Guy Woffindin

**** ** ******* **. #***,

Portland, OR, 97266

503-***-****

ad3ap8@r.postjobfree.com

I retired in 2019 but recent medical issues mean I need to return to work. Those same medical issues also mean I am housebound for the foreseeable future.

Professional Skills:

Computer Software Tester

•Web based automation using C#

•Automated testing of iPhone App using IOS Automation

•Automated testing of Android App using Selenium and C+

•Generate reports from an Oracle DB using PL/SQL

•Ran Code release for Web based Application using Bitbucket and Git Hub

•Agile based development and testing

•Test Automation using HP's QuickTest Pro (QTP) to create automated scripts to cover 80% of overall functionality

•Writing manual test cases using various tools including Test Rail and others like GraphQL

•Developed and tested and sold a database program for Property Management

•Wrote software for the San Jose State University Psychology Department under a NASA Grant

Technical Support

•Diagnosed and repaired Network Issues, software conflicts and hardware failures over the phone and using remote access of the systems

•Configured New computers, diagnosed and repaired computers both on site and over the phone

•Tested hardware using a variety of software

EXPERIENCE:

Audatex, a Solera company, Milwaukie, OR

Mar 2013 – Mar 2018

QA Software Tester

•Rewrote our complete test suite for the reworked International version of our web app

•Wrote and maintained Automated tests for iPhone using apples IOS Automation

•Wrote and maintained Automated tests forAndroid Apps using Selenium and C+, and tools like GraphQL

•Wrote and maintained automated scripts for Windows and Web based applications using HP Professional and C#.

•Wrote and maintained manual tests for Web, Unix Server application, iPhone and Android applications.

•Ran Tests in Windows XP through Windows 10 and also Unix.

•Ran Tests on Various devices including PCs, Phones and Tablets (Various Apple and Android).

•Submitted testing reports for Bug-reporting and Bug-tracking

•Researched and selected testing tools our new Mobile App

Retail Imaging Management Group, Portland, OR

Nov 2010 - Jan 2013

Customer Service Agent

•Call center agent for Rite Aid, Sam's Club, Costco, Fred Meyer, HiSchool Pharmacy, Duane Reed, supporting their Photolab Computers, OS, Software, Network and printers.

•Provided technical support for Photo Labs including support for Chemical based Printers, Dye Sub Printers and large Poster Printers

•Supported Internal networks, including add new computers to networks and troubleshooting connectivity Problems

•Supported Windows 7, XP, 2000 Operating systems and propriety software running on them.

•Supported Fujitsu and Noritsu Chemical Printers, remotely accessing them to trouble shoot and repair.

•Added documentation to internal Wiki trouble shooting and support procedures.

ACS, Tualatin, OR

Aug 2007 - Nov 2009

Customer Service Agent

•Call center agent for Boost Mobile Phones, duties included answering customer queries, problem solving and providing detailed information on new products

•Provided technical support for Boost mobile Phones including activation of new accounts and phones, account suspension, and account maintenance.

•Assisted in the development of new policies and procedures.

•Assisted in the training of new customer service representatives and associates.

•Performed market research surveys on customer needs and requirements

Home Care Giver, Portland, OR

2000 - 2007

In Home Caregiver

•Full time care for invalided parent with diabetes.

•Due to my father’s illness I had to move to Oregon to take care of him for the 7 years. He required 24- hour care so I was unable to work during this time.

The Computer Showroom, Ltd., Las Vegas, NV

1992- 1999

Customer Service & Sales Lead

•Responsible for the supervision of a small staff of customer service agents.

•Provided support of all PC’s sold by The Computer Showroom, including on-site trouble shooting and repairs.

•Provided Phone support to client regarding PC problems.

•Built custom computer systems to meet client requirements and schedules.

World Commerce. Cupertino CA

1986 - 1992

Sales Representative

•Handled International sales of high-end computer equipment to South America, Middle East and Europe.

•Traveled to Mexico to assist clients in customs and shipping issues.

•Generated repeat business through successful client follow-up.

•Handled international shipping, letters of credit and Export shipping licenses for restricted equipment

•Handled all domestic shipping via UPS and FedEx systems.

EDUCATION:

San Jose State University, San Jose, CA

1983 - 1986, Full coursework for BA in Chemistry.

Certificate in Radiation Safety

De Anza Community College, Cupertino, CA.

1981 -1983

COMPUTER SKILLS:

•Programming skill in C#, VB Script PL/SQL Pascal

•Microsoft Word, Excel, Access

•Microsoft DOS, UNIX, Windows, MAC

Tech Support Skills

•Micron certified Computer Technician.

•International Shipping experience

•Letters of credit

•Export shipping licenses.

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