Project Management Automation Qa
Resume:
Resume
VIKRAM DHAR.K
Visa Status: Green card
Mobile: +1-608-***-****
Email:***********@*****.***
Address:
Haslet, Fort Worth Texas -76052
Professional Experience
Over 19+ years of experience on Global Team Management (USA, UK, Singapore, India) with core skill set in BDD Automation QA (Selenium, Karate API, UFT), Manual QA, Mainframe Automation Testing, Guidewire Policy Centre Testing, Team Management, Test Reporting & Metrics, Project Management, Stakeholder Management, Release Management and DevOps
Worked across various industry domains - Broadband & Telecommunications, Banking, P&C Insurance, Healthcare, Manufacturing.
Automation Architect Team Management experience on Salesforce, Selenium, Java, Maven, Jbehave, Soap UI /Ready API, Gradle, Cucumber, Gherkin, Jenkins Gitlab, CI/CD pipeline, HP UFT 12.02 (BPT Framework), Jira, ALM, Quality Center, Confluence, Test IM, Appium, Agile, Scrum.
Automation Architect framework experience – Karate API, BDD, BPT, Hybrid, CAFÉ.
Professional Certifications
1.AWS – Cloud Practitioner
2.ITIL V3 Certified professional
3.HP QTP Certified
4.HP QC Certified
5.Healthcare overview certification, Velociq, Review and testing
6.Wipro Testing process certification.
Technical Expertise
Operating Systems MS Windows, Mainframes.
Testing Tools Selenium, UFT12.50, ALM, Quality Center, Karate API Databases Oracle, SQL Server 7.0
Languages C, C++, Java
Work Experience
Kairos Technologies Inc. USA
Automation QA Architect – October 2021 - Till date.
www.kairostech.com
Capgemini America Inc - USA.
Test Automation Manager – October 2019 – September 2021.
www.capgemini.com
Capgemini Technology Services India Pvt. Ltd- INDIA
Test Automation Manager – November 2014 – October 2019.
www.capgemini.com
Capgemini United Kingdom – UK
Test Manager – August 2013 – October 2014.
www.capgemini.com
Verizon Data Services Hyderabad, India
QA Manager – January 2008 – April 2013.
www.verizon.com
Wipro Technologies Hyderabad, India, UK, Singapore
Senior Test Lead - July 2005 to November 2007.
www.wipro.com
Surgical Information System (SIS) Hyderabad, India
Test Analyst - October 2004 to July 2005.
www.sisfirst.com
Apollo Health Street Ltd Hyderabad, India
Software Engineer - April 2003 to July 2004.
www.apollohealthstreet.com
Education
Master of Computer Applications (M.C.A)
Osmania University in the year – 2002.
Bachelor of Computer Science (Math, Statistics, Computers.)
Osmania University in the year – 1999.
Project Experience Details
#1. NAGARRO
Client
NYCERS IT
Role QA
Team Size
QA Architect – Automation
15
Domain
Financial Services – Public retirement system
Environment
Java,J2EE, Salesforce CRM, Agile, Scrum
Testing Tool
Salesforce, Gitlab, Jenkins, Jbehave,Maven, Selenium- Cucumber- Serenity, Test IM, Apache JMeter, Mobile Testing, CI/CD pipeline setup, ALM,AWS Cloud, POSTMAN, Swagger, XML, SQL, Agile (Scrum), Web Services.
Duration
Location
February 2022- Present date
Remote USA- Dallas Texas
Description:
NYCERS is the largest municipal public retirement system in the US to administer the statutory pension benefits of its active and retired clients and beneficiaries, Health Care Claims, NYCERS is embarking on a large scale modernization to optimize its ability to administer retirement benefits for New York City employees and provide new and innovative services https://www.nycers.org/ and mobile testing, End to End Testing on Salesforce Platform.
Responsibilities
Prepared Automation Frameworks, reviewed the automation scripts written by the Team to ensure the team automation scripts are updated on regular basis without conflicts
Team Setup, Team mentoring, Effective Communication, Governance and Reporting.
