Christopher Gaston

**** *. **** ****** *** ***, Los Angeles CA 90018 C: 773-***-**** E: ad3a6s@r.postjobfree.com • Work Experience

Northrop Grumman Mission Systems May 2023- Nov 2023 Break/Fix Technician/Desktop Support

● Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.

● Installed software, modified and repaired hardware and resolved technical issues.

● Provided base level IT support to non-technical personnel within the business.

● Managed call flow and responded to technical support needs of customers.

● Installed software using Microsoft Systems Center Configuration Manager (SCCM) Providence Saint Joseph Hospital Burbank Jan 2022 – Jan 2023 IT Technician/IT Help Desk Tier 1

● Responsible for basic troubleshooting and resolution of all incoming helpdesk calls regarding problems with "Point-of-Sale" software, hardware and all business application system issues for all users throughout the Providence corporation.

● support groups and teams to report issues with and perform basic troubleshooting of user issues and systems such as: user account login and password problems,

● Provided initial details and updates of issues/problems reported through the helpdesk via "service ticket" records and routed the service tickets to the appropriate support teams for further investigation and resolution.

Bank of America via Hewett Packer May 2021 - Nov 2021 IT Field Technician

● Founding origin of technical errors and realized quick solutions

● Observed and regulated business applications through remote desktops

● Worked with users resolving software and hardware problems in proficient manners

● Provide day one support at branches to ensure clients are running all hardware properly and no issues Education & Certifications

Associate General Education & Computer Science, Missouri Southern State University, 2016 CompTIA A+ Certification, September 2019 • Dell EMC Field Certification, February 2020 HP Printer & EMC Certification, July 2021

Skills & Software

● Help Desk Support • Microsoft Teams

● Hardware & Software Support • Microsoft Office 365

● Remote Access & Screen Sharing • Zendesk / Service Now (Ticketing System)

● Troubleshooting & Diagnosing • Time Viewer/ Microsoft team (Remote Access)

● Printer Setup & Configuration • Norton AntiVirus Premium (Virus Removal)

● Break/Fix Procedure • Wondershare Recoverit (Data Recovery) References

• Bella Angiolini, ad3a6s@r.postjobfree.com • Eric Garrett, 818-***-****

• Phil, HP Manager 708-***-**** •Roxanne 310-***-****, Tek Guys