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Customer Service Front End

Location:
Silver Spring, MD
Posted:
February 02, 2024

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Resume:

Jack Rabuck Jr

Ready For the Next Level

Forest Hill, MD 21050

ad3a7q@r.postjobfree.com

+1-443-***-****

To obtain a long term carrier at a fortune 500 company. Where I can apply my 15 year's Customer service experience. Towards a new carrier in the Tech Industry. I believe I can use my acquired skill set in a diverse way to aid in the success and growth of a company. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Bartender/Server

Applebee’s Bar/Grill - Bel Air, MD

December 2020 to Present

• Cleaning duties to include closing and opening the bar

• Taking care of all bar and cocktail guest at 1 time 8 bar guest and 5 cocktail tables

• Handling large sums of cash

• Mixing all cocktails with the jigger pour system but have the ability to pour by counts if need be

• I learn quickly and have exceptionally defined customer service skills Server

Earth Wood & Fire - Fallston, MD

April 2018 to November 2018

Work 40 hours a week

● Company has only one other location and I am employed at the Fallston one

● I provide typical server duties and help all gas in front end of store

● Duties to include, team leading. Help any guest in front end of restaurant

● Oversee all table to table service

● Handel customer relations from booking parties and catering to handling dissatisfied customers complaints

Bartender, Bartender Trainer, Manager

The Greene Turtle Restaurant and Bar - White Marsh, MD June 2015 to September 2017

Work 40 hours a week

● Traveled to DC VA and MD to open new stores and train the serving staff ● Taught classes off 30 to 40 at a time

● Worked 14-hour days for 2 weeks at a time

● Duties to include, team leading, assist management in all aspects of the restaurant ● Oversee all Cash flow in the bar

● Handel customer relations from booking parties and catered to handling dissatisfied customers Education

Certificate

Tesst College of Technology - Towson, MD

July 2011

Skills

• Windows 10, Vista home, Xp

• Microsoft Office (PowerPoint, Excel, Word, est.)

• Working knowledge of Billing/ Scheduling Software (ProtoMed)

• Software Installation and Upgrade

• Basic knowledge of Insurance Company's/Authorizations/Medical Practices

• Types 50 wpm and excellent 10 key data entry skills

• Hotel Experience

• Hospitality Experience

• Produce Experience

• Restaurant Experience

• Serving Experience

• POS

• Busser

• Bartending

• Operating Systems

• Management

• Catering

• Host/Hostess

• Cash Handling

• Microsoft Outlook

• Restaurant Management

• Merchandising

• Computer Networking

• Help Desk

• Banquet Experience

• English

Certifications and Licenses

food handler certificate

Food Handler

Bartender License

Assessments

Customer Service — Proficient

July 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

TIPS CERTIFIED (MD)

• Legally allowed to serve as a bartender in restaurants and or other established (Corperate buisness)

• Certified in Intoxicated Awareness.



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