*** * **** ** ** Apt *A

Grand Rapids, MI *****

616-***-****

ad39wa@r.postjobfree.com

RICE, MELISSA

PROFESSIONAL PROFILE

Searching for a rewarding career where I can use my knowledge and skills to benefit the organization. Intelligent, detail-oriented multitasker, with strong work ethic and professional attitude. Possess excellent leadership, customer service, communication, time management, critical thinking, analytical and troubleshooting skills.

CORE COMPETENCIES

Knowledge of networks and troubleshooting, software and hardware installation. Proficient in all Microsoft Applications including Azure, Citrix, SAP, JD Edwards, QuickBooks, Sage Peachtree, Medisoft, IBM, Accounts Receivable, Invoicing, Accounts Payable, Typing, Inventory Control, Training, Order Entry, Document Control Answering Multi-line Phones, 10 key by Touch, Distribution, LTL Shipping/BOL’s, Ability to Adapt to New Challenging Positions

EXPERIENCE

MUNSON HEALTHCARE, HELPDESK ASSOCIATE/SWITCHBOARD SPECIALIST

10/2022 – Current

Offer support to 8 hospitals and several Dr’s offices and clinics.

Assisted users with tech questions and/or problems.

Troubleshoot on multiple different software programs.

Created tickets for all calls and escalated tickets that were not FCR.

SOFTWARE ADMIN/CONTRACTS, ROBERT HALF AGENCY - MERITAGE HOSPITALITY

1/2022 – 9/2022

Roll out new software to 350 Wendy’s Restaurants and their vendors.

Obtained good rapport with vendors even though they had to pay for software.

Verified contracts pricing matched winning bids.

Verified invoices and work orders against contract prices.

Attended weekly meetings with manager.

Assisted creating a new SOP.

TRUCK DRIVER/ADMIN, REDLINE EXCAVATING LLC

5/2018 – 11/2021

Performed pre trip and post trip inspections during shift.

Load and deliver asphalt to jobsite for asphalt company.

Dump asphalt into paver, clean out dump bed.

Operate loader and skid steer.

Traffic control, move equipment.

Estimating, quotes and invoicing (office in winter)

ADMINISTRATIVE SPECIALIST III, KBR/ BROWN AND ROOT

6/2015 – 8/2017

Procurement of Subcontractors for Construction Projects

Create and Award Contracts

Accounts Payable, Accounts Receivable on the contracted projects.

Created Financial Reports for Upper Mgmt.

Worked with HUB Plans and Prevailing Wages

ACCOUNTS PAYABLE/ACCOUNTS RECEIVABLE, CERTIFIED STAFFING CO (BROCK GROUP)

3/2014 – 3/2015

Create and enter PO’s, verify purchases.

Process and create invoices.

Answer incoming calls.

Contact customers with past due accounts, assist with problem invoices.

Help other departments as needed.

OFFICE MANAGER, HOELSCHER WEATHERSTRIP MANUFACTURING CO. INC

5/2012 – 2/2014

Supervised Accounts Receivable, Accounts payable, Invoicing

Prepared deposits and reconciled accounts

Entered orders for distribution/created BOL’s and packing slips,

Filed claims for damaged goods with shipping companies.

Resolved customer complaints.

Interviewed, hired, trained, and supervised staff.

Implemented procedural changes for increased production.

Quality control

SONOGRAPHER/FRONT OFFICE, PEARLAND MRI AND IMAGING

4/2011 – 5/2012

Performed ultrasounds, and worked with the

Worked front desk which included scheduling and checking in patients.

Verified insurance and obtained health insurance authorizations.

PATIENT SCHEDULER, WOODLANDS DIAGNOSTIC

4/2010 – 4/2011

Verified insurance and obtained authorizations.

Scheduled patients for diagnostic testing.

Answered incoming calls.

BILLING CLERK, HOELSCHER WEATHERSTRIP MANUFACTURING CO. INC

7/2004– 4/2010

Verified invoices to contract and got corrections as needed.

Matched PO’s to invoice and got PO’s corrected.

Assisted accounts receivable with vendor payment issues.

Prepared deposits and entered in online banking app.

EDUCATION

TOMBALL HIGH SCHOOL, 1991

NORTH HARRIS COMMUNITY COLLEGE, 1993 (ACCOUNTING),

ACADEMY OF HEALTHCARE PROFESSIONS, 1996 VALEDICTORIAN

GOOGLE TECHNICAL SUPPORT FUNDAMENTALS CERTIFICATE

HP CERTIFIED HARDWARE

DELL CERTIFIED

LENOVO CERTIFIED

Comp TIA ITF+

CompTIA A+

References Available on Request

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