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Case Management Customer Service

Location:
Spring Hill, FL
Posted:
February 01, 2024

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Resume:

Kathy Redding

352-***-****

ad3aiv@r.postjobfree.com

Professional Summary

** ***** ** **** ********** experience: Interviewing clients, Guidance, Coaching, and Advisory Techniques. Address issues related to employment barriers.

Cross trained in WIOA Youth Department ages 16-24.

Maintains compliance with all personnel policies and procedures.

Makes presentations to provide information about employers as requested.

Builds and maintains relationships with external agencies or professionals for referrals of customers.

Conducts monthly monitoring as required.

Perform case closures as required.

Prepares budgets, training and support service vouchers.

Create action plans; provides training and job placement resources and services.

Knowledgeable of OSMIS, OSST, and Mainframe System.

Experienced in Unemployment Prep Orientation, TABE, Career Scope, SAGE Assessment Testing and Workshops.

Employment History

Family Care Manager Youth and Families 07/2017-present

Career Specialist Goodwill Industries 07/2010 – 07/2017

Customer Service Rep Rescare/Arbor-Career Central 03/2008 – 06/2010

Employability Skills Instructor Rescare/Arbor-Career Central 12/2003 – 03/2008

Quality Assurance Manager Rescare/Arbor-Career Central 07/2007 – 03/2008

Housing Counselor Hernando County Housing Authority 03/1988 – 06/2003

Certifications

Certified Child Welfare Case Manager Florida Board Certified 06/2018

Florida Certified Workforce

Professional Dynamic Works 03/2005

Childhood Development Childhood Development

Association 07/2003

Education

St. Leo University Bachelor’s Degree

Human Services minor in Socialization 05/2003

St. Leo University Associate’s Degree

Liberal Arts 05/2002

Pasco Hernando State College Associate’s Degree

Human Services 05/2001



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