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Customer Service Shift Supervisor

Location:
Dallas, TX
Posted:
February 01, 2024

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Resume:

Uriel gomez

Dallas, TX *****

ad3arv@r.postjobfree.com

+1-469-***-****

Work Experience

Shift Supervisor

Hudson - Dallas, TX

April 2023 to August 2023

• Identify all issues in team and provide continuous support to all members according to operating standards

• Supervise effective working of production personnel and prepare effective production schedules and ensure compliance to all company policies

• Coordinate with equipment and process teams ensuring compliance with all protocols and maintain quality

• Manage and prioritize all production processes and implement all production plans

• Ensured compliance with all local policies to achieve all production objectives and provided appropriate feedback to all employees

• Developed and maintained effective relations with all company employees at various levels of organization

• assigning tasks, handling conflicts and problems, training the staff, enforcing regulations and behavior codes and completing paperwork

• Close registers and stores at the end of the shift.

• Drop money off to safe

• Restocking

• supervise and train employees.

• Scan and write what inventory was being used each day.

• Trash and write down what inventory went bad each day.

• Make sure each store is ready for morning shift.

• Write people up.

• Skills: Leadership Skills, Management Skills,Dedication, Communication Skills, Empathy & Compassion, Time Management Skills, Persistence, Problem Solving. CSR - Customer Service Representative

La Familia Insurance - Dallas, TX

December 2022 to April 2023

1. Customer service

2. Sale auto and home insurance

3. Explain various insurance policies and products to potential and existing clients 4. guides clients in selecting coverage to best meet their needs. 5. Processes insurance policy renewals.

6. Maintains print and electronic records and files as required. 7. Handle money and give exact change.

8. Make payments for insured to the insurance company 9. Deposit money to the bank.

10. Bull relationship with customers.

11. Certified to sell insurance.

Public Works Employee

MTSI inc - Richardson, TX

July 2021 to November 2021

Drive to different location around Texas.

Take light poles down and put new 5g tower.

Read and follow directions on how to conduct a new or old job. Job duties very to digging trenches, rebar, measuring, lay concrete, put pipe or fix damaged pipes. Take multiple pictures before, during, and after job for proof of work. After job is concluded, lay new grass and pick up all trash and leave jobsite like a new. FedEx Package Handler

FedEx - Dallas, TX

February 2021 to June 2021

Manually move material in packages from one place to another. Handle physically demanding movements like pushing, pulling, bending down, scanning, and lifting of packages.

Responsible for handling packages without dropping or other brisk movements that could damage them. Unloading trailers at a fast pace to meet company quote for the day. Employee

Status Night club - Dallas County, TX

January 2014 to October 2020

Will be the leader of the bus boy.

Set up the bars.

Clean the floors, seats, tables, glass, bathrooms. juicing and preparing ingredients right through to crafting bar. Bringing inventory in and making sure everything is there. Set up the bar.

Make sure every table has ice and ice left over when the night starts. Help the rest of the team finish prepping.

Help customer order drink, find their seat, show them bathroom, make sure they are ok, and help them leave when not possible to walk.

Also would bar back when needed.

Work other three locations for them.

Make sure lights are running.

Make a list of material needed for next night.

Calm people down and dismantle fights before they happen. Deal with intoxicated people.

Employee

America Restoration - Wylie, TX

July 2019 to February 2020

• Caulking

• Tuckpointing/Masonry Restoration

• Stone Repair/Replacement

• Water-repellent Coatings

• Elastomeric Coatings

• Masonry Grouting

• Sandblasting/Waterblasting

• Light Demolition

• Painting

• Wood Restoration

• Inspection, Detection and Abatement of Lead-based Paints

• Exterior Liquid Applied Membrane

• Exterior Sheet Applied Membrane

• Chemical Grouting

• Pressure Grouting

• Epoxy Injection

• Exterior Liquid Applied Membrane

• Exterior Sheet Applied Membrane

• Chemical Grouting

• Pressure Grouting

• Epoxy Injection

Team Member

HardStone Flooring - Dallas, TX

June 2015 to December 2015

• Interact with contractors and other employees to ensure quality work

• Ensure every job site is well taken care of and up to date

• Excellent organizational skills and the ability to balance multiple tasks simultaneously

• Work independently as well as part of a team to ensure customer satisfaction.

• Work under pressure and still maintain focus.

• Show leadership when it is necessary.

Education

Associate's in Business Administration

Mountain View College - Dallas, TX

August 2020 to Present

Mountain View College - Dallas, TX

May 2013 to August 2014

Moises Molina High School - Dallas, TX

August 2009 to May 2013

Associate in Arts (AA)

Mountain View College - Dallas, TX

Skills

• Professional experience with Customer service

• Exceptional organization and prioritization skills

• Experienced and motivated team player

• Experience with money transaction on a register

• Experience in working with a diverse population with contractors and employees on the field

• Organized, able to multi-task, excellent interpersonal skills and ability to communicate and engage effectively (verbal and written)

• Microsoft Office-Word

• Excel

• PowerPoint

• Warehouse Experience

• Load & Unload

• Busser

• Pallet Jack

• Forklift

• Restoration

• Caulking

Certifications and Licenses

TABC

January 2022 to January 2024

Texas Food handler training course

January 2022 to January 2024

Food Handler Certification



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