Customer Service Rep

Karen Broussard

**** ***** *****

Houston, Texas 77053 United States

Mobile: 832-***-****

Email: ad3akk@r.postjobfree.com

Availability

Job Type: Permanent, Telework

Work Schedule: Full time, Part time

Work Experience

Customer Service Representative

Cobra Technology Inc

Hinge Falls Drive

Cibolo, TX

2/2015-1/2023

Hours per week: 40

Duties, Accomplishments and Related Skills:

My duties were to answer 20+ calls per day and address various billing and contract related questions. Reviewed product sales orders for accuracy, explained documents, and utilized our Customer Service Data system,

To keep records updated.

Supervisor: Davin Allen 713-***-****

Okay to contact this Supervisor: Yes

Job Related Training:

High customer service standards.

Strong problems solving ability.

Strong organizational skills.

Active listening skills.

Courteous demeanor.

Additional Information:

I’m able to listen to and empathize with customers and acknowledge their concerns on a professional level.

I follow protocol and understand the importance of discretion in handling confidential information.

I can gather information to determine a customer’s needs, apply problem-solving skills, and resolve the inquiry/request effectively.

I have computer and keyboarding skills which are sufficient and accurate.

I willingly accept coaching and performance feedback from supervisor(s).

I communicate effectively.

Contact this candidate