Customer Service Representative
Resume:
Kendra Washington
Customer Service Representative
Contact
Beaufort, SC 29906
**************@*****.***
Objective
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Education
Johnson C. Smith University
Charlotte, NC
B.A in Psychology
Key Skills
Documentation Review
Claims
Multi-line Phone Talent
POS system expert
Technical Support
CRM
Documentation and Reporting
Database Management
Typing 50 wpm
Call management software
One Call Resolution
High-volume call center
Reliable and Secure High-Speed Internet
Experience
12/2021 - Current
Claim Benefit Specialist/Team Lead • CVS/Aetna
Atlanta, GA
Internally processed claims for Medicaid members with Health Plan with Aetna or a private group.
Working various projects and overseeing the implementation of new policies.
Researching issues through identification of similar past problems and recommended most appropriate solution.
04/2016-10/2021
Corporate Operation Specialist • Bank of America
Charlotte, NC
Monitor alarms and cameras for BOA buildings and ATMs nationwide; dispatching police, fire or medical personnel for bank related crimes and emergencies
Working with various teams on different projects to better serve the BOA community regarding safety at work and specific protocol for employees when faced with an emergency.
09/2014-04/2016
Commercial Loans Customer Service Representative • Wells Fargo
Charlotte, NC
Received inbound calls from clients regarding the status of their commercial loans and lines of credit ranging from 50k-750k.
Explaining rates and term options, application status or underwriter messages to bankers and potential clients
05/2011 – 07/2015
Remote Customer Service Representative • Enterprise Holdings Inc
Charlotte, NC
Maintained customer satisfaction with forward thinking, product knowledge and excellent customer service.
Assisting with booking, cancelling, or modifying customer’s reservations as requested.
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