Established End-to-End Quality Gates review model by setting up Entry and Exit criteria for deliverables across program.
Build a core regression test suite and group it by use case/epic
Review the functionality being added or defect fixes to maintenance the automation test scripts
working on Salesforce platform.
Experience in Agile and Scrum environment.
JMeter for verifying the performance of UI to identify the requests made to web service
Worked on Web services using POSTMAN & SWAGGER exclusively on obtaining the needed information using the URL approach.
Heavily used SQL to verify the backend processes.
#2. Zelle Payments
Client
Early Warning Services
Role QA
Team Size
QA Architect – Automation
10
Domain
Financial Services - Auto Insurance
Environment
Java,J2EE, Guidewire Policy Centre 10.0
Testing Tool
Java, Gitlab, Jenkins, Jbehave,Maven, Selenium- Cucumber- Serenity, CI/CD pipeline setup, ALM, POSTMAN, Swagger, XML, SQL, Agile (Scrum), Web Services, Browser Stack, GenRocket.
Duration
Location
October 2021-February2022
Remote USA
Description:
Early Warning Services, LLC, the network owner and operator of Zelle®, today responded to misleading reports of fraud and scams on the Zelle Network®. Tens of millions of consumers safely use Zelle® every day with more than 99.9% of payments sent, End to End Testing.
Responsibilities
Prepared Automation Frameworks, reviewed the automation scripts written by the Team
GITHUB as Repository to ensure the team automation scripts are updated on regular basis without conflicts
Jenkins as cloud solution for CI/CD pipeline Created Automated Test Suite using Test Automation framework across all modules for the purpose of Continuous Integration and ROI.
Team Setup, Team mentoring, Effective Communication, Governance and Reporting.
Established End-to-End Quality Gates review model by setting up Entry and Exit criteria for deliverables across automation program.
Experience in Agile and Scrum environment.
Heavily used SQL to verify the backend processes
#3. Costco Choice
Client
American Family insurance Madison Wisconsin USA
Role QA
Team Size
QA Lead – Automation Architect
10
Domain
Financial Services - Auto Insurance
Environment
Java,J2EE, Guidewire Policy Centre 10.0
Testing Tool
Karate API Gitlab Jenkins Jbehave,Maven, Selenium- Cucumber- Serenity, CI/CD pipeline setup, ALM,, POSTMAN, SOAPUI, SPLUNK, XML, SQL, Agile (Scrum), Web Services.
Duration
Location
October 2019- October2021
Madison Wisconsin USA
Description:
Cap Gemini has been commissioned by AMFAM (American Family Insurance) in P&C Verification and Validation of Choice-Connect Auto policy center testing. Choice Application deals with Choice Comparative rater platform that offers Costco members a ‘Choice of Coverage’ for Insurance Auto policy. Automation Test on API’s (getBindable Quote, Initiate API, Recalc, Bind submission)
Responsibilities
Prepared Automation Frameworks, reviewed the automation scripts written by the Team
GITHUB as Repository to ensure the team automation scripts are updated on regular basis without conflicts
Jenkins as cloud solution for CI/CD pipeline Created Automated Test Suite using Test Automation framework across all CHOICE modules for the purpose of Continuous Integration and ROI.
Stake-holder management & Reporting.
Team Setup, Team mentoring, Effective Communication, Governance and Reporting.
Established End-to-End Quality Gates review model by setting up Entry and Exit criteria for deliverables across CHOICE automation program.
Experience in Agile and Scrum environment.
Heavily used SQL to verify the backend processes
#4. UCM Automation (HSBC)
Client
HSBC – Hyderabad INDIA
Role QA
QA Lead- Automation Architect
Team Size
Domain
9
Financial Services - Banking
Environment
Java,J2EE, Oracle
Testing Tool
Java, Jbehave, Maven, Jenkins, BDD, GitHub, Selenium- Cucumber - Serenity, ALM
Duration
Location
August 2015 – October 2019
Hyderabad INDIA
Description:
Capgemini has been commissioned HSBC in Verification and Validation of UCM modules. UCM Application deals with the Fraud and suspicion banking transactions triggered as an alert into the UCM application which is integrated with multiple alert systems to identify and track the alert record along with necessary escalation matrix with End to End Testing.
