MARIA C. L. RAMIREZ

**** *** ***** *****

Katy, TX 77449

Contact #872-***-****

ad39nl@r.postjobfree.com

EXPERIENCE

SPANISH INTERPRETER/TRANSLATOR September 1, 1997 - Present

COURTS OF COOK COUNTY (Self Employment)

Legal interpretation and/or medical interpretation for Workmen's Compensation, criminal court, domestic relations and DCFS court cases in Cook, Will, DuPage, Kane Counties. Spanish interpretation for deposition cases for numerous insurance companies.

HOUSING MANAGEMENT OFFICE ASSISTANT - Contract June 1, 2022 to 8/12/2022 Housing Authority Cook County (HACC) - Corporate

Team A Group Administrative Assistant, Customer Service assistant for Section 8 housing voucher recipients as well as processing of their Moves Briefing packets once recipients are housed, scheduling weekly briefing meetings, processing of completed Inspections Reports for Housing Specialists and corresponding Program Managers. Spanish Interpretation at front reception.

BILINGUAL BANK OPERATOR November 26, 2018 - January 11,2020 Community Savings Bank

First point of Contact as bank customers and commercial contractors arrived to conduct business. I directed bank customers in their banking needs. Switchboard Operator for the entire bank with thorough knowledge of bank operations and personnel responsibilities.

BILINGUAL TELLER

Customer Service duties included processing of Commercial account deposits, Auto Loan Payments, Mortgage payments, Retirement Deposits, Personal Account Bank deposits and withdrawals, college savings accounts deposits, Junior Savings Account deposits, processed Certificates of Deposit Cash in, daily auditing and balancing of teller drawers. I also processed utility payments and vehicle city stickers/plate stickers.

Spanish Interpretation/Translation for bank customers.

BILINGUAL MANAGER & ADMINISTRATIVE ASSISTANT January 18, 2018 - November 23, 2018

*PLS Check Cashers

Shift Manager supervising 6 or more Customer Service Representatives per shift. Manager duties included opening shift drawers, supervising transactions of new Customer Service Representatives, sales of city license plate stickers and window city stickers, new plate transfers, payroll check cashing and verification, maintained balance of currency in safe activity throughout the shift, answered incoming calls for quotes regarding services provided at PLS Check Cashers. Maintained daily communication and reports for Corporate Offices in Oak Brook, IL.

BILINGUAL CLAIMS PROCESSOR/ADJUDICATOR October, 2016 - January, 2017

*AXA ASSISTANCE USA (Contract)

Processing of International medical claims for Mexico AXA Assistance and numerous providers. Attained Contract Goal of over $1 million in revenue collections within 3-month period. BILINGUAL CLAIMS AUTHORIZER August, 2010 - January, 2011

*SOCIAL SECURITY ADMINISTRATION – CORPORATE BRANCH (Internship) Processing of short term and long-term disability claims, contact of claimants on discrepancies of their claim – auditing, updating of information on main database, Adjudication of multiple type of benefit claims such as adult disabled child cases and other benefits within Social Security Administration benefits.

REALTOR LICENSED IN ILLINOIS December, 1990 - August, 2007 C-21 Salamanca Real Estate Offices and Academy

I was a multi million to billion dollar producer as a Realtor in residential and commercial real estate sales for the Chicago, IL and surrounding suburbs. In the process of sales and refinancing, I worked closely with loan companies, mortgage brokers, bank lenders, and private investors to provide information to buyers as well as sellers for refinancing of their real estate investments with best interest rates. I was closely involved to assist my clients in closing of real estate purchases and refinancing.

INSTRUCTOR for continuing education at C-21 Real Estate Academy at Salamanca Real Estate Offices until August, 2007.

EDUCATION

CRIMINAL JUSTICE CERTIFICATION, FEMA CERTIFICATION AND UNARMED SECURITY CERTIFICATION COMPLETED September, 2010- December, 2011

•ITT TECHNICAL INSTITUTE IN OAK BOOK, IL

COMPLETED Studies in IT/Criminal Justice/Cybercrime Certification, FEMA Certification, UNARMED SECURITY OFFICER Certification and IT Technology. GPA 3.8-4.0 Awarded “Highest Grade Point Average Certificate” (in file).

REAL ESTATE LAW CERTIFICATION December, 1990

•C-21 ACADEMY IN OAK LAWN, IL

ATTAINED MY LICENSE TO PRACTICE REAL ESTATE SALES IN ILLINOIS AS A REALTOR from January 1990 till August 2007.

SKILLS

● EMPLOYEE TRAINING AND DEVELOPMENT CUSTOMER SERVICE SPECIALIST

● OFFICE MANAGEMENT AND SUPPORT SPECIALIST IN PROJECT MANAGEMENT

● ADMINISTRATIVE SUPPORT SPECIALIST/RECEPTIONIST

● CLAIMS ADJUDICATION, FINANCIAL REPORTS PROCESSING AND CRITICAL THINKER

● ILLINOIS REAL ESTATE LAW ● MICROSOFT SUITE/POWERPOINT /YARDI SOFTWARE/ EMMIS SOFTWARE KNOWLEDGE *CONFIDENTIALITY OF ALL INFORMATION PROVIDED.

VOLUNTEER IN THE LOCAL COMMUNITY PANTRY DISTRIBUTION CENTERS, HOMELESS SHELTERS - FOOD KITCHEN, OUR LOCAL CHURCH FUNDRAISING AND ELDERLY CARE AGENCIES AS PERSONAL ASSISTANT AND MONTHLY FOOD DISTRIBUTION.

Thank you for your consideration of my resume.

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