Lauren Mendoza

DOB: **/**/****

**** ***** ***** **** ***** Fort Worth, Tx. Ph: 972-***-****

Professional Summary

Goal-oriented hard worker dedicated to high levels of customer satisfaction and meeting aggressive business goals. Friendly and enthusiastic employee with specialized knowledge in satisfying customers and employers. Always strives to exceed expectations and criteria. Skills

● Active listening

● Customer service and communication skills

● Leadership

● Problem solving

● Sales and Marketing

● Organization skills

● Time management

● Currently maintain TABC certification and Food Handlers license Experience

Saltgrass Steakhouse, Fort Worth, Tx - Server

July 2019 - Present

Preparing tables, ensuring they are clean and fully set. Maintaining knowledge of the complete menu, daily specials, and available items. Presenting menus to customers, informing them of specials, and taking orders. Checking the quality of dishes before serving them. Delivering food and beverages in a timely manner.

Olive Garden, Burleson, Tx. - Server

December 2017 - June 2019

Attending tables and ensuring customer satisfaction. Delivering checks and taking payments.

Handling customer complaints.

Strictly adhering to food, sanitation, and safety standards. Havana Bar and Cigar Lounge, Dallas, Tx. - Cocktail Waitress September 2017 - November 2017

Check with customers to ensure they are enjoying their experience and take action to correct any problems. Collect payment from customers.

Collect and memorize orders for bartending staff.

Prepare and present itemized checks.

Check patrons’ identification to ensure that they meet age requirements. Remove dishes and glasses from tables and counters, take them to kitchen for cleaning. Perform cleaning duties, such as clean tables after patrons have finished, sweeping and mopping floors, tidying up the bar, taking out trash, checking and cleaning the bathroom. City Market, Burleson, Tx. - Cashier

August 2016 - June 2017

Receive payment by cash, check, credit cards, or vouchers. Count money and audit money drawers, ensuring amounts are correct and there is adequate change. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods and tabulate bills using cash register or optical price scanner. Assist with duties in other areas of the store, such as bagging and carrying out customers’ items. Main ring clean and orderly checkout area and complete other cleaning duties such as sweeping/mopping floors, periodically cleaning the complimentary ice cream machines, and emptying trash cans. Organizing/stocking shelves, and mark prices on shelves and items. Weigh items sold by weight to determine prices.

Offer customer carry-out service at the completion of transactions. Education

Centennial High School, Burleson, Tx.

Class of 2017

Junior class president, Student Government participant, graduated with honors. 3.2 GPA

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