ad39yn@r.postjobfree.com 347-***-**** Brooklyn,NY 11233

Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment.

Skills

●Knowledgeable in [Microsoft Word, Excel, Outlook]

●Recordkeeping and data input

●Applicant support and service

●Program understanding and advisement

●Application assessment

●Telephone etiquette

●Advocacy and Counseling

●Organizational skills

●People skills

●Time management

●Multitasking

●Teambuilding

●Microsoft Office

●Computer skills

●Data management

●Active listening

●Fluent in Spanish

Speak Spanish Fluently

Experience

12/2022-Present. Childcare Provider

Childcare Provider Friends and Family

Brooklyn,NY

● Help children with homework

●Tutor children in all subjects

●Work with children age 3 to 13 years of age

●Make sure children are safe and have fun at all times

09/2019 - 12/2022 Hospital Care Investigator Woodhull Hospital Brooklyn, NY

●Explain eligibility details and affordability options to patients with kindness and respect.

●Conduct interviews with applicants, explaining benefits process and which programs were available.

●Perform careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.

●Converse with people from different cultures daily, providing high level of respect and patience with each interaction.

●Learned Epic and how to navigate the program

12/2018 -Phone Operator Woodhull Hospital\ Brooklyn, NY

●As an operator I was trained to answer general, company- related questions from incoming callers.

●Learned how to use pager system to alert doctors of incoming call.

●Assisted callers by answering the line and connecting the caller to the correct person or department

●Provided appropriate staff notification to emergency situations utilizing the overhead paging system…Code Name & description

01/2013 - 05/2018 Home Health Aide Cabs Homecare/Home care Agencies Brooklyn, NY

●Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.

●Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.

●Monitored client's well-being, safety and comfort under direction of physician.

●Supervised medication administration, personal hygiene and other activities of daily living.

●Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.

●Dressed, groomed and fed patients with limited physical abilities to support basic needs.

●Planned optimal meals based on established nutritional plans.

●Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.

●Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.

●Improved patient outlook and daily living through compassionate care.

Education and Training

GED DIPLOMA 2003

BROOKLYN, NY

Graduated in 06/2018 Associate of Science: Medical Office Billing Specialist

Ultimate Medical Academy - Clearwater Clearwater, FL

References Furnished upon request

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