Resume

VIKRAM DHAR.K

Visa Status: Green card

Mobile: +1-608-***-****

Email:ad3am6@r.postjobfree.com

Address:

***** ******* *****,

Haslet, Fort Worth Texas -76052

Professional Experience

Over 19+ years of experience on Global Team Management (USA, UK, Singapore, India) with core skill set in BDD Automation QA (Selenium, Karate API, UFT), Manual QA, Mainframe Automation Testing, Guidewire Policy Centre Testing, Team Management, Test Reporting & Metrics, Project Management, Stakeholder Management, Release Management and DevOps

Worked across various industry domains - Broadband & Telecommunications, Banking, P&C Insurance, Healthcare, Manufacturing.

Automation Architect Team Management experience on Salesforce, Selenium, Java, Maven, Jbehave, Soap UI /Ready API, Gradle, Cucumber, Gherkin, Jenkins Gitlab, CI/CD pipeline, HP UFT 12.02 (BPT Framework), Jira, ALM, Quality Center, Confluence, Test IM, Appium, Agile, Scrum.

Automation Architect framework experience – Karate API, BDD, BPT, Hybrid, CAFÉ.

Professional Certifications

1.AWS – Cloud Practitioner

2.ITIL V3 Certified professional

3.HP QTP Certified

4.HP QC Certified

5.Healthcare overview certification, Velociq, Review and testing

6.Wipro Testing process certification.

Technical Expertise

Operating Systems MS Windows, Mainframes.

Testing Tools Selenium, UFT12.50, ALM, Quality Center, Karate API Databases Oracle, SQL Server 7.0

Languages C, C++, Java

Work Experience

Kairos Technologies Inc. USA

Automation QA Architect – October 2021 - Till date.

www.kairostech.com

Capgemini America Inc - USA.

Test Automation Manager – October 2019 – September 2021.

www.capgemini.com

Capgemini Technology Services India Pvt. Ltd- INDIA

Test Automation Manager – November 2014 – October 2019.

www.capgemini.com

Capgemini United Kingdom – UK

Test Manager – August 2013 – October 2014.

www.capgemini.com

Verizon Data Services Hyderabad, India

QA Manager – January 2008 – April 2013.

www.verizon.com

Wipro Technologies Hyderabad, India, UK, Singapore

Senior Test Lead - July 2005 to November 2007.

www.wipro.com

Surgical Information System (SIS) Hyderabad, India

Test Analyst - October 2004 to July 2005.

www.sisfirst.com

Apollo Health Street Ltd Hyderabad, India

Software Engineer - April 2003 to July 2004.

www.apollohealthstreet.com

Education

Master of Computer Applications (M.C.A)

Osmania University in the year – 2002.

Bachelor of Computer Science (Math, Statistics, Computers.)

Osmania University in the year – 1999.

Project Experience Details

#1. NAGARRO

Client

NYCERS IT

Role QA

Team Size

QA Architect – Automation

15

Domain

Financial Services – Public retirement system

Environment

Java,J2EE, Salesforce CRM, Agile, Scrum

Testing Tool

Salesforce, Gitlab, Jenkins, Jbehave,Maven, Selenium- Cucumber- Serenity, Test IM, Apache JMeter, Mobile Testing, CI/CD pipeline setup, ALM,AWS Cloud, POSTMAN, Swagger, XML, SQL, Agile (Scrum), Web Services.

Duration

Location

February 2022- Present date

Remote USA- Dallas Texas

Description:

NYCERS is the largest municipal public retirement system in the US to administer the statutory pension benefits of its active and retired clients and beneficiaries, Health Care Claims, NYCERS is embarking on a large scale modernization to optimize its ability to administer retirement benefits for New York City employees and provide new and innovative services https://www.nycers.org/ and mobile testing, End to End Testing on Salesforce Platform.

Responsibilities

Prepared Automation Frameworks, reviewed the automation scripts written by the Team to ensure the team automation scripts are updated on regular basis without conflicts

Team Setup, Team mentoring, Effective Communication, Governance and Reporting.

