Osamah Hasan

Richmond. TX 586-***-**** ad3aix@r.postjobfree.com

Dynamic and results-driven certified IT professional with a decade of hands-on experience specializing in IT support and system administration. Proven track record exemplifying technical expertise, strategic problem-solving, and an unwavering commitment to optimizing computer systems. Adept at leading collaborative teams, offering insightful guidance, and ensuring the delivery of top-tier IT support.

Skills & Abilities

• Hardware Maintenance and Support

• Troubleshooting and Problem Resolution

• Onsite and Remote Desktop Services and support.

• Proactive Maintenance Planning

• LogMeIn and Remote-Control Tools

• Microsoft HoloLens Wearable Support

• Printers, Drive Mappings, and Permissions Configuration

• IMACs (Installs, Moves, Adds & Changes)

• Operating Systems: Windows, Apple Mac OS, iOS, Android

• Service Request Management, ServiceNow (IT Service Management platform)

• Excellent Communication and Customer Service

• Cybersecurity (Firewalls, IDS, DLP, VPN, SIEM)

• Active Directory, DNS, AD, File and Print Server

• Windows Server Administration and Maintenance

• Cisco Switch and Routers Installation, Configuration, and Maintenance Experience

Technical lead / System Administrator longwave Technology March 2019 -present

• Protect company information systems and assets from cyberattacks.

• Develop and implement security policies and procedures.

• Monitor network traffic for suspicious activity. Respond to security incidents.

• Oversaw the implementation of projects involving software, routers, servers, cabling.

• Acted as the escalation point for complex technical issues, ensuring timely resolution.

• Created and maintained documentation, including standard operating procedures, runbooks, KB articles, ServiceNow, and troubleshooting guides.

• Managed user accounts, licenses, and configurations. Disabled or removed accounts when necessary.

• Created and managed security groups, distribution lists, and shared mailboxes. Managed email accounts and troubleshooted email issues.

IT PROJECT COORDINATOR OCS INFOTECH OCT 2015 – MARCH 2019

• Coordinate implementations Backup solutions, VM project, CCTV, Infrastructure (SW, Routers, firewalls, and IDS)

• Implementation and execution project plan. Oversaw project budgets.

• Prepare project documents and work closely with stakeholders to maintain a current and accurate understanding of the project, including budget, schedule, and logistics.

• Provide project updates, cost, and schedule reports to internal and external stakeholders.

• Facilitate and lead project meetings, such as project kickoffs, handoffs, and closure reviews.

• Oversee project delivery, ensuring that it is on time, per scope, and within budget.

• Ensure project deliverables comply with applicable Codes and Standards.

• Actively pursue and advocate for methods and ways to lower costs and increase efficiencies.

• Maintain customer and vendor relationships and participate in external meetings, as required. Education

• CompTIA Security + Certified

• Google Cybersecurity Certified

• Associate of Business Administration, Project Management May 2014 Macomb Community College

• Bachelor of Science in Information Technology, Baghdad University, 1999

• CCNA (Cisco Certified Network Administration) Training Course

• MCSA (Microsoft Certified Solutions Associate) Training Course

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