Saswati Bose

M: 503-***-**** E: ad39uv@r.postjobfree.com San Francisco, California

Linkedin: https://www.linkedin.com/in/saswati-bose-293109186/ PROFESSIONAL SUMMARY

Detail oriented, strong communicator, and enthusiastic learner successfully resolved any problems encountered by customers. Extensive experience in resolving tickets in a timely manner as a Provisioning Technician with experience setting up different OS, new hire onboarding, managing computer inventory applicable previous work experience with certifications and collaborating as a team lead. TECHNICAL SKILLS

● AWS CloudFormation

● AWS Systems Manager

● AWS CloudWatch

● AWS CloudTrail

● Azure

● Docker

● Kubernetes

● CI/CD (Jenkins)

● Ansible

● Terraform

● Git

● SQL

● MS Office Suite, Office,

● Google Workspace

● Oracle VirtualBox,

● Ubuntu,

● Windows11

● CLI basics

● Bash Scripts

● Powershell

● Slack, Zoom, Discord

PROFESSIONAL DEVELOPMENT/CERTIFICATION

JVS, San Francisco, CA Oct 2023-Feb 2024

● Experiencing using a ticketing system (i.e. Spiceworks, Salesforce,Team Viwer)

● Demonstrating skills in taking apart and putting back together a desktop computer

● Familiar with different troubleshooting skills

● Installed VM, and software on a computer

● Installed OS on a VM

Generation, Remote March 2023-June 2023

● Participated in a 10 week Jr. Cloud program, spending over 300 hours learning to deploy, configure and manage cloud infrastructure and writing basic shell scripts

● Developed knowledge of Linux, Python, AWS, DevOps to support IT operation related cloud-based environments

● Experienced different tools in cloud environments while demonstrating knowledge of networking and security principles, including firewalls, load-balancers and VPN

● Configured deployed and managed virtual machines over Linux servers PROFESSIONAL WORK EXPERIENCE April 2020 - June 2021 Provisioning Technician

● Provided, developed and led a training program for a team of 7 by using various DEI resources in order to enhance the functionality of the team

● Provisioned 10-12 laptops for the employees in a 60 minutes window, managed and consolidated end-to-end service processes; restructured communication flow and cut down paper work by 50%

● Optimized logistics of 2 different projects, managing 3rd party vendors and reducing delivery time by 25% through process improvement

EDUCATION

● University of Burdwan

Bachelor of Arts (BA) Burdwan, WB, India

● Ohlone College

Degree pursued: Associate in Computer Science Fremont, CA, USA Certification:

● Google IT Support Professional Certificate Feb 2024

● The AWS Certified Cloud Practitioner (CLF-C01) June 2023

● IT Essentials - Cisco Network Academy July 2019

Ohlone College, CA

● CCNA - Routing and Switching: Introduction to Networks April 2019

Ohlone College, CA

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