Customer Service Representative

PROFESSIONAL EXPERIENCE

ROBERT HALF * DAY ASSIGNMENT AT

UNITED WINE AND GRAPE SYMPOSIUM JAN 23, 23 – JAN 25, 23

Customer Service Representative

Made badges for eventgoers and set up programs. Handed out badges and programs to eventgoers, and directed them to conferences and events that were taking place each day.

WITTMAN ENTERPRISES LLC DEC 12, 22 – DEC 17, 22

Support Services

Mailroom support receives, opens, and sorts, mail. Distributes payments to the correct accounts to be processed. Sorts all other mail to go to correct departments. All returned mail is scanned and inventoried to be redistributed or investigated. Packages and sets up new mail in correct packaging to meter and send out.

REMX STAFFING: 2-3 WEEK ASSESSMENT AT

CORNERSTONE BUILDING BRANDS SEP 29 2022 – OCT 12, 22

Human Resources

Alphabetize and organize files on a personal file project. Separate new employees from old employees, and put old employees in files of the year of termination. Add in new employees as they were hired. Make new employee packets.

Employment Development Department: Sept 22, 2020 – Sept 9, 2022

Employment Program Representative

Adjudication Center ARU 017 Jan 03, 2021, - Sept 9, 2022

Determine claims for eligibility for unemployment benefits by interviewing claimants, and employers, then cross-referencing information with information the department had on file and make determinations based on all data by following laws, regulations, and precedent decisions along with professional, courteous customer service.

Integrity and Accounting Division Sept 22, 2020 - Jan 3, 2021

Determine claims for eligibility for unemployment insurance benefits, perform claim processing activities by following laws, regulations, and precedent decisions, along with providing professional, courteous customer service. Worked under supervision.

Walmart, Delta Shores: Sacramento Jan 2018 - Sept 2020

Customer Service

Accepted returns and assisted with exchanges of merchandise. Assisted customers with refunds with money via cash, credit, and gift card. The cash drawer correctly balances daily. The highest degree of customer satisfaction for all customers. Answered phone.

calls and questions from customers. Trained newly hired associates on duties and responsibilities, including ensuring the proper inventory management and visual merchandising.

Premier Concrete Inc., Granite Bay, CA Jan 2013 - Dec 2018

Office Manager

Answer the phone, organize office operations and procedures, assist with payroll, control correspondences, design filing systems, purchase supply requisitions, monitor clerical functions, and track all incoming and outgoing communications to meet project deadlines. Built and continued working long-lasting relationships with vendors, suppliers, and customers to ensure a positive working relationship. Utilize QuickBooks to reconcile all accounts payable and receivable, track budgets, and process payroll. Operate Microsoft Office suite to respond to correspondences and create documents.

Jared the Galleria of Jewelry, Sacramento, CA Oct 2017 – Apr 2018

Sales Consultant

Customers brought merchandise for inspections to maintain records and update current warranties and information and assist customers with filling out jewelry repair tickets to ensure that items were adequate. Customers find merchandise that meets their desires. Followed up with customers, ensuring they were happy with the products and had knowledge of upcoming events. Building trust with customers to provide repeat business. Performing policy and procedures to help the customer and the company sales and relationships.

Sam’s Club, Roseville, CA June 2015 to Oct 2017

Member Services Cashier

Perform all cashier services, including taking payments, maintaining correct cash amounts, returning items, and issuing customer refunds. Organize customer purchases to sustain product quality before exiting the store. Provide exceptional customer service to a diverse clientele, working to meet their individual needs with every interaction. Track product offerings and sale prices to ensure customers get the best deal at the appropriate price.

GAP – FATHER WAS SICK IN THE HOSPITAL I WAS NOT OFFERED FLMA. THE DAY I GOT NOTICE FROM THE DOCTOR THAT THE STORE NEEDED TO MAKE SALES, I WAS NOT PULLING MY PART AND TERMINATED

Samuel’s Jewelers, Citrus Heights, CA Apr 2014 to Nov 2014

Sales Associate

Offered customers products to meet their specific jewelry and budgetary needs. Provided financing options for qualified customers. Reviewed all warranty options.

available to increase profits and achieve company sales goals. Developed and preserved extraordinary customer relationships by identifying customer preferences and

proactively marketing products. Met and exceeded sales goals by remaining current on sales and market trends.

GAP – I WENT BACK TO SCHOOL TO GET MY DEGREE IN BUSINESS ADMINISTRATION FROM HEALD COLLEGE AND GRADUATED IN JUL 2014

Wave Broadband, Rocklin, CA June 2009 to Nov 2011

Customer Service Representative

Partnered with customers to manage their service requests for products and services and helped troubleshoot minor issues. Maintained a calm demeanor on all complaint calls to find a mutually beneficial resolution to add or remove services. Scheduled all work orders, including installation, disconnection, and transfer of services. Exceeded quality assurance standards for inbound calls following departmental processes and procedures. Sought opportunities to continuously improve the customer experience through exceptional sales and service techniques.

Zale’s Jewelers, Citrus Heights & Roseville, CA Apr 2002, to Apr 2011

Customer Service / Jewelry Sales Representative

Provided an exceptional customer experience by identifying customer needs and offering specific products. Recorded daily inventory and analyzed reports, performed merchandise transfers, populated payroll, and retained accounts to maintain store profitability. Reduced excess inventory reserves by ordering specifics for holidays. Completed special order requests for customers to create a service experience that exceeded expectations. Achieved sales results for four consecutive years exceeding $300,000 each year.

EDUCATION AND TRAINING

Associate of Applied Science in

Business Administration

HEALD COLLEGE Roseville, CA

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