CHRISTIAN ALEXANDER

** ******* ** **********, ** 07601 201-***-**** ad3aif@r.postjobfree.com EXPERIENCE

Fusion Transport (IT Desktop Support Specialist) Rutherford, IT desktop support specialist January 2021 – Current

● Hardware and software troubleshooting

● Provide assistance to employees experiencing hardware and software breakdowns, delivering timely and effective support to ensure seamless operation of technology resources.

● Applied advanced networking concepts in the workplace, demonstrating expertise in designing, implementing, and maintaining efficient computer networks to ensure seamless communication and connectivity for optimal organizational performance.

● Served as the administrative account holder for both antivirus and phone systems, managing and overseeing system configurations to enhance cybersecurity measures and maintain optimal functionality

● Managed comprehensive inventory control of company laptops and PCs, overseeing regular updates, and played a key role in onboarding new users while efficiently handling terminations and associated system adjustments."

● Collaborated seamlessly with the IT team to prioritize and efficiently address tasks within the ticketing system, ensuring timely resolution of technical issues and optimal support for end-users

● Developed and implemented a comprehensive disaster relief plan for the company, ensuring a proactive and effective response to potential emergencies and safeguarding critical business operations." Team Up Counseling (Clinical and Supportive Services) Carlstadt, NJ Service Coordinator / Administrative & Engagement Specialist / Lead counselor June 2020 – Dec 2020

● Manage the entry of all service requests into the referral management tracking system and keep confidential documents organized and secure

● Conduct interviews for programs and services with potential staffing and families in need of services

● Create, maintain, and audit all profile charts of each youth inserted into our waiting list for services on a weekly basis

● Complete weekly quality assurance calls to ensure counselors are maintaining the best caliber services

● Communicate with care managers from all 10 serviced counties and provide daily updates on youth’s status

● Lead counselor in after school respite program, conducting daily scheduled meetings with peer counselors to communicate the day's mission and program

● Assess and record daily progress notes on each youth in attendance to measure their development

● Assure staff has organized and maintained the counseling center per guidelines, including disinfection of surfaces

● Respond to daily calls, record keeping, and insert into company drive to assure all staff is aligned on the day’s objectives DCS LINE (Logistics Consolidator & Operations) North Bergen, NJ Logistic Consultant and Warehouse Management April 2019 – Sep 2020 ●

Evaluated companies supply chain, identifying strengths, weaknesses, and opportunities, pursuing optimal performance

● Deliver cost-effective solutions to assure customer satisfaction

● Communicate daily with the manager on all matters and concerns of the business, such as revealing new possible contracts with a third-party trucking company

● Negotiate carrier prices and monthly evaluations with account managers to assure best prices for the company

● Complete quality assurance calls daily to assure best quality distribution

● Manage warehouse inventory weekly as well as validating all freight information before forwarding and receiving

● Conduct weekly meetings with CEO regarding any concerns and strategies for companies’ growth EDUCATION

Hasbrouck Heights High School Hasbrouck Heights, NJ Highschool Diploma June 2015 Hohokus School of Trade- School of Culinary Arts Hackensack, NJ Certificate of Completion March 2015 Google Certified- Technician Support Fundamentals Certificate of Completion March 2022 Amazon Certified- AWS Cloud Technician Essentials Certificate of Completion March 2023 INTERESTS: Technology, Music Production, Arts, Design, Strategy, Instruments