Established End-to-End Quality Gates review model by setting up Entry and Exit criteria for deliverables across program.

Build a core regression test suite and group it by use case/epic

Review the functionality being added or defect fixes to maintenance the automation test scripts

working on Salesforce platform.

Experience in Agile and Scrum environment.

JMeter for verifying the performance of UI to identify the requests made to web service

Worked on Web services using POSTMAN & SWAGGER exclusively on obtaining the needed information using the URL approach.

Heavily used SQL to verify the backend processes.

#2. Zelle Payments

Client

Early Warning Services

Role QA

Team Size

QA Architect – Automation

10

Domain

Financial Services - Auto Insurance

Environment

Java,J2EE, Guidewire Policy Centre 10.0

Testing Tool

Java, Gitlab, Jenkins, Jbehave,Maven, Selenium- Cucumber- Serenity, CI/CD pipeline setup, ALM, POSTMAN, Swagger, XML, SQL, Agile (Scrum), Web Services, Browser Stack, GenRocket.

Duration

Location

October 2021-February2022

Remote USA

Description:

Early Warning Services, LLC, the network owner and operator of Zelle®, today responded to misleading reports of fraud and scams on the Zelle Network®. Tens of millions of consumers safely use Zelle® every day with more than 99.9% of payments sent, End to End Testing.

Responsibilities

Prepared Automation Frameworks, reviewed the automation scripts written by the Team

GITHUB as Repository to ensure the team automation scripts are updated on regular basis without conflicts

Jenkins as cloud solution for CI/CD pipeline Created Automated Test Suite using Test Automation framework across all modules for the purpose of Continuous Integration and ROI.

Team Setup, Team mentoring, Effective Communication, Governance and Reporting.

Established End-to-End Quality Gates review model by setting up Entry and Exit criteria for deliverables across automation program.

Experience in Agile and Scrum environment.

Heavily used SQL to verify the backend processes

#3. Costco Choice

Client

American Family insurance Madison Wisconsin USA

Role QA

Team Size

QA Lead – Automation Architect

10

Domain

Financial Services - Auto Insurance

Environment

Java,J2EE, Guidewire Policy Centre 10.0

Testing Tool

Karate API Gitlab Jenkins Jbehave,Maven, Selenium- Cucumber- Serenity, CI/CD pipeline setup, ALM,, POSTMAN, SOAPUI, SPLUNK, XML, SQL, Agile (Scrum), Web Services.

Duration

Location

October 2019- October2021

Madison Wisconsin USA

Description:

Cap Gemini has been commissioned by AMFAM (American Family Insurance) in P&C Verification and Validation of Choice-Connect Auto policy center testing. Choice Application deals with Choice Comparative rater platform that offers Costco members a ‘Choice of Coverage’ for Insurance Auto policy. Automation Test on API’s (getBindable Quote, Initiate API, Recalc, Bind submission)

Responsibilities

Prepared Automation Frameworks, reviewed the automation scripts written by the Team

GITHUB as Repository to ensure the team automation scripts are updated on regular basis without conflicts

Jenkins as cloud solution for CI/CD pipeline Created Automated Test Suite using Test Automation framework across all CHOICE modules for the purpose of Continuous Integration and ROI.

Stake-holder management & Reporting.

Team Setup, Team mentoring, Effective Communication, Governance and Reporting.

Established End-to-End Quality Gates review model by setting up Entry and Exit criteria for deliverables across CHOICE automation program.

Experience in Agile and Scrum environment.

Heavily used SQL to verify the backend processes

#4. UCM Automation (HSBC)

Client

HSBC – Hyderabad INDIA

Role QA

QA Lead- Automation Architect

Team Size

Domain

9

Financial Services - Banking

Environment

Java,J2EE, Oracle

Testing Tool

Java, Jbehave, Maven, Jenkins, BDD, GitHub, Selenium- Cucumber - Serenity, ALM

Duration

Location

August 2015 – October 2019

Hyderabad INDIA

Description:

Capgemini has been commissioned HSBC in Verification and Validation of UCM modules. UCM Application deals with the Fraud and suspicion banking transactions triggered as an alert into the UCM application which is integrated with multiple alert systems to identify and track the alert record along with necessary escalation matrix with End to End Testing.

