ARIEL

DELOS REYES

SOFTWARE ENGINEER

CONTACT INFO

Barangay Ugong, Pasig City 1604, Metro Manila, Philippines·

+639*********

ad39u9@r.postjobfree.com

https://www/linkedin.com/in/ariel-delos-reyes-bb4507173

EDUCATION

May 2020 - Bachelor of science in computer science, Our lady of Lourdes college foundation

I completed my degree in Computer Science in two academic years.

February 2018 - Bachelor of science in Electrical engineering, Polytechnic university of the Philippines

I am an undergraduate of Electrical Engineering program

Nov 2021 – present. Packaged Application Developer, Accenture INc.

Nov 2021 – Dec 2022, I was a part of RTR (Record To Report) support team. During this time, I provide support by addressing issues in production. I work with Tech Team in resolving this issue and properly escalated if the issue is critical.

I also work with enhancements and long-term fixes to tickets logged by the clients. We are using the SDLC waterfall method in doing the work units and making sure that all work units should be deployed in the scheduled date to avoid SLA.

Jan 2023 – Jun 2023, I was transferred in Tech team where I also, provide support by resolving production issues, access issue, application issue, and validations. During this time, I was tasked to support level 1 tickets logged in Service Now portal, level 1 ticket tagged are all non-critical issues and can be resolve with minimum interventions such as access issues, recycle issues, and production validations.

Jul 2023 – Present, I requested to do some build work units and they transferred me to the Build/Development team. I currently owned tickets with online configurations, security request, and payment voucher build, being part of this team, I learned how to use PL/SQL, SQC, SQR, People tools, Application Designer. We also used SDLC waterfall method in building and working with the fixes.

June 2020 – May 2021. IT Instructor, Our lady of lourdes college foundation

Provides learning modules to the student during Pandemic. Also, prepared student from drastic changes of education to new normal education.

SKILLS

Computer Programming

Microsoft Office (MS Word, MS Excel, Powerpoint, Outlook, Onedrive)

Knowledgeable in Non-Peoplesoft applications like HFM, HFR, Essbase, and DRM

PL/SQL

UNIX

Power Automate

Application Designer

PeopleToolsT

Trained in Peoplesoft applications.

Knowledgeable in Automations

Data Analysis

SQC/SQR

Linux

Has been exposed to Selenium as part of the automation work units.

Awareness in Gen AI