Manu Vijayakumari Mohandas

Email: ad3a3u@r.postjobfree.com

Phone: 980-***-****

Profile

Process Optimization Specialist with 8 years of experience and 6 years of focused expertise in the insurance industry. Proven success in optimizing operations across motor, housing, landlord, pet, marine, caravan, commercial, and consumer products. Eager to utilize my strong project management skills and data-driven approach to enhance efficiencies and achieve operational excellence in a new setting

Organizational Experience

Operations Expert (Insurance), Allianz Services Private Limited, Trivandrum, Kerala

May 2017 to 2023

Policy Operations – Australia

• Led and implemented offshore process improvement initiatives that resulted in significant cost savings and efficiency gains.

• Worked closely with onshore teams to identify and resolve process bottlenecks and inefficiencies.

• Developed and implemented offshore process excellence standards and metrics.

• Trained and mentored offshore teams on process improvement best practices.

• Consistently exceeded performance expectations and was recognized by the company multiple times for contributions to process improvement and excellence.

• As an onshore process expert, spearheaded the implementation of new processes as per offshore process requirements.

• Handled Commercial (commercial Motor, Property, office pack, trade service pack, buildings and contents) and Consumer (Home, landlord, private motor/caravan) insurances.

• Processed inbound correspondence from brokers and agents, assigned it to the right division, and ensured that it was processed accurately and efficiently, meeting all TAT and SLA goals.

• Analyzed the current status of policies and executed the demands of brokers and agents in accordance with company rules and regulations.

• Verified closing documents and processed them accordingly.

• Renewed customer insurance policies.

• Provided manual letters to customers related to their insurance policies in Australia. Achievements

• Allrounder Award in 2022.

• Received Annual Year Medal award (2018), from Allianz Technology, India

• Received Monthly performance awards multiple times Certifications

Google Project Management: Professional Certificate Education

• M. E (VLSI Design) from Sardar Raja college of Engineering Anna University in 2015

• BTECH in Electronics and Communication Engineering from Cochin university of science and technology in 2012

• 12th with aggregate 77% from Holy Angels Convent School (STATE) in 2008.

• 10th with aggregate 84% from Holy Angels Convent School (STATE) in 2006. Skills

• Microsoft Excel, MS Office, Calendar management, Project Management Hobbies

• Listening to Music, Singing, Dancing

Personal Details

• #150, 2nd cross, 6th main, Near Anjandri Govt School, Doddakannahalli, 560035

• BIRTH DATE 03/10/1989

• MARITAL STATUS Married

• LANGUAGES KNOWN English, Malayalam, Hindi, Tamil I hereby certify that all the information provided above is true to the best of my knowledge. Manu Vijayakumari Mohandas