KYRA TRAINOR

North Aurora, IL *****

309-***-**** - ad39w1@r.postjobfree.com

PROFESSIONAL SUMMARY

Senior Claims Representative with 10 years of industry experience. Successful at meeting customer and company needs with fair and equitable approach to claims process. Detail-oriented, systematic and skilled in identifying exposures and proposing actionable solutions.

SKILLS

Teamwork and Collaboration

Decision-Making

Recordkeeping Organization

Team Collaboration

Patient contact

Appointment Scheduling

Policy Interpretation

Claims adjustment

Coverage Verification

Claims Processing

Documentation Review

Policy Knowledge

WORK HISTORY

02/2018 to 01/2024 AMD Senior Claims Representative Grange Insurance – Illinois

Complete thorough and complex coverage and liability investigations by examining damages, facts of loss, obtaining recorded interviews, and examining insurance contracts, for auto claims in Illinois, Michigan, Indiana, Georgia, Minnesota, Wisconsin, Iowa, Virginia, Tennessee, Pennsylvania, and Ohio Managed approximately 20 claims per day.

Prepare claims for subrogation and/or arbitration if necessary. 02/2019 to 12/2020 Commercial Auto Claims Representative Grange Insurance – Illinois

Investigated and managed approximately 3 commercial claims per day Handled complex coverage and liability investigations by examining damages, facts of loss, obtaining recorded interviews, and examining insurance contracts. 06/2014 to 02/2018 AMD Claims Representative I

Grange Insurance – Illinois

Complete thorough and complex coverage and liability investigations by examining damages, facts of loss, obtaining recorded interviews, and reviewing insurance policies, for auto claims in Illinois, Michigan, Indiana, and Ohio. Handled Total Loss claims and contacted lien holders to obtain Letter of Guarantee's for customers

Prepare claims for subrogation and/or arbitration if necessary 06/2014 to 08/2014 AMD Claims Representative Trainee Grange Insurance – Ohio

Received extensive training from current managers, executives and past trainees Investigated and handled Auto Material Damage (AMD) claims within the state of Ohio

Reviewed and processed vehicle total losses within the scope of legal and regulatory policies

Reviewed and educated each other with other states policies and procedures. 09/2012 to 05/2014 Claims Adjuster

Bekins A-1 Movers

Processed military and inconvenience claims for losses, damages, and late deliveries

Set up all inspections and repairs with local furniture shops. 10/2010 to 01/2012 Teacher

YMCA Community Child Care Center

Teacher in the 2-year-old room for 15 children daily Handled and distributed breakfast, lunch, and snacks Introduced children to potty training

Engaged in activities with children such as reading, songs, dancing, and crafts. 03/2005 to 07/2005 Telephone Sales Representative

Charitable Resource Foundation – Illinois

Called for various campaigns including The American Deputy Sheriffs Association, Children's Cancer Dream Network, Kids Wish Foundation, and The American Homeless Veterans Association

EDUCATION

05/2012 Bachelor of Science in Psychology

Western Illinois University - Macomb, IL

ACCOMPLISHMENTS

Elected member of “Claims Pledge Champion” committee, which focuses on implementing higher customer service standards through all aspects of the business.

Actively pursuing Associate in Claims Designation through The Institutes. Completed a training in Columbus Ohio

SKILLS USED

Demonstrated ability to sell

Strong work ethic and ability to multitask

Competitive and results oriented

Ability to develop and cultivate relationships

Excellent problem solving, communication, and organizational skills Time management

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