Responsibilities:
Created Automation Test Strategy, Automation Plan with the team, Automation Testing - complete ownership of delivery of Automation Test Strategy, Test Plan and Test Design.
Created Automated Test Suite using Test Automation framework across all UCM modules for the purpose of Continuous Integration and ROI.
Stake-holder management & Reporting.
Heavily used SQL to verify the backend processes
Team Setup, Team mentoring Ensured Effective Communication, Governance, Reporting
#5. American International Group (AIG)
Client
American International Group (AIG)- Hyderabad INDIA
Role QA
Team Size
Lead Consultant- Automation
6
Domain
Financial Services - Insurance
Environment
SAP-FICO
Testing Tool
UFT 11.53, Quality Center
Duration
Location
November 2014 – August 2015
Hyderabad INDIA
Description:
Capgemini has been commissioned by American International Group (AIG) in Verification and Validation of SAP-FICO hosted modules. SAP-FICO: Migration of Test & Post Production data from Legacy Systems to SAP FICO modules – Transactions codes to verify data are mainly SM37, YOOGL_FIEX and Compare Files.
Responsibilities:
Managed Automation Testing - complete ownership of delivery of Automation Test Strategy, Test Plan and Test Design.
Created Automated Migration Test Suite using Test Automation (QTP 9.5, HP UFT 12.02, HP ALM 11.52) with CAFÉ (Capgemini in-built) framework across all SAP based applications for the purpose of reusability and ROI.
Stake-holder management & Reporting, Effective Communication, Test Governance and Test Reporting and Metrics.
Established End-to-End Quality Gates review model by setting up Entry and Exit criteria for deliverables across the Migration Program.
#6. DLG Implementation Program for Data Centre Migration
Client
Direct Line Group (DLG) – London – United Kingdom
Role QA
Team Size
Lead Consultant- Automation
4
Domain
Financial Services - Banking
Environment
Java, J2EE, Oracle, Mainframes
Testing Tool
UFT 11.53, Quality Center
Duration
Location
August 2013 – October 2014
London United Kingdom
Description:
Capgemini has been commissioned by Direct Line Group (DLG) in migration of its Data Centre hosted applications from the current RBS Group hosting environment to Capgemini hosting at Merlin and Toltec data centers. Migration of Customer facing websites (Pulse, ecom - Direct) and 3rd party web aggregator’s migration to Capgemini Data center. Major brands direct line, Churchill /Partners Quote and Buy is handled by web servers (ecom-direct).
Mainframe Migration: Migration of Test & Production environment from RBS data center to Capgemini Data center in Merlin and Toltec- UIS (Mplex, Tplex, Nplex) Mainframe systems are the backbone of DLG handling Motor/Travel/Home and Pet Quote and Buy along with administration.
Responsibilities:
Managed Automation Testing - Complete ownership of delivery of Automation Test Plan and Test Design.
Created Automated Migration Test Suite using Test Automation (QTP 9.5, HP UFT 11.53, HP ALM 11.52) framework across all web based applications for the purpose of reusability and ROI.
Stake-holder management, Test Governance, Test Reporting and Metrics.
Heavily used SQL to verify the backend processes
Established End-to-End Quality Gates review model by setting up Entry and Exit criteria for deliverables across the Migration Program.
#7. Financial Lines Mid-Market Platform FL MM - London United Kingdom
Client
Zurich General Insurance Ltd
Role QA
Team Size
Test Manager
3
Domain
Financial Services - Insurance
Environment
Java, J2EE, Oracle.
Testing Tool
QTP 11.0, Quality Center
Duration
Location
June 2013 – August 2013
London United Kingdom
Description :
“My Zurich Quotes” is an application used by the Agents/Broker and Local representatives place Quote, Policy bind through web based portal and Cloud Computing Technology is implemented by Sales force. Hence this revenue generating application needs maintenance and periodic testing to ensure the application is reliable and stable, Tested in different environments UAT.
