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Customer Service Tech Support

Location:
Enterprise, NV, 89178
Salary:
20/hr
Posted:
February 01, 2024

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Resume:

Christopher C. Bowman

**** *** **** **, *** Vegas NV 89178

**** * **** *, ******* ID 83440

702-***-****

ad3aop@r.postjobfree.com

Experience

**/**/** – Present UBER – Las Vegas, NV 89178

**/** – 11/23 CB Roofing Construction– REMOTE –Customer Service Representative– Laid Off-reduction in force. Took inbound calls for current customer, and potential customers. Set appointments via phone and email. Lead generated and outbound calls mad3 to set Roofing appointments.

12/22-08/23 Harvest Right Tech Support, Remote SLC, UT – Unable to commute – left position. Tech Support Representative – Provided Tech support for Freeze Dryer errors inn Harvest Right Machines. Contacted customer remotely and troubleshooted issues, sent parts, talked customer thru repair procedure

05/18 – 11/15/22 Old Republic Title – Las Vegas, /333NV 89117 – Laid Off – Reduction in force

Central Processing Manager/Processor – Managed Department of 4 people. Direct Customer Service for internal customers. Ordering demands such as Judgments & Liens, HOA, Payoff, Taxes, Sewer, Clearing Prior DT etc.. IT Duties. Supply ordering.

10/17-05/18 Lawyers Title – Las Vegas, NV 89135

Jr. Escrow Officer – Direct Customer Service including customer signings as notary. File Processing. Ordering demands such as HOA, Payoff, Taxes, Sewer etc.. Figuring and printing closing documents. Accounting duties. IT Duties. Supply ordering.

11/15-10/17 Old Republic Title – Las Vegas, NV 89117

Jr. Escrow Officer – Direct Customer Service including customer signings as notary. File Processing. Ordering demands such as HOA, Payoff, Taxes, Sewer etc.. Figuring and printing closing documents. Accounting duties. IT Duties. Supply ordering.

07/15-11/15 Nevada Title - Las Vegas, NV 89117

Escrow Assistant - Notary duties, customer service, openings, ordering payoff demands, liens, judgments to clear Preliminary Title Reports, coordinating Transactions with, agents, Lenders and customers, scheduling and doing signings, packaging loan docs to return to lender, closings. Reception duties.

08/11-07/15 First American Title - Timeshare Division, Las Vegas, NV 89145

Escrow and Title Officer – Timeshare batch closings for Developer Sales, and Resale/Transfer Department. Openings, doc processing, financial balancing, batch closing, doc prep and review, e-recording, searching to verify clear title using Data Tree and Data Trace, Title policy prepared and sent to customer with final recorded documents. Accounting Duties, Office IT contact. Backup Phone trained.

02/10-08/11 Keller Williams – Brock Meisenheimer, Las Vegas, NV 89113

Office Manager and transaction coordinator – Notary duties, customer services, processing and creating files documents, ordering demands, liens and documents for clients. Vendor coordination. Processing Payroll and payment of vendors. Work with Customer and Title to quickly and completely close their transaction.

07/09-01/10 Old Republic Title, Las Vegas, NV 89117

Escrow Assistant - Notary duties, customer service, openings, ordering payoff demands, liens, judgments to clear Preliminary Title Reports, coordinating Transactions with, agents, Lenders and customers, scheduling and doing signings, packaging loan docs to return to lender, closings. Reception duties.

05/08-03/09 C21 Money World, Las Vegas, NV – 702-***-****

Office Manager – The Ed Hellmuth Team. – Office manager for a Real Estate team. I assist the agents through the entire process to better service the client. I handle all customer files, supply ordering, customer support, updating and entering new listings into the MLS. I also handle all vendor management issues such as photographers, trash outs, cleanings, landscaping, utilities, inspections, repairs, signs and lockboxes of listed properties. I coordinate with the customer, Title and the other agent in the transaction to assure smooth closing for our clients. My position is on call 24 hours 7 days per week.

3/08-05/08 Fidelity National Title, Las Vegas, NV - 702-***-****

Temporary Document Packager. – Package signed loan documents and return to lender. Provide funding conditions to lender.

1/08-3/08 Keller Williams Realty Las Vegas, Las Vegas, NV – 702-***-****

Executive Administrative Assist/3ant– Assisted Owner in all operational areas included but not limited to Accounts payable and Accounts Receivable, Training, travel arrangements, and Event Coordination. Daily, weekly and Monthly production reports.

