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Team Member Customer Relations

Location:
Queens, NY
Salary:
$95,000
Posted:
February 01, 2024

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Resume:

VICTOR BORJAS

**** **** **. *****: 646-***-****

Astoria, New York Email: ad3ain@r.postjobfree.com

HOSPITALITY, COMPLIANCE, & MANAGEMENT

Dedicated and motivated professional with a strong hospitality, management, compliance, and operations background. Years of successful experience leading productive teams and fostering positive customer relations to promote repeat and referral business. Consistently recognized for contributions to the bottom line. Solid reputation for resolving complex issues. Commended for perseverance, efficiency, and time management. A recent graduate of Arizona State University School of Law. AREAS OF EXPERTISE

Strategic Operations Crisis Management Media(f/o camera) Media Production Organizational Management Hospitality Public Relations Legal Advocacy H.R. Compliance Team Building Scheduling/Training Events Production Mixologist(Sake, Spirits, Other) Advanced Wine Knowledge PROFESSIONAL EXPERIENCE

The Wesley, New York City 2023

Captain-Deliver All FOH Responsibilities, Exceptional Wine And Spirits Knowledge. Excited To Share This Vegetable-driven, Sustainably Focused, And Locally Sourced Concept With Chef Santiago Astudillo. Suncoast Broadway Dinner Theatre, Tampa 2022

Artist In Residence- Additionally, Head Bartender For Venue, Trained New Staff, Created Themed Cocktails, Streamlined The Service Bar For Maximum Output And Executed Daily Maintenance of Bar. Sona, New York City 2021

Bartender/Server. Opening Team Member, Indian American Restaurant Concept In Partnership With Executive Chef Hari Nayak And Creative Director Priyanka Chopra-Jonas. Welfare Rights Initiative- New York City 2019-2020 Intern/Cohort 25-Legal Advocacy, HRA Compliance, Outreach, Marketing, Research, Team Building, Labor Rights, Equitable Education/Race/Politics Focused Initiatives. STARR RESTAURANT GROUP- New York City 2014-2019

Captain/Critic Server/Sr. Trainer-James Beard Award, “Best New Restaurant” 2016 at Le Cou Cou, Opening Team Member for both Le Cou Cou, Electric Lemon(Events), and Upland. ABC KITCHEN- New York City 2010-2014

Sr. Bartender/Special Events Lead/Sr. Trainer-James Beard Award, “Best New Restaurant” 2010, Opening Team Member, Mixologist, Event Production. PURE FOOD & WINE- New York City 2006-2014

FOH Manager/Assistant Beverage Manager/Events Manager/Acting General Manager (2007-2011, 2014), Bartender, Server, Mixologist, Event Production. MADISON SQUARE GARDEN ENTERTAINMENT- New York City 2007-2012 Promotional Event Staff/Marketing Team/P.R., On-Site and Off-Site On Camera Commercial Endorsements, Brand Ambassador for the Knicks, Rangers, and Liberty Teams. EDUCATION

ARIZONA STATE UNIVERSITY, SCHOOL OF LAW, Master of Legal Studies, focus in business law, with a minor focus in employment law, graduated May 2023, Phoenix, Arizona. CUNY SCHOOL OF LABOR AND URBAN STUDIES, Civic Leadership and Engagement Development Certification, Spring 2021, New York, New York.

CUNY HUNTER COLLEGE, Graduated Fall 2020, Sociology Major- Research and Field Study Practicum, Secondary Focus was Media Studies-worked in various media mediums, such as graphic design, web design(writing code/CSS), digital programming, marketing, and p.r., digital film composition(creator/writer/actor/photographer/editor), created digital content for television at the Hunter College TV Studio(producer/host/director), clubs included the rough and tumble cabaret shows, “who wants to to be the next hunter idol?” contest, and community outreach through W.R.I., was an active member of the pre-law society-New York, New York.

CUNY SCHOOL OF LABOR AND URBAN STUDIES, Collegiate Science and Technology Entry Program

(CSTEP), Project LAW (2020-2021)-New York, New York. UNIVERSITY OF CALIFORNIA AT IRVINE/NEW YORK UNIVERSITY-CAP 21 STUDIOS, Theatre, and Dance(Double Major), Dean's List, Peer Advisor for the School of the Arts(1999-2001), Featured Actor in PBS documentary series “How to be a Successful College Student”-selected by the school administration in conjunction with a high G.P.A. and filmed at UCI(1998-1999), New York Satellite Program Delegate

(1997-1999), Teaching Assistant and Student Advisor 2001-2002), years of active study 1997-2003-Irvine, California and New York, New York.

Volunteer Work

Cheer New York-New York City 2006-Present, Senior Member/Non-profit Volunteer, aimed at LGTBQI+ advocacy and fundraising. Raise money for local tri-state area non-profits, working hand in hand with local charities to advance all queer humankind—current member of Pride Cheer Association, fundraising and advocating for LGTBQI+ internationally.



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