Responsibilities:
Managed testing - complete ownership of Testing Delivery from Requirements Analysis to UAT Support for Capgemini overseas program.
Efficient planning of demand and forecast to maintain core/flex teams and knowledge within TCoE.
Effective Communication, Governance, Reporting and thought leadership is in place.
Created Automated Regression Test Suite using QTP BPT framework across all web based applications for the purpose of reusability and ROI.
Provided Release, Change and Infrastructure management support from testing Perspective to “My Zurich Quote”.
Heavily used SQL to verify the backend processes
Tested all apps with Simulators of Apple products within “My Zurich Quote”.
#8. ITO PROCESSING- CBSS (Customer billing support system)
Client
Verizon Data Services, USA – Hyderabad INDIA
Role QA
Team Size
Manager
6
Domain
Telecommunications, ISP Service provider
Environment
MAINFRAMES
Testing Tool
QTP 11.0, Quality Center
Duration
Location
July 2010 – April 2013
Hyderabad INDIA
Description:
CBSS supports commercial and Networks billing generation environment. It has the order initiation screen with IMS4, T2, T3, T5 systems.
Responsibilities:
Resolve RTS, CIU, SDSF, ISPF, Job runs in Coaster.
Abend analysis, CMIS web to generate RTS.
Manager Lock release activities.
Coordinating with onshore/offshore on testing activities.
Providing estimates, planning and managing RTS for ITO processing.
Updating status reports on weekly basis.
#9. ESP (Enterprise Service Portal)
Client
Verizon Data Services, USA- Hyderabad INDIA
Role QA
Team Size
Test Lead
8
Domain
Telecommunications, ISP Service provider
Environment
Java, J2EE, Oracle.
Testing Tool
QTP 9.1, Quality Center
Duration
Location
January 2008 – July 2010
Hyderabad INDIA
Description:
ESP supports commercial and Networks managed and non-managed orders, Customer Premise Equipment (CPE) and provisioning organization, user access into the data warehouse is through a web based portal, Android Mobile and Cloud Computing Technology. The portal allows entry into various ‘views’ of the warehouse information based on ‘Line-of-Business’ function (e.g. - Non-managed inventory does not appear with in the D&I Portal views) and provides the following top- level menus:
PIR – Presales and Post sales project support (Managed and Non-Managed)
MSOF- Managed Services Order Form
D&I- Network Design and Implementation
OPS- Network Operations
Responsibilities:
Writing & Debugging automated test scripts using QTP 9.1 for BPT framework.
Uploading test cases to Quality Center and filling the Defects in Quality Center.
Writing & Reviewing functional test cases for Respective Modules.
Android Mobile General Application Testing.
#10. UBS (MERLIN)
Client
UBS - London United Kingdom- Singapore
Role QA
Team Size
Automation Lead
4
Domain
Banking and Financial Securities
Environment
Java, J2EE, Oracle.
Testing Tool
QTP 9.1, Quality Center
Duration
January 2007 – November 2007
Description:
Merlin is an integrated Market Risk platform to capture, validate and transform risk valuations across all business lines. Merlin focuses on the Fixed Income business and as such it does not include any Equities reporting. Merlin enables MROs to track and monitor risk, provide risk reporting and comply with regulatory and legal requirements. Risk capturing is based on ‘End-Of-Day’ reporting (usually the first prior business day).
Responsibilities:
Writing & Debugging automated test scripts using QTP 9.1.
Uploading test cases to Quality Center and filling the Defects in Quality Center.
Writing & Reviewing functional test cases for Matchbox Module.
#11. HLS (Health Life Science)
Client
ACS (Affiliated Computer Services) - Hyderabad India
Role QA
Team Size
Test Lead
5
Domain
Health Sciences
Environment
Web sphere, Oracle, Fair Isaac Blaze Adviser, J2ee.
