IT Helpdesk/Analyst
Resume:
*** * **** ** ** Apt *A
Grand Rapids, MI *****
***********@*****.***
RICE, MELISSA
PROFESSIONAL PROFILE
Searching for a rewarding career where I can use my knowledge and skills to benefit the organization. Intelligent, detail-oriented multitasker, with strong work ethic and professional attitude. Possess excellent leadership, customer service, communication, time management, critical thinking, analytical and troubleshooting skills.
CORE COMPETENCIES
Knowledge of networks and troubleshooting, software and hardware installation. Proficient in all Microsoft Applications including Azure, Citrix, SAP, JD Edwards, QuickBooks, Sage Peachtree, Medisoft, IBM, Accounts Receivable, Invoicing, Accounts Payable, Typing, Inventory Control, Training, Order Entry, Document Control Answering Multi-line Phones, 10 key by Touch, Distribution, LTL Shipping/BOL’s, Ability to Adapt to New Challenging Positions
EXPERIENCE
MUNSON HEALTHCARE, HELPDESK ASSOCIATE/SWITCHBOARD SPECIALIST
10/2022 – Current
Offer support to 8 hospitals and several Dr’s offices and clinics.
Assisted users with tech questions and/or problems.
Troubleshoot on multiple different software programs.
Created tickets for all calls and escalated tickets that were not FCR.
SOFTWARE ADMIN/CONTRACTS, ROBERT HALF AGENCY - MERITAGE HOSPITALITY
1/2022 – 9/2022
Roll out new software to 350 Wendy’s Restaurants and their vendors.
Obtained good rapport with vendors even though they had to pay for software.
Verified contracts pricing matched winning bids.
Verified invoices and work orders against contract prices.
Attended weekly meetings with manager.
Assisted creating a new SOP.
TRUCK DRIVER/ADMIN, REDLINE EXCAVATING LLC
5/2018 – 11/2021
Performed pre trip and post trip inspections during shift.
Load and deliver asphalt to jobsite for asphalt company.
Dump asphalt into paver, clean out dump bed.
Operate loader and skid steer.
Traffic control, move equipment.
Estimating, quotes and invoicing (office in winter)
ADMINISTRATIVE SPECIALIST III, KBR/ BROWN AND ROOT
6/2015 – 8/2017
Procurement of Subcontractors for Construction Projects
Create and Award Contracts
Accounts Payable, Accounts Receivable on the contracted projects.
Created Financial Reports for Upper Mgmt.
Worked with HUB Plans and Prevailing Wages
ACCOUNTS PAYABLE/ACCOUNTS RECEIVABLE, CERTIFIED STAFFING CO (BROCK GROUP)
3/2014 – 3/2015
Create and enter PO’s, verify purchases.
Process and create invoices.
Answer incoming calls.
Contact customers with past due accounts, assist with problem invoices.
Help other departments as needed.
OFFICE MANAGER, HOELSCHER WEATHERSTRIP MANUFACTURING CO. INC
5/2012 – 2/2014
Supervised Accounts Receivable, Accounts payable, Invoicing
Prepared deposits and reconciled accounts
Entered orders for distribution/created BOL’s and packing slips,
Filed claims for damaged goods with shipping companies.
Resolved customer complaints.
Interviewed, hired, trained, and supervised staff.
Implemented procedural changes for increased production.
Quality control
SONOGRAPHER/FRONT OFFICE, PEARLAND MRI AND IMAGING
4/2011 – 5/2012
Performed ultrasounds, and worked with the
Worked front desk which included scheduling and checking in patients.
Verified insurance and obtained health insurance authorizations.
PATIENT SCHEDULER, WOODLANDS DIAGNOSTIC
4/2010 – 4/2011
Verified insurance and obtained authorizations.
Scheduled patients for diagnostic testing.
Answered incoming calls.
BILLING CLERK, HOELSCHER WEATHERSTRIP MANUFACTURING CO. INC
7/2004– 4/2010
Verified invoices to contract and got corrections as needed.
Matched PO’s to invoice and got PO’s corrected.
Assisted accounts receivable with vendor payment issues.
Prepared deposits and entered in online banking app.
EDUCATION
TOMBALL HIGH SCHOOL, 1991
NORTH HARRIS COMMUNITY COLLEGE, 1993 (ACCOUNTING),
ACADEMY OF HEALTHCARE PROFESSIONS, 1996 VALEDICTORIAN
GOOGLE TECHNICAL SUPPORT FUNDAMENTALS CERTIFICATE
HP CERTIFIED HARDWARE
DELL CERTIFIED
LENOVO CERTIFIED
Comp TIA ITF+
CompTIA A+
References Available on Request
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