Customer Service Call Center
Resume:
JAMES EARL FITZGERALD
Harrison, Arkansas 72601
ad3aei@r.postjobfree.com
OBJECTIVE: To use my academic training and experience to work with the public in the fields of Marketing, Public and Personal Relations, Customer Service, and Coordination of Programs at various levels.
EXPERIENCE:
Pearson Broadcasting/ESPN Arkansas (Harrison, AR) Draw + Commission
Marketing Consultant June 2018 – Present
Sales of media ranging from radio advertising to digital marketing and all digital products from websites to social media management, geofencing to OTT/CTV
Phone and personal appearance sales
Follow up and maintenance of accounts
Set up and organize live broadcasts
Record keeping
CrossRoads Community Church (Harrison, AR) Salary: $39,999
Building Administrator/Ministries Facilitator Nov ’14 – Sept ‘17
Supervise the operation of a 70,000-square foot worship facility, including setup, security, maintenance, janitorial, lawn care, and after hours use of the facility
Facilitate various ministries of the Church, to make sure the building is safe, comfortable, and fully operational for all Church activities
Organization of special projects and activity teams. Example: Coordinated project to replace all fluorescent lighting with LED lighting, organized lawn care teams
Assist Pastors in any way needed
Plan, organize and set up for special events including picnics, special worship services, start of classes, etc.
Bible School teacher
Member of the Praise Team
Community First Bank (Harrison, AR) Salary: $36,000+bonus
Customer Service/Call Center Manager Oct ’07 – Oct ‘14
Heavily focused on Customer Service, Customer Satisfaction and Customer Retention
Helped design, organize, implement and staff Call and Customer Service Center
Supervised Call Center staff
Developed relationships with management and staff at all bank locations
Trained employees in proper phone procedures
Implemented Customer Service in all phases, including accounts, loans, debit cards, internet banking and all other areas of customer service
Completed bookkeeping work
Served on Customer Service Advisory Team
Addressed employees on the importance of good Customer Service and how to deliver it during New Hire Orientation and during meetings and One-on-One opportunities
Sam Alexander Pharmacy (Harrison, AR) Salary: $19.50 per hour
Pharmacy Technician and Manager July ’05 – Sep ‘07
Supervised employees of local pharmacy operations
Supervised operation of store, including merchandising, ordering, stock rotation and display
Licensed Pharmacy Technician – assisting pharmacist in filling prescriptions
Worked with insurance companies to assure prescriptions were filed properly
Trained employees in HIPAA Regulations
Worked to educate patients and customers on Medicare Part D
North Star Management, Inc (Harrison, AR) Salary: $36,000+bonus
Director of Human Resources Jan ’03 – July ‘05
Supervised operations of six retail businesses, one service business, and nine tax offices in addition to overseeing some 200 employees
Developed Human Resources files and policies for companies, including negotiation of Insurance coverage for employees
Assist in maintenance of tax office computer systems
Helped coordinate opening and movement of businesses, including securing locations for on-sight operations, obtaining equipment and advising personnel
Assisted in booking travel plans and meeting agendas for the companies and their owner
Served as liaison between manager of the business and the companies’ owner
Maintained a good, working relationship between the companies and the franchisors
Travel throughout Missouri and Arkansas to observe offices in operation
KHOZ-AM and FM (Harrison, AR) Salary: $27,000+talent
Operations Director Nov ’96 - Dec ‘02
Moved to this position from that of News Director
Responsibilities include supervision of all on-air operations for radio stations
Formerly primary news anchor and writer, producer, and co-host of morning program
Host of remote broadcasts
Work with other management staff on development of programming, schedules, and promotions
Branson Music Network (Branson, MO) Salary: $22,500
Network News and Compliance Director Nov ’95 - Nov ’96
Supervised news and weather broadcasts for a radio network of regional and national affiliates
Supervised compliance with national news and programming networks, clearing necessary commercial inventory
Paxson Networks/ Tennessee Radio Network (Nashville, TN) Salary: $30,000+bonus
Operations Manager April ’93 - Nov ’95
Supervised all operations of a statewide radio network
Coordinated work schedules of all operations personnel and newsroom staff
Organized news operations, assignments, scheduling of sports network broadcasts, budgets and payroll
Coordinated production and other on-air activities
Worked with management staff on marketing plan for statewide radio network and sports networks
Side-line reporter for Vanderbilt University football broadcasts
Tennessee Radio Network/American Network Group (Nashville, TN) Salary: $27,000+bonus
Assistant Operations Manager April ’91 - April ’93
Coordinated sports networks for six major universities
Worked with sports information and media offices for those universities
Produced the Oklahoma Sooner Network
Network Sports anchor for Tennessee Radio Network
Tennessee Radio Network (Nashville, TN) Salary: $22,000
News Anchor/Writer/Reporter Nov ’87 - April ’91, June ’82 - April ’85
Coordinated extensive news writing and production
Supervised sports and news anchor operations
Commodore Radio Network (Nashville, TN) Salary: $200/game
Sports Producer/Reporter ’87 - ’91, ’84 - ’85
Supervised production and engineering of football and basketball broadcasts
Coordinated the Vanderbilt Sports Report
Hosted half-time and post-game scoreboard shows
Comdata Network (Nashville, TN) Salary: $12,000+comm.
