VISHAL SUTAR

+1-782-***-**** ad39x8@r.postjobfree.com

Mississauga Ontario

Summary

I am a highly motivated Junior Android Developer with a passion for problem-solving and a strong technical background. Proficient in developing, troubleshooting, testing and equipped with a deep understanding of app development life cycle. A collaborative team player with a knack for adapting to new challenges. Eager to contribute these skills to drive innovation in mobile application development projects.

Skills

Android, Java, Kotlin, Object Oriented Programming, Data Structure, Firebase, MVC, C++, Testing, Swift, IOS, HTML, CSS, Web Development, SQL, RDBMS, DBMS, Data Storage, Project Management, Project Planning, Networking, Administrator, Ticketing Tools, Customer Support, Remote Support, Avaya, Designing, Computer Telephony Interface, Remote Home Worker Support, IP Phones, Technical Support, System Administration, Network Administration, Documentation, Customer Service, Application Support, Communication, Problem Solving, Networking Protocols, Time Management, Teamwork, On-Call Availability, Technical Diagnosis, System Updates and Upgrades, Issue Communication, Self-Management, Multimedia Communication, Hardware Deployment, IT Asset Management, IT Ticket Management. Education

BITS PILANI (Pune, India)

Master of Technology in Systems Engineering 7.26 CGPA (2019-2021) Bachelor of Technology in Information Systems with 6.38 CGPA (2015-2019) Relevant coursework:

Computer Programing, Object Oriented Programing and Designing, Object oriented analysis and design, Data Structure and Algorithms, Software Engineering, Software Testing, Software Quality management, Software Project Management, Computer Networks, Systems Programing, Calculus, Linear Algebra, Probability and Statistics, Data Warehousing, Data Mining, Data Storage Technology and Networks, Principles of Management, Technical report writing, Telecom Network Management, Cloud Computing 2

Cambrian College (Sudbury Canada)

Post Graduate Diploma in Mobile Applications Development 3.82 GPA (2022-2023) Relevant coursework:

Structured Data Management, App Development for Android, App Development for IOS, App Development for Web, Software Project Management, Cloud Management, Business Analysis

Experience

Wipro

Senior Project Engineer (2015-2022)

Worked for British Telecom project to address Technical Issues related to Avaya, Nortel and Mitel PBX Systems across UK. As a level two engineer assigned tickets related to system, contacted customer and resolved their issues remotely. While working for this client technologies that I mastered are Computer Telephony Interface, Remote Home Worker Solution, Server programming, firewall programing. In addition to this I generated daily performance reports(RCA) of team and then shared feedbacks on how can team and team members can improve on targets, this helped my team to be achieve the SLA(Service level agreements) targets, lead team for a global level improvement initiative, competition and we achieved 3rd place, handling escalated issues, monitoring the ticketing tool so as no issues are left unattended, providing technical process trainings, documented and provided new findings within team, working on process improvement initiatives, liaising with clients network team and tech support whenever needed, administer LAN and WAN components. Products which I worked on are Avaya IP Office, Avaya Communicator, Avaya One X Agent, BCM, SIP, Norstar systems. Awards and Acknowledgements

President's Honor Roll (Cambrian College 2023)

Dean's Honor Roll (Cambrian College 2023)

Wipro Service Award Club 5 (Wipro 2021)

Wipro Best Employee of the Year (Wipro 2018)

Wipro Excellence Award (Wipro 2017)