Customer Service Representative

**** ***** *** **, ******* MI ***** ***-***-****Hm,616-***-**** Cell *************@*****.***

Cynthia VanZytveld-Phillips

Career Focus

Past experience as Customer Service Representative - Client Relations Specialist – as well as Training for Office Assistant for a family law attorney.

Currently posse a Paralegal Certificate from Kaplan College.

Currently pursuing an Associate’s Degree in Liberal Arts at Grand Rapids Community College.

Personable and responsible cashier with 5+ years of experience working in fast pace environments. I am a solid team player with great positive attitude.

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

Customer Service- Developed long-term relationships with customers, received positive feedback from customers. Greeted customers upon entrance and handled all cash and credit transactions. Handled cash, check, credit card transactions with 100% accuracy.

I am a college student working towards an Associate’s Degree in Liberal Arts through Grand Rapids Community College and a recent graduate of the Paralegal Certificate program at Kaplan University.

I have excellent experience with answering phones, scheduling appointments, filing and pulling files for consultations. As well as some experience with creating court forms and filing motions (with guidance) in a busy law office.

Areas of Expertise

- Conflict resolution, Strong Organizational skills, Creative problem solver, Developed listening skills, Excellent communication skills, Fast learner with a wide range of practical skills, Courteous demeanor, Energetic work attitude, Customer service oriented, Telephone inquiries, Appointment scheduling.

Experience

April 2010 to October 2011

Burson Law Office

Wayland MI

Assistant Secretary

Open Office/Close office /assist walk- in clients

Answer phones, filing, accepting payments

Scheduling client/attorney appointments

November 2009 to August 2010

Associated Building Services

Comstock Park MI

Building Cleaner

Clean Doctors Offices after hours

sweep/mop floors

wash windows/vacuum

May 2009 to November 2009

BP Gas Station

Wyoming MI

Customer Service Representative - Cashier

Run Two cash registers/Lotto Machine/Phone card machine

Wait on customers/Clean store/change gas prices

Close Store/countdown drawer/End of Day reports etc.

November 1998 to March 1999

D&W Stores

Grand Rapids MI

Customer Service Representative- Cashier

Customer Service Desk

Cashier in Lane

Run Credit Cards/Food Stamps-Wic/Checks etc.

Personal achievements:

I am very familiar with cash handling, Customer Satisfaction, Customer Service, Shift Covering, and Product ordering/receiving. I have also completed the paralegal certificate program with Kaplan University.

I have worked with Microsoft Word through the attorney’s office and my college classes. I am very comfortable with the Internet and Computer. I can multi- task answer phones; schedule and problem solve and remain professional.

I do have a 10 year gap in my employment I would like to explain, I got married, had children and decided to be a stay at home mom until my children were in school full time. Current lack of work history for the last 2 years is because I was doing class’s full time. I have since cut down to part time in order to be able to work and go to GRCC.

Education

Spring 2009

The Grand Rapids Learning Center

Grand Rapids MI

GED

Studied five major courses, tested, and received my GED.

Fall 2009 to Summer 2012 Grand Rapids Community College Grand Rapids MI

College Student- Degree seeking

College Course towards Associates Degree in Criminal Justice

Courses already completed – Math-97, Eng-97, English Comp-101, Public Speaking, Personal Finance, Business Law 1, Business Ethics, Windows Operating System, Business Law 2, General Psychology and Principles of Sociology, and more for a total of 36 credits so far.

Courses currently taking – None (off until May 13th, 2013)

Courses for Summer 2013 Semester – Intro to Corrections and Intro to Juvenile Services

Intro to Corrections – Monday and Wednesday 9am – 1pm; Intro to Juvenile Services Tuesday and Thursdays 9am – 1pm (summer schedule split each class taken separately in 9 week increments)

Expected graduation year 2014

Summer 2012 to March 2013 Kaplan University Online Classes

-Graduated March 2013 Paralegal Certificate Program

References

References are available on request.

Contact this candidate