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Operations Manager Customer Service

Location:
Goshen, IN
Posted:
February 01, 2024

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Resume:

Mark Mallane

Permanent: *** E. Monroe St. ~ Goshen, IN 46526

Phone: 574-***-**** ~ Email: ad3apy@r.postjobfree.com

Education: Indiana University-Bloomington, IN August 2011-May 2012

Wawasee High School- Syracuse, IN August 2004- June 2008

Professional

Experience: Side Wall Setter 10/20 to Present

Newmar Corporation Nappanee, IN

Cross-trained in multiple areas of the corporation to be able to assist as needed.

Consistently works on setting doors, side walls and slide-outs on custom-ordered motor coaches.

Ensures quality product and timely production.

Operations Manager 04/19 to Present

Mallane Cleaning Inc. Syracuse, IN

Maintain positive work relationships with clients as well as the students we mentor.

Leading and mentoring young individuals in the work place, meanwhile teaching them how to successfully run and manage a small business.

Recruit adolescents to assist and learn the day by day operations of the business.

Keeps accurate records of the business.

Provides excellent customer service for all projects.

Communicates with all clientele on projects, scheduling, billing, etc.

Assembly 10/19 to 10/20

Smart Cabinetry New Paris, IN

Built cabinets as ordered.

Provided quality product in a timely fashion.

Completed the appropriate training in materials and building.

Assistant Group Leader 11/18 to 04/19

Forest River Middlebury, IN

Managed various people in multiple departments.

Oversaw the processes of chassis prep, floor building and setting.

Cross-trained employees to ensure all areas were covered at all times & that production ran smoothly.

Addressed all paperwork and production mistakes in a timely fashion to correct them prior to line roll.

Managed and oversaw the processes provided for production, adjusting them to ensure the maximum production output.

Quality Manager 04/12 to 11/18

Lippert Components Howe, IN

Oversaw spindle welds and implementing new processes.

Worked with a R & D team to test new incoming products.

Lead the company from doing destructive testing to nondestructive testing, which in turn saved thousands of dollars per month.

Recorded all testing data and information in multiple databases.

Traveled to multiple plants implementing new processes and bringing in new products.

Worked alongside engineering to assist in producing top of the line products.

Processed day to day rush orders and communicated same between management, sales, and vendors.

Ensured proper training was given to employees on policies & procedures in the workplace.

Sales Associate 01/07 to 07/10

Rabb Water Systems Warsaw, IN

Arranging appointments for services and sales.

Follow up with potential customers and vendors.

Maintain a positive attitude and relationship between vendors and customers.

Skills &

Activities: Member: Community Church of Waterford Present

Volunteer: Mentor for Celebrate Recovery Present

Volunteer: Teacher in Youth Rooms at Community Church of Waterford Present

Coach: Football Coach at Fairfield Jr. High School Present

Volunteer: Coach for peewee football through Wawasee Schools 2008-2014

Certificates: Certified in business analytics, lean manufacturing, conflict resolution, leadership development, continuous improvement core values, and six-S.

Skills: Management, leadership, working within a team environment, goal-oriented and knowledge-driven.

References furnished upon request



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