Denzel Prasad

*** ***** ****** **.

Murphy, TX. *5094

214-***-****

ad3aio@r.postjobfree.com

Professional Experience:

Cardinal Financial Company, Remote — Manager, Onboarding Systems and Technology

May 4, 2020, to August 4, 2023

Manage and help maintain all existing onboarding processes, technology & tools, and various IT equipment and credentialing delivery systems.

Partner with key stakeholders across the company and external vendors to ensure alignment on all onboarding processes, tools, and systems (both current and future) for IT equipment and Retail branch setup.

Help to manage and own onboarding roadmap for IT equipment and Retail branch setups, which directs all priorities and projects under the onboarding workstream.

Responsible for delivering an exceptional experience for all new hires joining the organization related to IT equipment and Retail branch setups.

Manage and own all metrics, surveys, and reporting for IT equipment and Retail branch setups for onboarding.

Maintain and own onboarding portals and Bridge pages.

Create and launch new employee tools (dashboards, toolkits, portals, etc.) to support knowledge management and onboarding for IT equipment and Retail branch setups.

Support and maintain the launch of new retail locations on an as-needed basis.

Serve as a champion and change agent shaping the culture of the company.

Support various ad hoc projects and initiatives as needed.

Supreme Lending, Dallas, TX — Branch Implementation Team Lead June 2018 - May 1, 2020

Helpdesk and Desktop Support Manager June 30, 2015, to June 2018

I started as the Helpdesk and Desktop Support Supervisor and was later promoted to Manager in January 2016.

I order laptops and desktops for new hires from our vendor CDW.

I onboarded new branches and worked with different ISP providers to set up internet service. I ported phone and fax numbers from the existing provider to the new provider.

Travel to the new branches and install networking hardware, printers, desktops, docks, and monitors.

Work with existing branches and help with any technical issues with the networking equipment.

I was the escalation point for Executive Leadership, and Sr. Management

Perform administration on Active Directory and Exchange

Green Tree Servicing LLC, Irving, TX — Desktop Support December 2013 to June 26, 2015

Troubleshoot network connectivity issues for client/server applications.

Perform administration on Active Directory.

Troubleshoot hardware issues with PCs, Laptops

Support Broadband VPN issues.

Support software issues in Windows, Office, Internet Explorer,

Win7 Migration

Lotus note migration to Outlook 2010.

Siemens\ATOS (MetLife Home Loans, MetLife Auto & Home, Irving, TX — Desktop Support

August 2009 to June 2013

Provided onsite support for MetLife Home Loans and MetLife Auto and Home.

Troubleshoot hardware and software issues with PCs and laptops. (Dell, IBM, HP)

Regional Tech Support Mortgage offices and bank locations are in Texas, Oklahoma, and Louisiana.

Provide technical phone support for over 12,000 internal customers across the country.

Troubleshoot hardware issues with PCs, Laptops, HP printers, Blackberry, Palm Treo’s, and other Windows-based Smart Phones

Support software issues in Windows, Office, Internet Explorer, and in-house mortgage/finance applications: TMO, At-Your- Service and BRAVO

Troubleshoot network connectivity issues for client/server applications.

Support Citrix Users using CMC and Shadow Tool

Perform first-level support for data-related issues.

Support Broadband Cisco VPN issues on home networks.

Perform administration on Active Directory, Exchange, Novell, Windows Domain, and Workstation accounts.

MetLife Home Loans\First Horizon Irving, TX — Regional field Tech Support

January 2000 to August 2009

Regional Tech Support Mortgage offices and bank locations are in Texas, Oklahoma, and Louisiana.

Provide technical phone support for over 12,000 internal customers across the country.

Troubleshoot hardware issues with PCs, Laptops, HP printers, Blackberry, Palm Treo’s, and other Windows-based Smart Phones

Support software issues in Windows, Office, Internet Explorer, and in-house mortgage/finance applications: TMO, At-Your- Service and BRAVO

Troubleshoot network connectivity issues for client/server applications.

Support Citrix Users using CMC and Shadow Tool

Perform first-level support for data-related issues.

Support Broadband Cisco VPN issues on home networks.

Perform administration on Active Directory, Exchange, Novell, Windows Domain, and Workstation accounts.

I served as a trainer and escalation point for other technicians.

I created a call center for First Tennessee Bank.

I Managed a Call center.

Travel for branch conversions and new branch setup.

Escalation support for system outages.

Info-Systems. Dallas, TX— Contract Support Tech Support

February 1999 to January 2000

I provided technical support For the Dallas Cowboys at Texas Stadium.

I managed a group of 30 techs for the Y2K project for Sabre American Airlines.

Helpdesk Support for FT. Mortgage name change to First Horizon

Education

STI Helpdesk Manager Training

BTL Garland, TX. Technical trade school Novell and Windows NT training

Richland College Dallas, TX

Skills

All Windows OS, Office 365, Novell Netware 3. x 4. x & 5. x, Groupwise 5. X, ZENworks Desktop Management, Microsoft Exchange, Windows Messenger, Remote Desktop, Dameware, Control F1, Support Bridge, Lotus Notes 8 & 8.5, Lotus Sametime 8, Cisco VPN, SCCM, VMware, Support Magic, Remedy, Active Directory, Zoom, Google Admin SolarWinds, Kandji, Manage Engine, AWS Workspace, SysAid, Freshdesk, Go To Assist, Team Viewer, PowerShell, Asana, ServiceNow

Foreign language

Hindi

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