TONEY WALLACE

ad3a9v@r.postjobfree.com

Address

**** ******* **** *******

2K Queens NY 11691 929-***-****

OBJECTIVES

To obtain a position, which fully utilizes my technical skills, while giving me opportunities to gain experience in and advance my skill set for my Career.

EXPERIENCE

HCL TECH INC New York

Helpdesk Support Feb2021- Nov2023

JLL NYC Hub

Supporting onsite and remote users in the tristate area on via Ms Teams from Dell Laptops to Apple MacBooks. Installed new Polycom CX400 Phones for Ms-Teams Meeting calls, repaired and upgraded on android and IOS phones, Asset controlled all hardware items at NY hub from laptops to monitors mobileLan phones with excel,ZenDesk & Jamf for Apple products installed custom MDM profiles from JAMF Deployed new image packages for Windows 10 & 11 laptops.

Inspiroz Onsite Desktop Support New York

Democracy Prep Schools Sept2021- Jan2022

Troubleshooting for admins and Teachers, at different Democracy Prep schools on MacBooks & chrome books, from installs to new Profile setups, image package rollouts also office 364 configuration and new iPhone setups for Teachers and staff. Did setup rollouts for New Projector installation and Apple TV Rollouts. Repair and troubleshoot on Canon and Xerox Multifunction Copiers, Bi-weekly asset Inventory and updates for ChromeBooks and MacBooks phones using ServiceDesk & Jamf.

Fordham University New York NY

Helpdesk Support March 2021- May 2021

Onsite and remote support for Teachers, students and remote staff for Daily VPN and Cisco phone support and WiFi

Laptops for Mac and Windows and smart phone support for Apple and Android devices used Easy vista for ticket systems.

Board of Ed (Consultant) New York,NY

iPad Refresh support Division November- 2020- January 2021

Maintained Controlled Chromebook's and iPads under BOE hardware For Students and Parents at Shelter Location Site75.

Troubleshooting onsite & remote for repairing damaged iPads and tablets resolving ongoing ticket issue managed inventory on new incoming hardware. Used ServiceNow for white glove support for admins Did remote ticket support Via Verizon software support.

MasterCard Inc. (Consultant)

IT Support Apps/Marketing Division September-2019 – September 2020

Controlled and Supported NYC Tech Hub Location installed and configured JAMF images for Apple laptops and iMac’s Setup Account profiles for Programmers and Developers. Installed and supported Adobe Cloud packages via JAMF and network sharing for Office 365 and Outlook Profile Setups managed weekly and monthly inventory for Computers, Monitors and Peripherals. Setup and Configured POE Phones for Conference rooms Skype Meetings. Setup web Steam A/V support for meetings and MasterCard Events. Help Coordinated Moving over 100 Monitors and Laptops for App Developers and Programmers on New Tech Hub Location.

Rodeph Sholom School New York, NY IT Support Specialist May 2007- August -2019

Responsible for daily Helpdesk Support for Faculty and Staff Between different campuses from phone to Remote Desktop and in Classroom technical support. Troubleshoot and Repaired from iMacs to Mac Mini’s Installed and Configured Smart Boards to POE Phones and Bretford Carts for MacBooks and iPads. Implemented Dell and HP printers, Elmo’s and Access Points for Classrooms. Jamf MDM rollouts for iPads and MacBooks. Pushed packages of Microsoft Office 17& 365, Google and Adobe Suite installation and configurations for Teachers, Students & Administrators Setup Adobe Cloud package for Digital Arts Laptops and iPad, tutorial setups and configuration on iPads and Tablets. Computer & Web Steam A/V support for school affairs, meetings and Holiday events. Serviced & maintained Canon Copiers, Laminators and Pitney Bowes Mailing systems. Provided Inventory management for IT Supplies and Hardware. Assisted IT Director in Monthly Billing invoices and Purchase Orders for Vendors within the Department.

HRG Worldwide

New York, NY

Desktop Support Technician June 2006- April-2007

Controlled and supported Client based users on Apple 10.4 and Windows XP based CPU’s Responsible for daily troubleshooting tasks from Software upgrades of windows 2000 to XP and Ghosting imaged drives on Compaq AMD systems. Upgraded wireless infrastructure to 128-bit encryption, Setup POS

Software For Ticketing Agents and migrated users from Mac OS9.2 To OS X.

Citibank Inc

New York, NY

Dell Hardware Refresh Technician August 2005-June 2006

Supported and controlled all incoming Dell Laptop and Desktop Products. Serviced and troubleshooted all new and Damaged Dell products for audit and inventory service. Upgraded software and hardware patches and fixes for Citibank standards. Traced Hardware Products with inventory audit software Remedy.

Sotheby’s Inc. New York, NY

Helpdesk Infrastructure Engineer April 2000 – July 2005

Operated as technology support for internal clients and customers, performing day-to-day maintenance of key systems, scheduled deployment of important updates and software patches, well as installation requests. Additionally, responsibilities included daily troubleshooting and service-call tasks throughout the company, ensuring compliance with all service-level agreements for all in-house software and hardware. Deployed and installed Ghost supported images for department customizations. Installed, configured and performed Updated software and hardware packages for marketing Departments.

EDUCATION

BMCC

Borough of Manhattan, NY Computer base training for Microsoft Certified System Engineer. (MCSE) May/1995

Google Cert App Training Dec 2021

Coursework: Computer Science

Casper JAMF Online course training Fall 2020

Boys & Girls High School June 1994

Computer Science Diploma Major in Computer Basics.

TECHNICAL SKILLS

Computers: IBM, Dell, Toshiba, Compaq and Apple Droid Tablets

Platforms: All Windows Suites, Win2003 Server, OS X Server, OS 9.2 to 10.15 for Apple Computing, Agresso Database Systems Point of Sale tracking,

Software: Remedy, Office Suites 95 to Office365, including Outlook configurations, Sabre for windows, PC Anywhere, SAP, Extra personal Client Zen-desk Jamf

Hardware: All iPads Models, Multifunction Canon, HP, and Xerox LaserJet copiers and Inkjet printers

Configure Nortel VoIP phones and Cisco pix 2800 routers.

REFERENCE

Eric Castro

RSS IT Director

347-***-****

Thomas Win

Sr. System Support Engineer MasterCard

914-***-****

Bill Williams

ABC Systems A/V Tech

347-***-****

NTT DATA

914-***-****

Jason Habib Apple One Project Manager 908-***-****

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