ANITA HALL

**** **** **

Atlanta, GA *****

+1-770-***-****

Work Experience

Delta Community Credit Union

Member Care Specialist

April 2023-Present

Address all banking issues.

Assist members with accounts.

Transfer calls to appropriate departments concerning banking issues. Remain courteous and empathic to members cares and concerns. Call Center Specialist

DHS - Atlanta, GA

November 2021 to 2023

Provide assistance to callers applying for financial aid and services. Renew existing customers applications.

Changed important information as needed.

Document Specialist

Iron Mountain - Austell, GA

March 2017 to Oct.2021

Prepared documents for scanning.

Remove attachments such as paper clips, rubber bands, etc. Case Manager Aide

The Salvation Army - Atlanta, GA

August 2014 to Feb.2017

Assist the homeless with room and board, life skills. Educated on becoming productive citizens.

FOIA Analyst

U.S.Civil Rights and Board of Education - Atlanta, GA May 2011 to Jan.2017

Reviewed transcripts.

Performed redactions if needed.

Assisted with administrative support.

Performed basic office assistance. Filing,copied files,answered phone calls,transferred calls to appropriate branches.

Received mail and deliveries.

Education

Certificate in Office Management

Metro Atlanta - Gainesville, GA

September 1999 to September 2000

High school diploma

Turner High School - Adel, GA

August 1980 to June 1984

Skills

• Case management

• Office management

• Social work

• Accounts receivable

• Individual / group counseling

• Behavioral health

• Personal assistant experience

• Addiction counseling

• Crisis intervention

• Human resources

Case Manager Aide

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