Personal Assistant Customer Service

JT

JESSICA THOMAS

**********@*****.*** 775-***-**** Maricopa, AZ 85138

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Database Entry

Staff Management

Travel Coordination

Scheduling

Mail Handling

Office Supply Management

A Better Day LLC Maricopa, CA

Office Administrator

12/2022 - 10/2023

Delegated work to staff, setting priorities and goals. Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.

Completed day-to-day duties accurately and efficiently. 2 Be Different LLC Maricopa, AZ

Office Administrator

03/2022 - 12/2022

Delegated work to staff, setting priorities and goals. Greeted visitors warmly, handled inquiries and provided general information about the company.

Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries. Perfectly Imperfect Maricopa, AZ

Personal Assistant

01/2021 - 02/2022

Provided assistance communicating, typing correspondence or obtaining information.

Checked personal and professional activities to remind employer of priority tasks and deadlines.

Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.

Self Employed Reno, NV

Family Manager

03/2006 - 02/2022

Managed household staff, providing guidance and direction as needed while maintaining high standards of quality.

Took children to and from school and extra-curricular activities. Engaged in after-school activities by assisting with sports practice and homework assignments.

Completed day-to-day duties accurately and efficiently. West Corporations Reno, NV

Customer Service Representative

04/2004 - 01/2006

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Fielded customer complaints and queries, fast-tracking for problem resolution.

Updated databases with new and modified customer data. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Summary

Skills

Experience

Washoe High School Reno, NV

High School Diploma

06/1997

Education and Training

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