Shakia Knox

People-oriented, outstanding communication skills team player

Dallas, TX 75241

ad3a8e@r.postjobfree.com

+1-469-***-****

To obtain a position where my organizational skills, hard work, and dedication can add to the progress and growth of the company.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Assistant Store Manager

XL PARTS - Dallas, TX

March 2023 to Present

• Shipping and receiving of merchandise

• Assemble and fill customer orders to be delivered within a 45minute window

• Inventory and cycle counts

• Schedule contract drivers based on company business needs

• Answer customer questions and addresses complaints

• Store opening and closing duties

• Handle cash, cash counts, and deposits

• Stock and pull parts

• Answer phones

• Keep store and front counter clean

• Keep warehouse clean and provides a safe work environment Store Manager

Family Dollar - Dallas, TX

September 2019 to February 2023

• Provide leadership, sales management and customer service.

• Manage the entire operation of a store including hiring, development, supervision, discipline and safety of Assistant Store Managers and Customer Service Representatives.

• Responsible for managing the Door-to-Shelf Program and ensuring all merchandise from delivery truck is unloaded.

• Responsible for managing and maintaining all store business records including, payroll, scheduling, vendor delivery and accounting and inventory records, as well as cash register deposits/receipts.

• Responsible for all ordering of merchandise using cycle counts to ensure in-stock representation.

• Implements and assures compliance by all store Team Members with all Company policies and procedures.

Customer Service Specialist/ Administrative Assistant Massey Services, Inc. - Dallas, TX

February 2017 to January 2019

-Scheduling of services and technicians routes

-Answering incoming customer calls in a courteous & professional manner resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services.

-Place high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments

-Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc. Promoted to the commercial department after 1 yr of experience with residential. Education

Child Development

Brookhaven College

December 2011

Certified Nursing Assistant-CNA

Nurse's Aide Academy

March 2008

High School Diploma in Professional references available on request Red Oak High School

May 2004

High school diploma or GED

Skills

• genuine service mentality, strong typing and math skills, computer confidence

• Customer Service

• CSR

• Customer Care

• Curriculum Development

• Classroom Management

• Childcare

• Early Childhood Education

• Teaching

• Toddler Care

• Store Management Experience

• Program Management

• Administrative Experience

• Microsoft Office

• Organizational Skills

• Payroll

• Leadership

• Microsoft Excel

• Microsoft Word

• Training & Development

• Sales

• Management

• Customer service

• Typing

• Leadership

• Office management

• Human resources

• Childcare

• Classroom management

• Curriculum development

• Early childhood education

Certifications and Licenses

CDA

Additional Information

SKILLS PROFILE

- Proficient organizational and administrative skills

- Knowledge of complete general office operations; answer phones, maintain office filing and storage systems, fax, scan and copy documents

- Excellent people skills and the ability to handle multi tasks

- Skilled in data entry and working with customized software; Microsoft Office Suite (Word, Excel, OutLook, PowerPoint)

Contact this candidate