Telemarketing/Sales Jan ’87 - Sept ’87
Sales, record-keeping and problem diagnosis
Produced sales newsletter for national trucking support company
Bonanza Restaurant (Franklin, TN) Salary: $350/week
Manager April ’86 - October ‘86
Supervised all aspects of restaurant operation, including food presentation
Scheduling and hiring personnel
Bookkeeping, inventory and budgeting
WAKM-AM (Franklin, TN) Salary: $180/wk+comm
Air Personality/Sales Representative May ’85 - April ’86
Served as on-air announcer, news anchor, writer, producer, and play-by-play sports announcer
Conducted research and sales of new accounts
Serviced accounts and addressed customer-related concerns
Public Relations
Vol Football and Basketball Network (Nashville, TN) Salary: $100/game
Sports Reporter Sept ’82 - March ’85
Writer, producer and reporter for Big Orange Scoreboard and Final Scoreboard Shows
WCAY-TV (Nashville, TN) Internship
Television Anchor Fall ’84
Co-host and producer of the Gene Caldwell High School Football Forecast Show
Supervised camera work, audio work and assignment editing
WIZO-AM and FM (Franklin, TN) Salary: $5.50/hour
Air Personality Dec ’80 - March ‘83
Combined skills as an announcer, news anchor, writer and producer
Hosted remote broadcasts
David Lipscomb College (Nashville, TN)
Play-By-Play Announcer/Student Assistant Sports Information Director Sept ’81 - March ’93
Began work as a student, and continued for 8-years after graduation
Coordinated sports broadcasts, including play-by-play, color analysis, broadcast set-up and interviews
Senior producer for basketball and baseball broadcasts
Worked with members of the media and other sports information offices
Wrote news releases and gathered statistics
Supervised game promotions
EDUCATION: David Lipscomb College, Nashville, TN. Graduated with a B. A. in Speech/Mass
Communications in June 1985. Major GPA: 3.16/4.0, Minor in Journalism, Minor
GPA: 3.44/4.0
HONORS: Recognized by the Arkansas Association of Conservation Districts as Outstanding Communicator for promoting the Conservation of the Soil and Water Resources of Arkansas
Recognized by Ozark Share & Care for Outstanding Voluntary Service in promoting the organization
Nominated for Who’s Who in American Colleges and Universities, 1983.
Academic Scholarship, David Lipscomb College, Nashville, TN
Johnson Memorial Scholarship, David Lipscomb College, Nashville, TN
Franklin High School Alumni Scholarship, Franklin, TN
ACTIVITIES: Active Member of CrossRoads Community Church, Harrison, AR
Former Board President and member of the Board of Directors Claude Parrish Radiation Therapy Institute, Harrison, AR
Member of Harrison Junior High School EAST Community Advisory Board
Former Play-by-Play announcer Harrison High School Football
Former Volunteer and Trainer for GobTV at Harrison High School
Active in Consolidated Youth sports
Former member of the American Legion Baseball Board of Directors
Former member of the Harrison High School Goblin Booster Club
Omega Nu Social Fraternity, David Lipscomb College, Nashville, TN
REFERENCES: Excellent professional and personal references are available upon request
JAMES EARL FITZGERALD
5 Hawthorn Cove
Harrison, AR 72601
REFERENCES
Mrs. Brenda Landrum
Assistant Director of Special Services
Harrison School District
110 South Cherry Street
Harrison, AR 72601
Mr. Robert McKay
111 Jefferson Drive
Franklin, TN 37064
Mr. Heath Kirkpatrick
Pastor
Woodland Heights Baptist Church
1001 Gipson Road
Harrison, AR 72601
Dr. Richard Poe, DDS
716 South Pine
Harrison, AR 72601
Mr. Darrin Tuck
Claridge Products
2005 Palmer Circle
Harrison, AR 72601
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