7/06-12/07 Financial Title Company, Las Vegas, NV – 702-***-****

Executive Administrative Assistant– Assisted Regional Manager in all operational areas included but not limited to Human Resources, Payroll, Accounts payable and Accounts Receivable, Training, and Event Coordination. Daily, weekly and Monthly production reports, including Monthly Budget Reports.

Jr. Escrow Officer - Assisting Escrow Officer/Branch Manager with all duties, both branch and escrow related. Processing escrow files including opening, figuring, funding and recording. Conducting document signings. Assisted with all aspects of the transaction from opening file to closing. Marketing new clients and retaining current customers.

4/05-7/06 Stewart Title of Nevada, Las Vegas, NV – 702-***-****

Jr. Escrow Officer – Builder Services/condo conversions/refinance/re-sales. Qualification include, Assisting Escrow Officer with all duties. Opening, figuring, funding and recording. Accommodate the signing of customers loan documents. Maintaining customer contact from opening file to closing. Marketing new and retaining current clients.

9/04-4/05 First American Title, Las Vegas, NV – 702-***-****

Assistant Escrow Officer – Notary duties, customer service, openings, ordering payoff demands, liens, judgments to clear Preliminary Title Reports, coordinating Transactions with, agents, Lenders and customers, scheduling and doing signings, packaging loan docs to return to lender, closings. Reception duties.

12/03-9/04 Home Care for terminally ill Mother - Las Vegas

8/03-01/04 Chase Manhattan Mortgage, Las Vegas, NV – 702-***-****

Loan Officer Assistant – Notary duties, customer calls, file organization and obtaining all information from clients. Submitting and organizing stipulations for loan approvals.

6/01-8/03 Fidelity National Title, Las Vegas, NV - 702-***-****

Administrative Assistant - Personal Assistant to the President. Field all calls to the President. Maintain all Monthly and Yearly Reports for the Clark County area. Supply ordering, Customer service to all calls to management. Secretarial duties, including booking travel, word processing, problem solving.

5/00-10/01 Wells Fargo Personal Loans & Lines, Las Vegas, NV. - 702-***-****

Underwriter Assistant - Banker assistance regarding approval or decline of credit applications from inbound queues based on credit bureau reports and Wells Fargo credit policy. Trained on the ACAPS, HOGAN, and BCA Systems. High volume customer service, by phone and computer queues. Credit Underwriter - Decision personal secured and unsecured lines and loans from the inbound queue by using my knowledge of Personal Financial Statements, 1040's, and credit bureau reports. Unsecured lending authority of $40100, and secured lending authority of $75100.

1/97-5/00 Household Credit Services, Las Vegas, NV. - 702-***-****

Customer Service/Credit Underwriter/Response Department - Customer Service via phone. Major responsibilities include underwriting credit line increases and decreases, APR issues, using system custom scores and credit bureaus. Processing inbound applications by data entry to determine proper credit worthiness and proper product using company produced matrix. Lending authority up to $20,000. High volume customer service by phone and data entry.

2/95-3/98 Answer Plus Answering Service, Las Vegas, NV. - 702-***-****

Telephone Secretary - Answering phone calls from high profile clients customers, and delivering messages as appropriate. Maintain customer files and prepare billing. Scheduling of operators, preparing for meetings and training classes, ordering supplies, and other basic office duties.

3/94-11/97 Binions Horseshoe Hotel & Casino, Las Vegas, NV. - 702-***-****

Night Supervisor and Night Audit Clerk - Responsible for running the night audit reports and balancing the incoming work from all departments. Customer service responsibilities included check in/out, room reservations and light housekeeping duties.

Education

Ricks College, Rexburg, ID.

Monroe Community College, Rochester, NY.

Pittsford-Mendon High School, Pittsford, NY.

Special Skills

Notary Public – State of Nevada (expired 312/7/2020)

Customer service - Telephones

Microsoft Office products / IT Duties

Accounting - Cash/Credit card handling, balancing, management

References

Shosana Carro State Manager at ORT Las Vegas, NV 425-***-****

Tamara Angell Escrow Officer, Ticor Title Las Vegas, NV 702-***-****

Priscilla Perkins Escrow Officer, Ticor Title Las Vegas, NV 702-***-****



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