Call Center Representative

Stephanie D. Green

Bowie, MD *****

*****.*********@*****.*** 202-***-****

Education

Strayer University Suitland, MD

Expected Graduation: 2023

Bachelor’s Degree: Business Administration

Experience

Next Day Dumpsters Gaithersburg, MD

Aug 2021 – Jan 2022

Call Center Representative

• Answered inbound calls and assisted customers with ordering, scheduling, and product questions and concerns.

• Acquired outstanding reviews on recorded calls, increasing eligibility for numerous bonuses and incentives.

• Sold over 500 dumpsters.

Chesapeake Math & IT (CMIT)

(Elementary and Middle school)

Laurel, MD

Oct 2017 – Mar 2020

Assistant Teacher/Animal Caretaker

• Fulfilled duties as Student Support Specialist, Special Education Student Aid, and Substitute Teacher.

• Supported the lead teacher by helping to meet educational, emotional, social, health, nutritional, and psychological needs of children.

• Facilitated equipment acquisition for an ecology class and operated as primary animal caretaker. Full Time Parent Mitchellville, MD

Feb 2003 – Sep 2017

Parent and Student

• Raised family of three children. Assumed all primary caregiver and household duties. Managed all family budget and finances. Multi-tasked multiple responsibilities and activities each day.

• Volunteered at elementary and middle schools; assisted with school fundraisers, field trips, and other activities in support of teaching staff.

• Worked on completing Associates Degree via online university Maryland Park Police Hyattsville, MD

April 2011 – Mar 2012

Park Police Officer Recruit

• Performed pre-academy physical training.

• Performed administrative and assistant duties while learning policies & procedures of Maryland National Capital Park and Planning Commission.

• Suffered on-the-job injury requiring career change and rehabilitation. Starbucks Forestville, MD

Jan 2002 – Feb 2003

Store Manager

• Planned, organized, and delegated work among employees.

• Ordered, inventoried, and recorded supply shipments.

• Ensured excellent customer service and resolved all issues & concerns. Citibank Largo, MD

Sep 2001 – Jan 2002

Bank Teller

• Performed cash transactions, wire transfers, money orders, and traveler/cashier check issuances. Controlled access to safety deposit boxes. Served as Head Teller as needed.

• Greeted and directed incoming customers and provided express service to customers. Home Depot Capital Heights, MD

Jun 1995 – Aug 2001

Supervisor/ Head Cashier

• Supervised 20 cashiers, developed work schedules, trained and evaluated employees.

• Handled customer complaints and monitored rental inventory.

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