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Customer Service Experience

Location:
Chicago, IL
Posted:
February 01, 2024

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Resume:

Carlos Cebrero

CONTACT

**** *. ******** ***

Chicago, IL 606309 312-***-****

OBJECTIVE

Energetic restaurant manager with valuable experience as a waiter, seeking position where I can leverage my knowledge of front-of-house operations and exceptional customer service skills to create a seamless dining experience for guests. Committed to creating/maintaining a positive work environment and driving team success.

KEY SKILLS

LEADERSHIP

BILINGUAL

ATTENTION TO DETAIL

MULTITASKING

TEAMWORK

STAFF MANAGEMENT

INVENTORY MANAGEMENT

BUDGETING

CUSTOMER SERVICE

SCHEDULING

COMMUNICATION

PROBLEM-SOLVING

EXPERIENCE

BRYN MAWR COUNTRY CLUB – LINCOLNWOOD, IL

DINING ROOM MANAGER

FEBRUARY 2017 – JANUARY 2024

SET UP/ OVERSEE SPECIAL EVENTS

OVERSEE DAILY DINING ROOM OPERATIONS

STAFF MANAGEMENT

MENU PLANNING

INVENTORY MANAGEMENT

MAINTAIN GREAT RELATIONSHIP WITH GUESTS

PROVIDE ABOVE AND BEYOND CUSTOMER EXPERIENCE

STANDARD CLUB – CHICAGO, IL

BANQUET CAPTAIN

2013-2017

OVERSEE SET UP FOR EVENTS

DIRECT BANQUET SERVERS

PROVIDE ABOVE AND BEYOND CUSTOMER EXPERIENCE

CARNIVALE RESTAURANT – CHICAGO, IL

BANQUET CAPTAIN / SERVER

2007-2013

OVERSEE AND SET UP EVENTS

DIRECT BANQUET SERVERS

PROVIDE ABOVE AND BEYOND CUSTOMER EXPERIENCE

CONT. PAST EXPERIENCE

BRYN MAWR COUNTRY CLUB (DINING ROOM MANAGER/ 10 YEARS)

FOUR SEASONS HOTEL (BANQUET SERVER/ 4 YRS)

INTERCONTINENTAL HOTEL (BANQUET SERVER/ 4 YEARS)

FIESTA MEXICANA RESTAURANT (SERVER/ 6 YRS)

REFERENCES

EDGAR RIOS

THE CASINO

312-***-****

STEVEN BIELSKY

BRYN MAWR C.C.

561-***-****

STEVE THOMPSON

STANDARD CLUB

312-***-****

WILLIAM MAROVITZ

CARNIVALE RESTAURANT

312-***-****



Contact this candidate