Claus Hattasch

South Salem, NY ***** • 914-***-**** • ad3a8d@r.postjobfree.com

Professional summary

Friendly Sales Advisor knowledgeable about BMW's products and skilled at connecting customers with solutions. Adept at listening to needs and conveying information. Poised to leverage sales and service expertise developed over 20 years in BMW.

Skills

Product and Service Knowledge Strong automobile model knowledge Work History

Auto Sales Advisor, 01/2015 to Current

BMW – Darien, CT

Responded to in-person and telephone requests for information about company offerings. Achieved monthly sales goals by promoting product benefits and enrolling new clients. Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Auto Sales Advisor, 01/2006 to 01/2015

BMW – Mount Kisco, NY

Demonstrated features, answered questions and offered solutions. Increased sales by offering advice on purchases and promoting additional products. Retained excellent client satisfaction ratings through outstanding service delivery. Sales Advisor, 01/2001 to 12/2005

Saab Of Westchester – Briarcliff Manor, NY

Four times one of top twenty National Sales Representatives for Saab. Built large and loyal customer base.

Sales Advisor, 01/1999 to 12/1999

Superior Acura – Cincinnati, OH

Developed a strong feeling for sales and developed a large customer base. Head Waiter, 01/1997 to 12/1999

Union Pacific Restaurant – New York, NY

Involved in start up of new restaurant. Worked closely with the general manager in planning and organizing for the opening.

Floor Manager, 01/1996 to 12/1997

Lucky's Bar And Grill – New York, NY

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Made personal recommendations for customers by sharing product knowledge and demonstrating product.

Head Waiter, 01/1994 to 12/1996

Aquavit Restaurant – New York, NY

Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Waiter, 01/1990 to 12/1993

Greens Restaurant – London, England

Maintained customer satisfaction by clarifying questions about orders and specialty items. Education

Liberal Arts And General Studies

Westchester Community College - Valhalla, NY

Liberal Arts And General Studies

New York University

Liberal Arts And General Studies

Kings College - London, UK

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