***** ****** ******* ****

Rillton, PA *****

412-***-****

ad3arj@r.postjobfree.com

Jody Dawn DiPerna

SKILLS

I use my problem solving abilities and communication to help customers solve any issues that they may be having. I am always open to learning something new. I have great time management and am a self starter.

EXPERIENCE

Ansafone Communications -Customer Service Representative May 2023-Sept. 2023

● Answered incoming calls to help members use their health insurance benefits

● Updated members files

● Used Microsoft Teams to stay in touch throughout the company Rillton VFW —Bartender

May 2016-June 2018

Bartending duties including friendly customer service. Answering the phone, welcoming the guests, organizing club events, restocking, ordering supplies, cleaning and maintaining a safe and healthy environment.

Galaxy Fitness-Gym Manager

North Huntingdon, PA

February 2015 to March 2016

As a gym manager I greeted every guest and checked them in to their desired option (classes, tanning,personal training etc.) I rang up guest's purchases and renewed memberships by taking payments.

I also did employee schedules and made sure all instructors had their preferred time slots for their classes. I designed and ordered (with help from the vendor) new apparel with the company logo while staying within the given budget. I placed weekly orders and used problem-solving skills to rectify any customer complaints.

Administrative Specialist (71L)

U.S. Army Reserves

Greensburg, PA

February 1992 to February 2000

I was the first sergeant's secretary. I did all of his filing, phone calls, attendance and ordering. I was also qualified to do photo IDs.

Education

Certificate in Army Automated Logistics Specialist (92A) United States Army Reserves

West Virginia

1997 to 1997

Certificate 71L in Administrative Specialist

Ft. Jackson

-

South Carolina

June 1993 to August 1993

EDUCATION

High school diploma in General Studies

Yough Shs

-

Herminie, PA

September 1990 to May 1993

Certificate in Administrative Assistant 71L

United States Army Reserves

Fort Jackson, SC

1993 to 1993

Skills

Assessed by Indeed

Military 8 years

Customer service 10 years

Driving 10 years

Group Fitness 1 year

Group Fitness instructor 1 year

Bartending (2 years)

Serving Experience

Assessments

Customer service

Proficient

March 2022

Identifying and resolving common customer issues

Full results:

Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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