SUDHAKAR VELUSWAMY, MBA, CISSP, PMP,ITIL.

Cary NC 27519 408-***-**** ad3aqa@r.postjobfree.com

www.linkedin.com/in/sveluswamy

Director Infrastructure Operations

IT Transformation •IT Operations •IT HELPDESK•IT SECURITY• IT Infrastructure •Program Mgmt.• BCP • Planning

Experienced infrastructure operations executive with a strong leadership background, skilled in guiding teams through the application of effective leadership principles that promote accountability. Demonstrates excellence in cultivating high-performance infrastructure engineers, showcasing a proven ability to empower teams by removing obstacles and prioritizing critical technical issues. Collaborates effectively with stakeholders from finance engineering and product owners, emphasizing inclusiveness and collaboration. Specializes in driving cloud-first initiatives, excelling in IT Hosting, Support, and Transformation, guiding teams towards operational excellence. Maintains an impeccable record in coaching and nurturing team members, resulting in low attrition and fostering employee growth. Possesses expertise in Project Management, Service Management, IT Security, and PCI Regulatory Compliance Adherence. Holds certifications as a CISSP, PMP, ITIL 4, and AWS Cloud Architect, and has taken on leadership roles in global Major Incident Management and Cybersecurity Incident Response Teams. Successfully navigates mission-critical technology operations and is deeply committed to policy formation, solution deployment, and regulatory alignment. Proficient in enforcing IT policies, recognized as a thought leader in shaping strategies, with a reputation for easily adapting to evolving needs and demands.

Core Competencies:

Strategic Planning • Infrastructure build/Management • Team Leadership • Security and Compliance • Vendor Management • Disaster Recovery • Performance Monitoring • Technology Evaluation • Stakeholder Communication • Contract Negotiation • Budgeting • Teambuilding •Cloud Adaptation • Project management

Professional Experience

Associate Vice President - IT 06/2023 – 12/2023

Mastek Inc, Dallas TX.

Recruited to work as the Delivery head looking after the IT managed services portfolio.

Managed the IT infrastructure build and delivery of a large health care Customer.

Responsibility includes automation and innovation in IT operation, IT Build and IT technical support.

People management, process improvement and talent retention while building an inclusive team.

Provide strategies to promote effective collaboration while prioritizing things to meet deadlines.

Integrated Service Delivery Director (Client : UnderArmour ) 03/2020 – 05/2023

HCL AMERICA INC, Raleigh NC

Recruited to drive corporate growth as the Integrated IT Head, I am responsible for leading application and infrastructure teams in the build and delivery of quality services that exceed expectations.

I maximized customer satisfaction for a major apparel retail client (CPG)through end-to-end service delivery at an TCV of $100 million. And successfully increased margin by 13%

Additionally, I built and operated in-house, colocation, and cloud hosted environments to support 600+ retail stores across the globe while also building an infrastructure team at scale across the globe.

With a keen focus on ensuring workflow adherence to all contractual SLAs and standard operating procedures, I acted as the main point of contact for internal/external clients, addressing operational issues and escalations.

Lead a team of experts that solved complex technical issues and delivered on time.

My Engineering team (with 6 direct reports) operated on a 24/7 technical support environment across multiple geographic locations. I forged strong relationships empowering them for efficient delivery and accountability.

Program Management/Architect 04/2019 – 12/2019

PITECH SOLUTIONS, Durham NC

Collaborated with 38 government agencies to create an integrated network infrastructure and uncovered and repurposed accounts valued at $30 million in hardware and software assets for the Governor's office.

Director IT 02/2018 - 03/2019

HARMAN INTERNATIONAL, Mountain View CA

Efficiently spearheaded transformation, transition, and Operation solutions for various clients in retail, engineering, and healthcare to drive organizational growth.

Leveraged expertise to efficiently implement, install, and migrate legacy and COTS applications, eliminate business interruption and downtime, and streamline upgrades, deployments, and performance monitoring.

Lead a team of infrastructure professionals, fostering a culture of collaboration, innovation, and continuous improvement. Recruit, train, and mentor team members for success.

Global Director IT Operations / Transformation 01/2016 – 02/2018

HCL AMERICA INC, Sunnyvale CA

Develop and execute a comprehensive infrastructure strategy aligned with the company's goals and objectives, ensuring it enables future growth and technological advancements.

I have been instrumental in driving customer satisfaction by managing complex transition projects, which involved the successful migration of workloads from legacy hardware to Converged Infrastructure and Public Clouds.

Additionally, I have led the process of transferring Wintel workloads to a Converged Infrastructure, planned risk analysis and mitigation plans for a more efficient current and future environment, and identified and built a Disaster Recovery (DR) Data Center as a hot standby site. .

I have excelled at coordinating the transformation/transition of datacenters and datacenter operations in Windows and Linux OS environments on Wintel and IBM P-Series hardware.

HCL AMERICA INC, Sunnyvale CA

Global Director IT Operations 08/2012 – 01/2016

As a Corporate IT leader with over 24,000 users in different geographies, I have been able to maintain a consistent level of quality services by effectively managing a team of more than 120 IT Specialists and an annual IT budget of $130 million.

Constructed a 60,000 SqFt Data Center to host HCL and its customers' infrastructure.

I have developed expertise in overseeing and deploying Global IT infrastructure consolidation, implemented initiatives to ensure hardware/software compliance with industry regulations, and devised cost-saving initiatives.

ensure infrastructure security and regulatory compliance through robust policies, procedures, and technologies.

I have had the opportunity to pioneer contracts and negotiations for IT-related purchases, build regional offices in multiple countries, and deploy a highly redundant WAN network.

handled Hardware/Software Refresh and AMC renewal processes through asset Discovery initiatives.

Triggered many AWS Cloud initiatives also proficient in SD-WAN design and implementation, LAN/WAN networking, MPLS networks, Storage, Telephony, Cisco switches/routers, Checkpoint Firewall, Avaya…etc.

Established a 24/7 Help Desk and NOC for end-user support and Network monitoring/operations.

Previous Work Experience:

HCL AMERICA INC, Sunnyvale CA IT Enginner to Senior Manager 08/2006 – 08/2012

Education

MBA University of PhoenixBS Engineering/Computer Science Bharathiar University India

Certification

Checkpoint Architect • AWS- Solution Architect •SD-WAN Design ITIL 4 • CISSP•PMP

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