maps and follow directions

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