Front Desk Agent

Maggie DeJesus

Tampa, FL

813-***-**** / ****************@*****.***

EXPERIENCE

**/****-******* ******** **** America

Front Desk Agent

● Assist with guest inquiries and concerns with patience and kindness; Administer check in and check out procedures; Maintain a tidy environment when doing the guest’s laundry; Maintain a safe and sanitary environment when preparing breakfast for guests.

09/2000-Present GAP, Inc. New York, NY

Sales Associate, Stock Supervisor, Visual Associate

● Exceeded biweekly quota expectations; Administered sales and return procedures; administered opening and closing procedures; Assisted customers with inquiries, requests and selection of merchandise; Maintained a safe and organized work environment; Administered inventory on merchandise, proper storage of merchandise in designated areas, preparation and loading of incoming and outgoing merchandise, scanning and expedite customer information; Assisted customers with returns, exchanges, and unwanted merchandise in a polite and timely manner; Managed the aesthetic design of mannequins and window displays. 02/1987 Travel Agent New York, NY

EDUCATION

Harlem’s Common Wealth Council, Inc. New York, NY

GED

06/2000 STRIVE. Inc. New York, NY

Career Development Training, Certificate of Completion Received KEY SKILLS

● Strong ability to work separately or as a team member in the absence of supervision,

● Ability to work in a fast paced environment with multiple tasks while being focused and having control of workflow,

● Provide the customer or guest with personal selection and service assistance,

● Operate computerized cash register,

● Patiently and politely address customer concerns. LANGUAGES Fluent Bilingual Ability in English and Spanish

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