Dawn Battle Grant

*** **** ******

Rich Square, N.C. 27869

252-***-****

Objective:

To combine my integrity, customer service, professionalism and perseverance to benefit a growth oriented company, community, and myself. Experience:

Child Support Technician I

Denver Child Support Services/Denver Human Services 05-2017/09-2018 1200 Federal Blvd.

Denver, C.O. 80204

720-***-****

Conduct application interviews for walk in customers, notarize affidavits, review applications for accuracy and completion. Help with lobby traffic. Sending Notices of Compliance to DMV. Accessing systems like DMV, ACSES, CBMS, Accurint, Colorado Court Data Access to locate partes. Release disbursements on hold. Send Post Office Verification in an effort to locate parties regarding child support. Contact other jurisdictions in relation to child support enforcement. Answer calls routed through our county phone system for child support, listen carefully and respond to customer, colleague, and community partner requests in a professional manner, providing specific and detailed information. Identifies and escalates issues as necessary to the Child Support Technicians and/or reports these scenarios to the management team. Initiating case referrals in an effective and efficient manner. responding to customer service referrals in a timely manner. listen carefully and respond to customers both internal and external, providing detailed and specific information. Notarizing customer documents related to child support needs. Child Support Assistant

Denver Child Support Services/Denver Human Services 12-2015/05-2017 1200 Federal Blvd.

Denver, C.O. 80204

720-***-****

Answer calls routed through our county phone system for child support, listen carefully and respond to customer, colleague, and community partner requests in a professional manner, providing specific and detailed information. Identifies and escalates issues as necessary to the Child Support Technicians and/or reports these scenarios to the management team. Initiating case referrals in an effective and efficient manner. responding to customer service referrals in a timely manner. listen carefully and respond to customers both internal and external, providing detailed and specific information. Notarizing customer documents related to child support needs.