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Team Leader Customer Service

Location:
Chicago, IL, 60654
Salary:
$65 K
Posted:
February 02, 2024

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Resume:

Alexander J.

Avellaneda

*** **** ****** **. **** E1810 Chicago, IL. 60654

312-***-****

ad3a83@r.postjobfree.com

Accomplished Sales Professional with an extensive background working within the Hospitality Service, Retail Sales and Medical Sales Industries; with exceptional bilingual communication skills.

Skills

Fully Bilingual in English and Spanish

21 years of experience demonstrating success in multiple industries working with a wide variety of people providing a high level of customer service, meeting sales objectives, and developing positive corporate cultures

Team leader developing creative strategies to achieve sales and goals and objectives

Computer proficiency: MS Word, Excel

Multiple propriety POS Systems for Hospitality and Service Industry

Consultative and Socratic Sales Models

Experience

JAN. 2020 – DEC. 2021

Mixologist/Sales Associate/ Starbucks Chicago Roastery,

Chicago, IL.

Creating mixology cocktails up to 600 a day in a very fast paced demanding environment. Selling high end exclusive merchandise up to 3,000 people a day.

2017 – 2020

Art and Framing Consultant / Peterson Picture, Chicago, IL.

Sell high end framing to architecture firms, hospitals, private owners and etc.

2017 – 2019

Catering Event Manager / Impact Group, Chicago, IL.

Strong communication with client, executing event planning, team leader and managing a variety of multiple events within the city and the suburbs.

2016 – 2017

Project Sales Manager/ Rocky Mountain Constructors, Colorado Springs, Colorado

General contractor that would sell roofs primarily to residential home owners.

2015 – 2016

Advertisement and Sales Liaison / PGA Tour, Chicago, IL.

Contacted CEO’s and marketing directors about advertisement opportunities on the PGA tour, and worked on a team of other liaisons.

2011 – 2015

Sales and Patient Liaison / Chicago Male Medical Clinic, Chicago, IL.

Practiced bedside manner to understand patient’s needs, collaborated with doctor to prescribe and prepare medicine regimen. Sold pharmaceutical products to the patients.

2013 –2016

Mixologist /The Drawing Room, Chicago, IL.

Created craft cocktail list and cooperated with the chef to create the menu for a speak easy lounge/restaurant.

2003 – 2010

Bartender and Server Captain / Wolfgang Puck, Chicago, IL.

Managed events up to 5,000 guests for catering and event planning. Managed teams of 25-50 people per events.

2004 – 2006

Marketing, Advertising Sales Associate/ Victory Promotions, Chicago, IL.

Team Leader of 10 people, sold 100 packages daily. Researched companies to partner with. Marketed and sold promotions for the White Sox exclusively, Chicago Fire, St. Louis Cardinals.

2001 – 2003

Assistant Manager / Signature Room at 95th, Chicago, IL.

Managed 400-800 reservations per night including special VIP allocations. Managed visual aesthetics and personal details for customers. Knowledgeable about wine and luxury menu.

2000 – 2001

Assistant Property Manager / E.P.T. Properties, Arlington Heights, IL.

Management of vendor and contractor relations, work order completions, and acted as liaison to leasing agents and residents. Assisted in acquisition of two new properties, required to travel out of state properties. Oversaw million dollar renovations.

Education

1997- 1999

3 Year / Clayton State University, Clayton County, Ga.

I completed all of my basic course work with a GPA of 3.8.

JUNE 1996

High School Diploma / Heritage High School, Jackson, Ga

3.9 GPA, Air Force ROTC, cross country and track and field state champion for two years, Eagle Scout

Activities

I think what sets me apart from the rest of the applicants is that I’m very much a people person. I see myself as a leader, a person that works well with others and is a team player. I am someone who is willing to help others. I am a hard worker and fast learner; that follows protocols. I have a creative and agile mind that is able to think outside the box if needed.



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