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Cybersecurity Analyst Technical Support

Location:
Stafford Courthouse, VA
Posted:
March 11, 2024

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Resume:

Sorie Deen Sesay

571-***-****

ad39x6@r.postjobfree.com

github.com/soriesesay1

https://www.linkedin.com/in/sorie-deen-sesay-0619bb174/

EDUCATION

Associates of Cybersecurity Germanna Community College, 2022

Bachelor of Cybersecurity Technology University of Maryland Global Campus, Present

CERTIFICATIONS

CompTIA Security+

CompTIA Network+

Cybersecurity Analyst (LeveldCareers)

Cisco Junior Cybersecurity Analyst

PROJECTS

Project: Implementing a SOC and Honeynet in Azure

Source: github.com/soriesesay1/ https://github.com/soriesesay1/Azure-SOC

Platforms and Technology Used: Azure Virtual Machines, Microsoft Sentinel (SIEM), Log Analytics

EXPERIENCE

Company: Atrium Health 9/2022 - Present

Title: OSR Account Administrator

●Conducted research and troubleshooting to resolve customer account issues efficiently and effectively.

●Performed data entry and information verification utilizing Service Now.

●Navigated MS Office Suites and various database applications with ease and proficiency.

Company: CGI Federal 02/2019 – 06/2019

Title: Helpdesk Support Technician

●Implemented and managed the Business Unit Directory, integrated with Active Directory, providing non-confidential information about colleagues, and enabling administrators to administer accounts.

●Utilized BCM for endpoint management, including patching, software installation, remote technical support, and development of an asset management module.

●Prioritized and tracked incidents and service requests using BMC Footprints.

●Successfully migrated over 100 laptops per week to Windows 10, installing, configuring, testing, maintaining, and monitoring end-user hardware/software, printing/scanning devices, and audio configurations.

●Provided expert technical support to Windows 10 users in a customer-facing environment, resolving technical issues through on-phone and in-person interactions resulting in 100% customer satisfaction.

SKILLS AND TECHNOLOGIES

Microsoft Office Suite, Help Desk, Ticketing System, Azure, Network Security Groups, Firewalls, Virtual Machines, Active Directory, Windows 10, Sentinel, Openvas, IT Service Management (ISIM), Service Now, Python, Linux,



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