Regional Manager Customer Service
Resume:
N
Liliana
Navarro
liliananavarr**077@gm
ail.com
Fort Worth, TX 76105
SUMMARY
A Detailed Accounting Assistant with 1 years of hands-on experience assisting with handling various accounting duties and procedures. Well-educated in reconciliation, bookkeeping and revenue recognition. Innovative collaborator focused on adding value through measurable outcomes. Accounting professional, proficient in generally accepted accounting principles and the implementation of project-based accounting software.
Critical thinker delivering innovative solutions to complex business and technical issues.
Skilled collaborator with organizational leadership expertise. Strengths in accounting process management, systems implementation and IT administration. Offering [15] years of experience achieving bottom-line performance through process improvements, cost reduction strategies and implementation of strong accounting controls. Highly skilled in developing and actualizing policies, procedures and practices aligning with program to maximize accountability. Results-oriented manager with 20 years of experience in accounting, manager and sales-related settings. Quick and eager learner with acute attention to detail and consistent track record of identifying process improvements to drive quality, accuracy and efficiency. Detailed manager with15 years of experience maintaining financial records and reviewing financial activity. Polished in spreadsheet creation, report preparation and data analysis. Quick and accurate to meet strict deadlines and manage multiple tasks.
SKILLS
• Revenue Tracking
• 10-Key Proficiency
• Invoice Processing
• Statement Preparation
EXPERIENCE
Accounting
Fort Worth, TX
Custom Delis Equipment Inc./ 06/01/23 to Dec 2023
•Prepared balance sheet reconciliations for review by management team.
•Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
• Minimized internal accounting department backlogs by updating accounts and generating reports.
• Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
• Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
• Assisted internal accounting team in checking financial statements for accuracy to produce reliable reports.
• Prepared monthly balance sheet reconciliations for review by management.
MANAGER
Haltom City, TX
La Familia Auto Insurance/ Apr 2020 to Feb 2023
• Analyzed local markets and new areas to identify opportunities for growth.
• Planned promotional campaigns designed to increase brand awareness among target
Created detailed monthly reports on the performance of agents and provided feedback for improvement.
• Utilized data analytics tools to track key metrics such as conversion rates, average sale values.
• Serviced existing insurance clients by soliciting additional policy renewals.
• Coached, developed and motivated team to achieve revenue goals.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Established ambitious goals for employees to promote achievement and surpass business targets.
• Oversaw regional and local sales managers and staff.
District Manager
Fort Worth, TX
AiUnited Auto Insurance/ Oct 2018 to Feb 2020
• Reviewed inventory levels at each store in order to ensure adequate stock availability.
•Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
• Mentored team members by demonstrating best practices for sales and customer service.
• Identified and developed top talent within management structure to promote performance-oriented culture.
• Strategized business operations, merchandising strategies and personnel moves.
• Coordinated Daily Field Reports (DFRs) and distributed to clients.
• Established ambitious goals for employees to promote achievement and surpass business targets.
•Enhanced sales volume through skilled support to both new and inactive customers.
• Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
• Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
• Created and maintained productive relationships with key stakeholders in the district.
•Supported sales team members to drive growth and development.
• Collaborated with team to improve performance and grow sales.
• Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
• Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
• Sourced and recruited top talent for various retail store positions and verified
Polytechnic High School
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