Responsibilities:

Created Automation Test Strategy, Automation Plan with the team, Automation Testing - complete ownership of delivery of Automation Test Strategy, Test Plan and Test Design.

Created Automated Test Suite using Test Automation framework across all UCM modules for the purpose of Continuous Integration and ROI.

Stake-holder management & Reporting.

Heavily used SQL to verify the backend processes

Team Setup, Team mentoring Ensured Effective Communication, Governance, Reporting

#5. American International Group (AIG)

Client

American International Group (AIG)- Hyderabad INDIA

Role QA

Team Size

Lead Consultant- Automation

6

Domain

Financial Services - Insurance

Environment

SAP-FICO

Testing Tool

UFT 11.53, Quality Center

Duration

Location

November 2014 – August 2015

Hyderabad INDIA

Description:

Capgemini has been commissioned by American International Group (AIG) in Verification and Validation of SAP-FICO hosted modules. SAP-FICO: Migration of Test & Post Production data from Legacy Systems to SAP FICO modules – Transactions codes to verify data are mainly SM37, YOOGL_FIEX and Compare Files.

Responsibilities:

Managed Automation Testing - complete ownership of delivery of Automation Test Strategy, Test Plan and Test Design.

Created Automated Migration Test Suite using Test Automation (QTP 9.5, HP UFT 12.02, HP ALM 11.52) with CAFÉ (Capgemini in-built) framework across all SAP based applications for the purpose of reusability and ROI.

Stake-holder management & Reporting, Effective Communication, Test Governance and Test Reporting and Metrics.

Established End-to-End Quality Gates review model by setting up Entry and Exit criteria for deliverables across the Migration Program.

#6. DLG Implementation Program for Data Centre Migration

Client

Direct Line Group (DLG) – London – United Kingdom

Role QA

Team Size

Lead Consultant- Automation

4

Domain

Financial Services - Banking

Environment

Java, J2EE, Oracle, Mainframes

Testing Tool

UFT 11.53, Quality Center

Duration

Location

August 2013 – October 2014

London United Kingdom

Description:

Capgemini has been commissioned by Direct Line Group (DLG) in migration of its Data Centre hosted applications from the current RBS Group hosting environment to Capgemini hosting at Merlin and Toltec data centers. Migration of Customer facing websites (Pulse, ecom - Direct) and 3rd party web aggregator’s migration to Capgemini Data center. Major brands direct line, Churchill /Partners Quote and Buy is handled by web servers (ecom-direct).

Mainframe Migration: Migration of Test & Production environment from RBS data center to Capgemini Data center in Merlin and Toltec- UIS (Mplex, Tplex, Nplex) Mainframe systems are the backbone of DLG handling Motor/Travel/Home and Pet Quote and Buy along with administration.

Responsibilities:

Managed Automation Testing - Complete ownership of delivery of Automation Test Plan and Test Design.

Created Automated Migration Test Suite using Test Automation (QTP 9.5, HP UFT 11.53, HP ALM 11.52) framework across all web based applications for the purpose of reusability and ROI.

Stake-holder management, Test Governance, Test Reporting and Metrics.

Heavily used SQL to verify the backend processes

Established End-to-End Quality Gates review model by setting up Entry and Exit criteria for deliverables across the Migration Program.

#7. Financial Lines Mid-Market Platform FL MM - London United Kingdom

Client

Zurich General Insurance Ltd

Role QA

Team Size

Test Manager

3

Domain

Financial Services - Insurance

Environment

Java, J2EE, Oracle.

Testing Tool

QTP 11.0, Quality Center

Duration

Location

June 2013 – August 2013

London United Kingdom

Description :

“My Zurich Quotes” is an application used by the Agents/Broker and Local representatives place Quote, Policy bind through web based portal and Cloud Computing Technology is implemented by Sales force. Hence this revenue generating application needs maintenance and periodic testing to ensure the application is reliable and stable, Tested in different environments UAT.

