Technical Support Content Creator
Resume:
JOSEPH PERRY
Poughkeepsie, New York, 12603
*********.*****@*****.***
SUMMARY:
Highly motivated and hardworking individual seeking a computer technician position in which to utilize my relevant computer tech skills and experience.
EXPERIENCE/SKILLS:
Computer Technical Support –
Set up hardware. Windows/Mac
Installed and configured software and drivers.
Managed security options and software in computers and networks to maintain privacy and protection from attacks.
Performed regular upgrades to ensure systems remain updated.
Installed LAN/WAN and other networks and managed components (e.g., IPs).
Troubleshot system failures and bugs and provided solutions to restore functionality.
Kept records of repairs and fixes for future reference.
Installed and maintained computer-based equipment (e.g., routers) and peripheral devices.
Offered timely technical support and taught users how to utilize computers correctly.
Content Creator –
Obtain videos from various/worldwide sources.
Edit videos received via Sony Vegas software.
Set up thumbnails utilizing Adobe Photoshop.
Upload rendered videos to YouTube.
Computer Applications –
General office software: Microsoft Word, Excel and Access, Web-based: Internet, Video Editing, Proficient with Photoshop, Sony Vegas, Adobe Premier, service Now, Bomgar, SCCM, Active Directory, Parallels- virtualization software.
Retail –
Involved in set up and opening of a retail establishment (video game shop, internet café, telecommunication offerings).
Performed computer repairs and software upgrades for customers.
Set up store computer network.
Served as store manager.
ADDITIONAL SKILLS/EXPERIENCE:
Hand built PC systems on own (for personal use and others as requested)
Painting
Delivery driving
Light electrical
WORK HISTORY:
Process Technician onsemi East Fishkill NY Presently
IT inventory Management TekSystem East Fishkill NY 2022
Rideshare Uber/Lift Poughkeepsie, NY 2021
Deskside Support Pinnacle/Regeneron Tarrytown, NY 2019-2021
Content Creator YouTube Binghamton, NY 2014-2018
EDUCATION & TRAINING:
Associate Degree, Business, Portmore Community College, Old Harbour, Jamaica (2016)
Attended SUNY Broome (2017-2018) – Information Systems (1 year)
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