Technical Support Relationship Manager
Resume:
Neha Prajapati
Agra, Uttar Pradesh, India
****************@*****.***
linkedin.com/in/neha-prajapati-23537817b
Summary
Experienced relationship manager with 2 years in the banking industry, seeking a role in bank domain. Possesses strong knowledge of technical support and a proven ability to understand client needs and provide tailored solutions. Committed to delivering exceptional customer service and driving business growth.
Relationship Manager
Fino Payments Bank Ltd
Jun 2021 - May 2023
My role and responsibilities to cultivate and maintain strong relationships with clients by understanding their financial needs and providing customized solutions. I am responsible for managing portfolios, assessing risks, driving sales, and ensuring customer satisfaction. Additionally, I stay current with industry trends and regulations, while maintaining a high level of professionalism and integrity. In my new role, I look forward to bringing my skills and expertise to help grow the bank's customer base and enhance its reputation.
Process Associate
Buck For India Pvt. Ltd.
Dec 2019 - Aug 2020
My role and responsibilities I was provided with a team for Collect the amount from Customers . We are update the all Data on Excel and Google Sheet or Google Drive. Update activities of all team members. I used to help customers and team .
Technical Support
CDAC ATC Jaipur
Jul 2017 - Jul 2018
My role and responsibilities support to servers and ping to all computers then change all computers. then content the exams. and upload the exam questions papers in servers. or Check the lab and connection .And server configuration to all lab. Education
UTTAM INSTITUTE OF TECHNOLOGY & MANAGEMENT,AGRA
Bachelor Of Computer Application - 2016 - 2019
SSD Kanya IC Balkeshwar Colony,AGRA
Senior Seconder - 2016
TECHNICAL SKILL
• Knowledge of Core Java.
• Knowledge of OOPs.
• Knowledge of Windows installation and Drive.
• Knowledge of resolved the problem networking issues.
• Knowledge of computer(MS-office,Excel,PowerPoint ) .
• knowledge of computer hardware.
• Kowledge of MCSE(Microsoft certified system engineer) .
• Knowledge of Troubleshooting Problem.
• Knowledge of Servers configuration .
Skills
Keyword Research • Quality Assurance • Employee Referral Programs • System Configuration • Core Java • Microsoft Excel • Customer Support • Technical Support • Process associate • N e t w o r k i n g • T r o u b l e s h o o t i n g
Certifications
• Certificate of computer .
• Certificate of core java.
• Certificate of Life skill and workplace English programme.
• Certificate of Science exhibition.
Honors & Awards
Best Performance Employee Of The Year - Fino Payments Bank Ltd Jun 2022
For consistent exceptional performance/Service provided as a team which has positively impacted the organization during the financial year
Contact this candidate