Testing Tool
Silk Central (SCTM/SCIM)
Duration
Location
September 2006 – December 2006
Hyderabad INDIA
Description:
The objective of the project is to design and convert the Government sponsored current Health care - Medicaid management product, developed in COBOL, into a highly customizable J2EE application. In ‘Enterprise’ we will adjudicate the Health care claims placed by either member or provider depends on his benefit plan which he belongs. It has four modules Member, Provider, Finance & Program module MMIS system experience.
oMember module - member eligibility & enrollment
oProvider module - provider eligibility & enrollment
oFinance module - paying and denying the claims
oProgram module - maintaining all the records (saving, adding & updating)
Responsibilities:
Uploading test cases to Silk Central and filling the bugs in issue Manager.
Assigning the work to team members and involved in client side meetings.
Written Test plan and Traceability Matrix. Writing & Reviewing functional test cases for program module.
Assign a Unique Identifier for each claim within the Data Mapper, which ties back the claim to the audit and other internal tracking databases and payer functions
#12. GME-GSWB (General Motors Europe- Global Sales Work Bench)
Client
General Motors Hyderabad - INDIA
Role QA
Team Size
Consultant IT QA
4
Domain
Manufacturing
Environment
Java, J2EE, Oracle9i.
Testing Tool
Manual Testing, Jira
Duration
Location
August 2005 – August 2006
Hyderabad INDIA
Description:
Channel-21, the GME dealer portal, allows dealers to access GME business applications from one central location. Dealer will be able to access the GSWB from Channel-21. The Sales Workbench Vehicle Locator allows validation of vehicle configurations. Configurations can include options, GM approved accessories, and pricing information for each configuration (including net price, country specific taxes and any other local taxes). Other vehicle information such as technical specifications is also provided.
Responsibilities:
Preparing System test cases, Integration test cases, Security test cases, Validation test cases, & Error Handling test cases.
Participated in Test Case Reviews. Involved in System, Integration, Security, Validation, and Error handling testing. Involved in Onsite Communication for all testing related activities. Involved in the reporting of all issues and defects through a Test Director tracking tools.
Test Director, Bug Tracker are used for the Bug Tracking, Quick Place is used as a Testing repository.
#13. Operation Room Software (OR)
Client
Surgical Information System
Role QA
Team Size
Test Analyst
50
Domain
Health care
Environment
Centura, Oracle9i.
Testing Tool
Manual Testing, Jira
Duration
Location
October 2004 – July 2005
Hyderabad INDIA
Description:
OR-Software from scheduling to postoperative care, billing to advanced analytics, SIS automates the entire peri-operative continuum, enabling you to deliver higher touch care, SIS provides wide variety of Solutions: Scheduling, Nursing, Anesthesia, Inventory Control, Reporting etc.
Responsibilities:
Prepared the test cases and involved in preparing the Test Plan.
Testing is done manually as well as using Win Runner 7.0.
Conducted Regression testing based on the bugs submitted during the earlier builds.
#14. Clinical Management Software (CMS)
Client
Apollo Health Street, Hyderabad
Role QA
Team Size
Test Analyst
7
Domain
Health care
Environment
VB 6.0 and MS SQL Server 7.0.
Testing Tool
Win Runner 7.0
Duration
Location
April 2003 – July 2004
Hyderabad INDIA
Description:
Clinic Management Software. It is a product developed keeping in view of The Clinics. It covers all the areas in Daycare clinics and keeps tracks of the services rendered by the Clinics to the patients from registration to Health checks. CMS a huge specification with combination of 15 fully integrated modules with various Clinical functional areas. Clinic Management Software has the features like booking online appointment with the doctors, can see the investigation reports from anywhere using. It provides the MIS reports to the doctor as well to the management online.
Responsibilities
Prepared the test cases and involved in preparing the Test Plan.
Testing is done manually as well as using Win Runner 7.0.
Conducted Regression testing based on the bugs submitted during the earlier builds.
Applying the Usability Testing Techniques to Test Application, Involved in Defect Tracking.
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