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Store Manager Customer Service

Location:
Tomball, TX, 77375
Posted:
March 11, 2024

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Resume:

Shailesh Shah

(***) ******* ad39ue@r.postjobfree.com

Education

Maharaja Sayajirao University – Baroda, India Aug 1984 - May 1989 B.S. Accounting and Management

Relevant Experiences

Landmark Industries – Spring, TX Apr 2016 – Feb 2024 Store Manager

● Passed all monthly (sometimes bimonthly) audits of the store, managed and scheduled 8 employees, and provided supervised overall storefront operations.

● Improved day-to-day operations by refreshing inventory, updating pricing, and following planograms to bring storefront from below expectations to exceeds expectations at the audit within 6 months.

Chevron – Spring, TX Feb 2005 – Dec 2015

Store Manager

● Input sales data into online reports, reviewed inventory stock daily, and worked with supervisor and 4 other employees to handle day-to-day operations of the store front.

● Passed all quarterly audits, provided additional support during short-staffed days, and was recognized for outstanding customer service.

Olympic Food of Washington Inc – Seattle, WA Sep 1997 – Dec 2004 Store Manager

● Supervised 10 employees to facilitate daily operations of the store’s business, including conducting sales transactions, reviewing inventory, and maintaining overall customer satisfaction.

● Routinely collaborated with vendors to restock supplies and inventory, signed off on invoices, and managed biweekly scheduling of employees. H&R Block – Seattle, WA Jan 1994 – Apr 1997

Quality Control

● Verified accuracy of over 40 client tax filings daily at peak seasonal demand by comparing W-2s and other relevant tax documents.

● Reviewed state return and federal return numbers, which were then used to inform IRS reports.

Awards, Honors, Distinctions, and Professional Societies Outstanding Store Manager – Olympic Food of Washington Inc Sep 1999

● Ranked #37 out of over 4000 store locations for outstanding management and service to retail customers. Recognized by vice president of the company. Skills and Languages

Used Envoy and PDI for sales input, Reflexis for scheduling. Trilingual (English, Gujarati, and Hindi)



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