Front Desk Customer Service

Kaitlyn Rider

618-***-**** **************@*****.*** Murray, KY 42071

Summary

Communicative team member with 4 years of experience maintaining a high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing them with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.

Skills

Customer Relations

Word Processing

File Management

Administrative Skills

Training and Mentoring

Cash Handling

Problem-Solving Skills

Team Oversight

Conflict Management

Customer Service

Inventory Oversight

Front Desk Management

Experience

Night Clerk, Murray State University, September 2023-Current

Murray, KY

Answered incoming calls promptly and professionally.

Maintained cleanliness and organization of the front desk area.

Resolved guest issues in a timely manner to ensure satisfaction.

Monitored security cameras to ensure safety of guests, staff and property assets.

Adhered strictly to company policies regarding confidentiality of guest information.

Deli Manager, Big Johns, June 2020-July 2023

Eldorado, IL

Trained new employees on proper food handling techniques and safety regulations.

Ordered necessary deli supplies to maintain stock levels.

Monitored daily sales reports to maximize profitability.

Ensured cleanliness and sanitation of deli area, equipment, and supplies.

Supervised deli staff to ensure efficient customer service.

Resolved customer complaints in a professional manner.

Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.

Education and Training

Associate of Science

Veterinary Technology, Murray State University, Murray KY Expected in May 2025

Languages

English:

Native/ Bilingual

Spanish:

Elementary

References

References available upon request.

Contact this candidate