SKILLS
Project Management, Distribution Management, Branding and Marketing Development, Search Engine Optimization with Google Analytics, Shipstation, CRM, EPIC, SharePoint Automate, Microsoft Word, Excel, Outlook, and PowerPoint
PROFESSIONAL RELATED EXPERIENCE
CHICAGO DEPARTMENT OF PUBLIC HEALTH Chicago, IL
Project Manager – Personnel Planning – Grants and Administration January 2022 – December 2023
Project Manager – Agile Liaison Team April 2021 – December 2022
Acted as the primary liaison to the sourcing vendor and city departments related to grant-funded hiring initiatives
Responsible for monthly Agile invoice reconciliation to ensure contract compliance
Managed coordination of interviewing, hiring, and promotional processing of potential candidates
Collaborated with executive leadership and management to improve and streamline hiring processes
Initiated and led job classification meetings to ensure equitability across city departments and programs
Developed and managed communication strategies to promote visions for grant missions and programs
Reviewed and explained personnel programs and policies
Worked directly with Commissioners to drive project objectives through defined project plans
Coordinated meetings with the Chicago Department of Human Resources on matters of classification, recruitment, employee selection and hiring procedures
Provided support to program leaders and Subject Matter Experts in evaluating and assessing program needs
Collaborated with Commissioners and cross-departmental leadership to evaluate and assess program needs and service gaps
Responsible for managing multiple large, complex hiring projects and processes
Managed the relationship with third-party sourcing team and acted as the liaison for employee onboarding process
Co-developed and automated Position Request Form process to streamline city-wide hiring and onboarding processes
NEXT HEALTH CHOICE Chicago, IL
Business Development & Communications Director January 2020-October 2020
Procured investment of $1.5 Million in funds through Venture Capitalist Company
Led and managed Customer Success Management team program
Collaborated with Sales and Operations teams to guarantee consistent internal corporate communications
Developed and managed employee onboarding projects and training programs
Implemented and managed various internal communications initiatives with the Board of Directors and Human Resources.
Analyzed customer data to identify trends and opportunities for client adoption
Created targeted content for press releases, website, internal communications and conferences
Developed and maintained network of strategic contacts to enhance media presence
Collaborated with assigned clients/stakeholders to develop content for external/internal communication strategies
Elected member of Board of Directors
Injury Medical Solutions Chicago, IL
Communications Manager/Training Manager January 2019-January 2020
Developed and implemented communication strategies to promote Injury Medical Solutions billing portfolio
Developed and managed employee onboarding projects and training programs to ensure consistent company messaging
Collaborated with sales and operations teams to guarantee consistent corporate communications
Analyzed payment data to identify trends and opportunities for vendor communication initiatives
Monitored industry payment trends to identify risk and opportunities and provided insight to upper management
Managed all planning of events, yearly conferences, and public relation initiatives
Developed and managed company branding project, launch, and internal brand training
Developed and managed sales model for outside sales team to ensure consistent communication
Cultivated and maintained relationships with media, vendors, and key stakeholders to ensure positive brand awareness
OBILITY Chicago, IL
Operations & Public Relations Manager, Patient Care July 2016-December 2018
Managed building and warehouse operations, ensuring effective management of facilities and optimizing logistical processes
Managed Patient Advocate, Communications, Major Medical Billing, Service Technicians and Patient Care Operations
Leveraged industry conference insights to improve cash flow by 20% within 2 months
Implemented and Managed Customer Success Management projects
Developed and Managed company rebranding project and launch, internal brand training, and client events
Developed/Implemented Patient Advocate conversation for parent and sister company, resulting in a 4.9 customer rating average
Partnered with third-party software provider to influence product vision for patient authorization and benefits calculation project
Partnered with the VP of finance to manage the revenue cycle of two patient care departments
Created/Developed/Trained self-pay conversation protocol, resulting in 14k in collections in the first month
Provided oversight of billing projects between home office and third-party biller resulting in 80% efficiency of clean claims
Developed/Implemented employee portfolio project for employee performance management
Streamlined the patient intake process by leveraging CRM tools to decrease intake time by 30%
NORTH SHORE UNIVERSITY HEALTH SYSTEM Skokie, IL
Patient Access Specialist September 2015-July 2016
Managed patient intake for multiple Medical Group/Hospital departments while applying correct workflows and protocols
Collected patient demographic information and accurately input data into EPIC EMR system
Scheduled appointments, procedures, and events at various NorthShore locations
Registered and verified insurance eligibility and informed patients of their financial responsibility
Adhered to strict HIPAA guidelines when speaking with patients and families
Audited patient intake calls for team quality assurance reporting
Developed and implemented quality assurance programs and projects to streamline intake processes
SMX STAFF MANAGEMENT Chicago, IL
Risk Management Claims Manager, Centralized Services Supervisor April 2014-September 2015
Managed departmental workflow and operation projects
Conducted coaching and training of team members through observation leveraging performance metrics
Managed expense accounts for internal and first aid claims across multiple vendors
Managed claims from inception through complete resolution
Scheduled/conducted quarterly claims reviews
Developed Standard Operations Procedure Training for customer service teams
Managed shift reports, priority reports, CRM data reporting and training matrix
Fresh Tops INC Las Vegas, NV
Operations Manager, Customer Service Manager May 2012-January 2014
Supervised building construction projects, ensuring adherence to budgetary constraints and deadlines.
Managed operational expense accounts for purchasing, production, shipping, and marketing/public relations departments
Developed, managed, and reviewed warehouse inventory reporting database projects
Managed operational processes in the production, shipping, marketing, and customer service departments
Developed, implemented, and managed social media campaigns and branding projects using Google Analytics
Interviewed and hired shipping, production, and customer service employees
Planned and managed promotional event operations
Conducted performance appraisal reviews of 100+ employees
Conducted monthly shipping analysis for FedEx, USPS, and UPS Service Level Agreements
Developed, implemented, and managed customer service SOP's
Screened, interviewed, and hired customer service staff and public relations staff
Trained incoming staff on products, customer service SOP's, and Shipstation Database
Monitored and provided coaching on customer service calls and response emails for quality assurance
Performed performance appraisals for customer service, distribution, and email response teams
EDUCATION
Murray State University, Murray, KY
Bachelor of Science in Organizational Communication; Minor in Advertising, 2001
PROFESSIONAL ACHIEVEMENTS
Featured Speaker – InstaMed User Conference 2018
NHC Board of Directors (Elected)
Featured Guest Speaker – “Five strategies critical to achieve payment assurance through patient engagement” HBMA Revenue Cycle Management Conference
Guest Speaker – InstaMed Healthcare Payment Summit PR - Payment Matters Podcast w/ Jeff Lin (Healthcare/technology visionary, SVP of Product
Published – HBMA Article – Proven Strategies to Implement Effective Financial Engagement for Patients
Acension Performing Arts Executive Board
Executive Board