Skills

Associate of Science Degree in Computer Technology and Networking offering a strong academic background in IT combined with excellent customer service.

Consistently recognized for technical troubleshooting skills used to resolve challenging technical issues rapidly and cost-effectively.

Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

Execute security concepts, communication security, infrastructure security, basics of cryptography, and operational/organizational security.

Troubleshoot and resolve issues with computer hardware and software Implementation of network hardware including routers, switches, and bridges.

Logical and physical network connectivity troubleshooting. 2727 Boston Ave.

San Diego, Ca. 92113

619-***-****

ad3a0v@r.postjobfree.com

I.T. Specialist

Reliant Funding 2016-2018

• Assist with computer hardware/software, networking, backup, infrastructure, and security.

• Manage user accounts, permissions, and access controls.

• Troubleshoot and resolve network & system issues for clients, via phone, remote, and in person.

• Document and maintain accurate inventory and asset management records.

• Monitor active network, workstation, and server infrastructure.

• Perform regular system and network maintenance, including backups, updates, firmware, and patches on equipment.

• Administer network security measures to prevent system interruptions or breaches.

• Execute sensitive data backup and restoration procedures.

• Document all technical procedures and user guides.

• Respond to and resolve customer issues/resolution/assets in a timely and professional manner.

• Assist with disaster recovery and business continuity planning and testing.

Osvaldo Lopez

Information Technology Specialist

Education

California College San Diego 2009-2010

Computer Technology and Networking Associate of Science Degree Graduating with Honors and a GPA: 3.89 December 2010 Magna Cum Laude graduate San Diego City College

Currently enrolled & pursuing a bachelor’s degree in Computer Science/Cyber Defense and Analysis Enrolled 2023 Awards

Outstanding Academic Achievement

Received a Dean’s List Outstanding Academic Achievement Award by maintaining and graduating with a 3.89 and higher-grade point average throughout the school year.

Helpdesk Technician

LG CNS America 2015 -2016

• Provide technical assistance and support for queries and issues related to computer systems, software and

hardware.

• Manage PC setups and deployment for new employees using standard hardware, images and software.

• Assign users and computers to proper groups in Active Directory.

• Trouble shoot and diagnose a variety of software, hardware and network issues on user and network

equipment and effectively communicate the resolution to affected parties.

• Monitor Service Desk for tickets assigned to queue and process on a first in first out depending on priority.

• Maintain inventory of all equipment, software and software licenses

• Manage, configure and secure File share servers, FTP and others to share and transfer sensitive data files to designated and appropriate third-party collaborators. Experience