Wendy Shepherd

My goal is to leave every place, person and thing I find in a better condition than when I found it!

Wichita, KS 67216

ad3am9@r.postjobfree.com

+1-316-***-****

Authorized to work in the US for any employer

Work Experience

Delivery Driver

Spark/Walmart - Wichita, KS

May 2022 to Present

Pickup Walmart orders, scan barcodes, load/unload packages, deliver to customers on time or early, use navigation apps to find addresses.

Business office, customer service specialist

AC Equipment repair, Haysville, Kansas

August 2022 to March 2023

Answer, multi phone system, scheduled on site, repairs and drop off or pick up of in-house repairs for automotive AC repair machines, vehicle lift, wheel, balancer’s, tire changes, first line of communication for customers to resolve issues, accounts receivable/accounts, payable, responsible for setting up vendor accounts and getting the company set up as a vendor for other companies, keeping technicians on track with what they had scheduled for the day, contacting customers to reschedule in the case of our technicians, being unable to make it because other jobs had run too long, preparing quotes/estimates for installation, and or repair of above mentioned, automotive equipment Dispatcher/Customer Service

Henry Industries, Inc - Wichita, KS

December 2021 to August 2022

• Monitor routes for timely delivery, record pickup and delivery times, dispatch emergency medication orders to drivers, notate orders which are delayed or not delivered, answer multi-line phones and assist callers with various needs, accept deliveries and record delivered time,

• Assisted customers with a warm and professional attitude

• Processed orders

• Assisted customers with questions

• Interacted with customers through live chat

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Managed customer accounts

• Performed data entry for customer information, shipments and orders

• Provided assistance to clients

• Answered phone and assisted customers and clients with changes

• Assisted customers in person

• Created customer appointments

• Scheduled reservations for customers

• Maintained up-to-date knowledge of customer accounts

• Scan manifests and bill of lading documents into computer

• Copy information about routes and deliveries from one spreadsheet to another

• Very high-pressure, fast-paced work environment

• Routinely worked alone with multi-line phones and answered emails while completing each days tasks and fielding questions and requests from customers and clients Dispatcher

Millers Towing and Recovery - Wichita, KS

June 2021 to December 2021

• Answer phones and field calls from customers and clients.

• Dispatch calls, delegate responsibilities to different tow truck drivers

• Keep office area clean and organized

• Scan documents and make copies

• Log vehicles in impound and on the lot.

• Help with scheduling and assist customers in retrieving property from vehicles.

• Process releases of wrecked vehicles to customers and/or auto salvage companies.

• Organize and process paperwork from all vehicles being sent to auction

• Prepare correspondence to vehicle owners and send them by registered mail

• Scan documents into computer

• Routinely worked alone with multi line phones with customers coming in to retrieve vehicles, while completing the days tasks.

• Gather information from title holders of vehicles, organize paperwork and process title paperwork. Key Holder/Assistant Manager

SHOE SHOW, INC (SHOE DEPT. division) - Wichita, KS October 2020 to January 2021

Open store, assist customers, keep track of supplies and assist with supply orders. Put up and take down sale signs, make sure pricing stickers are correct, clean and close store. Day Porter/Janitor

TOPEKA CORRECTIONAL FACILITY - Topeka, KS

November 2013 to May 2020

Clean and sanitize hallways, bathrooms, offices, classrooms. Make copies, organize paperwork. Assist with supply orders.

Dog Trainer

TOPEKA CORRECTIONAL FACILITY - Topeka, KS

July 2013 to October 2013

Basic obedience training for dogs deemed unadoptable, Cleaning and sanitizing dog runs Karaoke Host

Digital productions - Wichita, KS

November 2005 to October 2008

Run soundboard and host karaoke shows that provide fun and a positive uplifting experience for every customer. Continuously coming up with new and fun ways to interact with the crowd. Lead Vocalist

360 degree blues band - Wichita, KS

April 2001 to July 2002

Sing lead vocals and play percussion, hype up “dull” crowds. Education

One semester college in English

Butler county community college, Mcconnell Air Force Base campus - Wichita, KS August 1995 to December 1995

Graduated high school in Curriculum

Wichita high school west - Wichita, KS

August 1990 to May 1994

Skills

• Commercial Cleaning

• Custodial Experience

• Dog Handling

• Dog Training

• Kennel Experience

• Laundry

• Porter Experience

• Writing Skills

• Microsoft office

• Microsoft word

• Towbook

• Scheduling

• Customer service

• Communication skills

• Multi line phone

• Pet Care

• Sales

• Animal Care

• English

• Clerical experience

• Multi-line phone systems

• Driving

• Windows

• Delivery driver experience

• Administrative experience (10+ years)

• Office assistant (10+ years)

• Live Chat

• Front Desk

• Adobe Acrobat (5 years)

• iOS

• Documentation review

• Accounts payable

• Payroll

• QuickBooks

• Medical terminology

• Medical records

• Cashiering

• Filing

• Accounts Receivable

• Android

• Microsoft Outlook

Languages

• English - Expert

Certifications and Licenses

Driver's License

July 2023 to July 2024

Contact this candidate