Responsibilities:

Managed testing - complete ownership of Testing Delivery from Requirements Analysis to UAT Support for Capgemini overseas program.

Efficient planning of demand and forecast to maintain core/flex teams and knowledge within TCoE.

Effective Communication, Governance, Reporting and thought leadership is in place.

Created Automated Regression Test Suite using QTP BPT framework across all web based applications for the purpose of reusability and ROI.

Provided Release, Change and Infrastructure management support from testing Perspective to “My Zurich Quote”.

Heavily used SQL to verify the backend processes

Tested all apps with Simulators of Apple products within “My Zurich Quote”.

#8. ITO PROCESSING- CBSS (Customer billing support system)

Client

Verizon Data Services, USA – Hyderabad INDIA

Role QA

Team Size

Manager

6

Domain

Telecommunications, ISP Service provider

Environment

MAINFRAMES

Testing Tool

QTP 11.0, Quality Center

Duration

Location

July 2010 – April 2013

Hyderabad INDIA

Description:

CBSS supports commercial and Networks billing generation environment. It has the order initiation screen with IMS4, T2, T3, T5 systems.

Responsibilities:

Resolve RTS, CIU, SDSF, ISPF, Job runs in Coaster.

Abend analysis, CMIS web to generate RTS.

Manager Lock release activities.

Coordinating with onshore/offshore on testing activities.

Providing estimates, planning and managing RTS for ITO processing.

Updating status reports on weekly basis.

#9. ESP (Enterprise Service Portal)

Client

Verizon Data Services, USA- Hyderabad INDIA

Role QA

Team Size

Test Lead

8

Domain

Telecommunications, ISP Service provider

Environment

Java, J2EE, Oracle.

Testing Tool

QTP 9.1, Quality Center

Duration

Location

January 2008 – July 2010

Hyderabad INDIA

Description:

ESP supports commercial and Networks managed and non-managed orders, Customer Premise Equipment (CPE) and provisioning organization, user access into the data warehouse is through a web based portal, Android Mobile and Cloud Computing Technology. The portal allows entry into various ‘views’ of the warehouse information based on ‘Line-of-Business’ function (e.g. - Non-managed inventory does not appear with in the D&I Portal views) and provides the following top- level menus:

PIR – Presales and Post sales project support (Managed and Non-Managed)

MSOF- Managed Services Order Form

D&I- Network Design and Implementation

OPS- Network Operations

Responsibilities:

Writing & Debugging automated test scripts using QTP 9.1 for BPT framework.

Uploading test cases to Quality Center and filling the Defects in Quality Center.

Writing & Reviewing functional test cases for Respective Modules.

Android Mobile General Application Testing.

#10. UBS (MERLIN)

Client

UBS - London United Kingdom- Singapore

Role QA

Team Size

Automation Lead

4

Domain

Banking and Financial Securities

Environment

Java, J2EE, Oracle.

Testing Tool

QTP 9.1, Quality Center

Duration

January 2007 – November 2007

Description:

Merlin is an integrated Market Risk platform to capture, validate and transform risk valuations across all business lines. Merlin focuses on the Fixed Income business and as such it does not include any Equities reporting. Merlin enables MROs to track and monitor risk, provide risk reporting and comply with regulatory and legal requirements. Risk capturing is based on ‘End-Of-Day’ reporting (usually the first prior business day).

Responsibilities:

Writing & Debugging automated test scripts using QTP 9.1.

Uploading test cases to Quality Center and filling the Defects in Quality Center.

Writing & Reviewing functional test cases for Matchbox Module.

#11. HLS (Health Life Science)

Client

ACS (Affiliated Computer Services) - Hyderabad India

Role QA

Team Size

Test Lead

5

Domain

Health Sciences

Environment

Web sphere, Oracle, Fair Isaac Blaze Adviser, J2ee.

Testing Tool

Silk Central (SCTM/SCIM)

Duration

Location

September 2006 – December 2006

Hyderabad INDIA

Description:

The objective of the project is to design and convert the Government sponsored current Health care - Medicaid management product, developed in COBOL, into a highly customizable J2EE application. In ‘Enterprise’ we will adjudicate the Health care claims placed by either member or provider depends on his benefit plan which he belongs. It has four modules Member, Provider, Finance & Program module MMIS system experience.

oMember module - member eligibility & enrollment

oProvider module - provider eligibility & enrollment

oFinance module - paying and denying the claims

oProgram module - maintaining all the records (saving, adding & updating)

Responsibilities:

Uploading test cases to Silk Central and filling the bugs in issue Manager.

Assigning the work to team members and involved in client side meetings.

Written Test plan and Traceability Matrix. Writing & Reviewing functional test cases for program module.

Assign a Unique Identifier for each claim within the Data Mapper, which ties back the claim to the audit and other internal tracking databases and payer functions

#12. GME-GSWB (General Motors Europe- Global Sales Work Bench)

Client

General Motors Hyderabad - INDIA

Role QA

Team Size

Consultant IT QA

4

Domain

Manufacturing

Environment

Java, J2EE, Oracle9i.

Testing Tool

Manual Testing, Jira

Duration

Location

August 2005 – August 2006

Hyderabad INDIA

Description:

Channel-21, the GME dealer portal, allows dealers to access GME business applications from one central location. Dealer will be able to access the GSWB from Channel-21. The Sales Workbench Vehicle Locator allows validation of vehicle configurations. Configurations can include options, GM approved accessories, and pricing information for each configuration (including net price, country specific taxes and any other local taxes). Other vehicle information such as technical specifications is also provided.

Responsibilities:

Preparing System test cases, Integration test cases, Security test cases, Validation test cases, & Error Handling test cases.

Participated in Test Case Reviews. Involved in System, Integration, Security, Validation, and Error handling testing. Involved in Onsite Communication for all testing related activities. Involved in the reporting of all issues and defects through a Test Director tracking tools.

Test Director, Bug Tracker are used for the Bug Tracking, Quick Place is used as a Testing repository.

#13. Operation Room Software (OR)

Client

Surgical Information System

Role QA

Team Size

Test Analyst

50

Domain

Health care

Environment

Centura, Oracle9i.

Testing Tool

Manual Testing, Jira

Duration

Location

October 2004 – July 2005

Hyderabad INDIA

Description:

OR-Software from scheduling to postoperative care, billing to advanced analytics, SIS automates the entire peri-operative continuum, enabling you to deliver higher touch care, SIS provides wide variety of Solutions: Scheduling, Nursing, Anesthesia, Inventory Control, Reporting etc.

Responsibilities:

Prepared the test cases and involved in preparing the Test Plan.

Testing is done manually as well as using Win Runner 7.0.

Conducted Regression testing based on the bugs submitted during the earlier builds.

#14. Clinical Management Software (CMS)

Client

Apollo Health Street, Hyderabad

Role QA

Team Size

Test Analyst

7

Domain

Health care

Environment

VB 6.0 and MS SQL Server 7.0.

Testing Tool

Win Runner 7.0

Duration

Location

April 2003 – July 2004

Hyderabad INDIA

Description:

Clinic Management Software. It is a product developed keeping in view of The Clinics. It covers all the areas in Daycare clinics and keeps tracks of the services rendered by the Clinics to the patients from registration to Health checks. CMS a huge specification with combination of 15 fully integrated modules with various Clinical functional areas. Clinic Management Software has the features like booking online appointment with the doctors, can see the investigation reports from anywhere using. It provides the MIS reports to the doctor as well to the management online.

Responsibilities

Prepared the test cases and involved in preparing the Test Plan.

Testing is done manually as well as using Win Runner 7.0.

Conducted Regression testing based on the bugs submitted during the earlier builds.

Applying the Usability Testing Techniques to Test Application, Involved in Defect Tracking.

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